Shocked and upset with the behavior of the team le...

Shocked and upset with the behavior of the team leader at Vicroads Exhibition Street. Rude and humiliating experience this morning. Went for my appointment at 11:30am this morning a bit late to which I agreed. However I did get the appointment for my license verification just this morning out of luck. They told me that the person in-charge was out on lunch break. I told them okay, what could I do? They told me to come back at 12:45pm and so I did. After waiting for an hour at about 1:45pm I asked the staff how much longer would it take ? They told me they d have to squeeze you in IF THEY CAN. My mum has a hand injury so she told them how much longer would it take as I need to get to the doctor s. In 10mins their team leader walks out and comes up straight to me saying you ll have to change the appointment for another day, you can t be HARASSING AND BULLYING my staff this way. She took me to the counter asked the girl there to make sure she doesn t call my name out and just rebook my appointment and told me people wait for a month to get this appointment and you ll have to as well. I got the appointment this morning from the Vic roads customer service on the phone and I didn t ask for it today, it just happened to be a cancelled slot. I felt humiliated and embarrassed as people sitting there were just looking at me. I had to repay for the second appointment, I paid twice for the service and didn t even receive the service I should have got in the first place. I have lodged an official complaint but I would still want people to know about this. It was humiliating and shameful. There was a much better way of dealing with this situation. It is obnoxious and toxic to see such a person working at a government branch and embarrassing civilians in the open. If this is what we get for getting an appointment by luck and being late by 5mins then I m really shook.