The worst experience ever. It felt like everyone wants to hide information from you just for their personal interests to tie you to a deal. I wasted my 2 days and it was all for nothing because they didnt give me priority and they kept saying please have a seat and we are working on it when i can li...
Priority Toyota in Springfield exceeded my expectations. I leased a new corolla here, and Farrukh Kuchakov made my experience as seamless as possible. He was extremely patient, professional and knowledgeable about all the cars, he took his time to explain everything.
They take FOREVER for even the simplest services! Minimum of 2+hours for an oil change, with an appointment, and they ask if you want a complimentary car wash. When you say no, they do it, when you say yes, they don't. I'll be happy to never come here again.
I have always had a very good experience, I don t know if it is because of Mr Dwayne who is always courteous and lets you know more or less if the wait is longer than expected. The service is much much better than Bill Page Toyota where I initially bought my RAV4 hybrid from and where I had to wait...
I can appreciate an honest mechanic it's rare now a days. Service specialist Dana is the absolute best.
We worked with Justin Livergood. He was fantastic and I love my new truck!
I was really unfortunate to buy the used car although it is toyota certified car with only 20,000 miles on it. A month has just passed by and I started to have noises from breaks I came here and to talk to them about it and as expected they are like it s been a month we can t do anything. I met with...
I am very happy for the purchasing of my vehicle. Also I am very grateful for the great customer assistance that a guy named Will salesman gave it to me.
The salesman Mauricio really helped us through the whole purchase process on our two times visit. We decide to buy the car from Priority not because of the lifetime of oil change and other stuff, it was really because Mauricio's willingness to help his customer and his honesty on trying to share wit...
My experience with the service department has been either good or bad. This last experience was today was good. I purchase my 2016 Toyota Prius from is dealership in July of 2016. The sales department then was great. The service department is sometimes good; sometimes bad. I have come to understand ...
Springfield location is too busy to pay attention to details. When you buy into the "Priority" experience in northern VA you're essentially limited to the Springfield location for service. This dealership is under enormous pressure to get them in and send them out. It shows. While I have no trouble ...
The guy Eddy Cruz is customer service is Worst i don t like how he talk and behave. Specially with guys he is not nice
I have headaches when I go to this dealer.the service give to me is nor reasonable.Please give to me reasonable services recommendation.
1.why you asked me replace the tire with in 28k?this tire is original from priority and at least must run 60k to 70k miles.the service was given by priority until...
I was aware of one recall and was later informed I had three! I appreciate them taking care of all three on the same day and couldn't be happier with the service either!
No. No. No. They will fill your email with spam about cars you didnt ask for, and they dont stop. They will have sales guys call and call after repeated asking them to stop. The some sales guy named Paul will hang up on you when you call them to tell them to stop calling and emailing. Then 2 hou...
Can't say enough good things about my experience at Priority. Matt and Paul took great care of me. They managed to provide the most competitive price of any dealership I worked with, while simultaneously being the easiest to deal with. Great job!
Can't lie about this place. One of the best dealers in the NoVa area. Awesome staff. Super helpful, clean dealer, not like other smaller dealers where sales people jump on you like colturess circling a carcass. Anthony Vargas was an awesome help with getting my wife her new car! Will defiantly visit...
Every time I bring my car for a regular service/maintenance, different assistant service managers are there (they must have a very high turn over rate) and do not appear to give a damn about their jobs. They do not follow-up with services. I had to call many times to find out what s going on for t...
Good luck trying to figure out what new tires, mounting, balance, and disposal costs. All the "service dept" can do is ask you if you would like to schedule an appt, but they need an "advisor" to tell them what basic labor costs are for these things but they are always unavailable answering simple ...
Shopping for a vehicle at Priority Toyota Springfield was the most positive experience EVER with over 10 car purchases negotiated/completed. Their stated commitment to customer service is for real ~ not just lip service. FANTASTIC EXPERIENCE!!!!
I had an amazing experience at priority Toyota Springfield with Will Avila. He was very kind and knowledgeable. I would highly recommend this dealership.
Today I visited the Priority facilities because I had to change the oil of the 45,000 miles and when I arrive they tell me that the change is made every 10,000 when they know and everyone knows that the oil change is done every 5,000 and of that the maintenance light is on and the decal that they sa...
Just leased my vehicle from here. The staffs were very friendly and helpful on finding the car I like and all of paperwork. The salesman called Jae was very passionate and tried to accommodate our schedule. It was a very fast process and pleasant experience at Priority Toyota. I highly recommend thi...
There is a place has COVID-19 AKA CORONAVIRUS running rampant within the workers in the sales and service department! This place needs to be shut down! My aunt got sick from here! All they care about is money!!
Very attractive showroom, my sales rep was knowledgeable and engaging. Good experience overall.
the worst service ever . rude and unprofessional the way the sells manager tolk to the customer. I'm really disappointed
Chris L. was very courteous and helpful in ensuring all my requested services were provided without adding a bunch of 'recommended items'. I had my car detailed while if was there and it looks brand new! I will return.
Me. Eric was great in getting my service complete!!
I bought a used certified toyota camry 2019. The salesman was very good (Alex) and very helpful. However, the manager with whom we were trying to negotiate about all cost, he was very very rude and aggresive. He lied about a lot of things. The cost which he added on the vehicle (PDI) was irrelevant ...
Our sales rep., Kirk, was excellent. I came in looking for him due to having read a strong review about him from a satisfied customer and he was the one who greeted us as we walked into the door. Kirk took his time with us, answering all of our questions over the course of two days and was very know...
worst Service I have ever received! The manager Susan was very rude and not willing to help with the issue they caused. To be a manager she has no manner nor customer service etiquette . She is rude, impolite and disrespectful. If I was you do not make any transactions with these people.
Great experience. Majority of transaction took place online. Salesperson (Hector Amaya) and Finance (Aryan) were very friendly and helpful. Salesperson took the time to help my wife pair her iPhone with the RAV 4. Finance did not pressure us into purchasing extra stuff like warranty, etc, just g...
Great customer service! Service department on Sundays is amazing since that s my only available day to get maintenance! Thank you Marvin for a great and fast experience!
Wow what a joke sales guy I was dealing with on a ford truck we got a price together before I made a hour & half trip to the dealership get there truck was ok but need a few things that wasn t stated when I asked..do the credit app and they trying to get $4-$5 k more money and I was like we already ...
Kumar is the best! Helped pick out the best car possible. Good customer service too.
This is the second truck that I have purchased from this dealership.there sales man Kevin Nateghian. He is the reason why I drove 75 miles out of my way to buy from him and only him!!! He takes the pressure and stress out of the car buying experience. Has attention to my needs and wants you could te...
Never got any calls back. I had to get nasty with service manager,in order to get anything done on my vehicle.
Wish I could give them negative stars......will never buy from again. Do not expect to receive any communication after you purchase a vehicle from them.
It was wonderful services my 2017 Tundra from Priority Toyota Springfield , thanks.
I used to avoid this location from previous experience but my new service adviser Paul Sonnahalter, has got me believing again. Prompt responses and lots of updates about how long my vehicle was going to take. Found an issue with the car during routine oil change and got it fixed at the same time....
if you want a lips service and lies go to this dealership .i was referred by my friend who bought a car from this dealer one year ago and i found one used car that i really like and through the discussion with the salesman named wahib i asked a question about how many keys i will get if i ll buy t...
I received a great deal on a certified pre-owned vehicle, and the staff were professional, courteous, and respectful throughout the whole purchasing process.
In for a VA state inspection, oil change, wipers, HVAC cleaning service, cabin air filter, and fixing my gas cover so it would open up the right way, again. Not bad for $250.
I got an awesome price on a BMW convertible. Veronica was great. Everyone is so professional. I would highly recommend buying a car here. I was lucky because someone traded in a BMW for a Toyota. The other places I went felt like scams. I kept catching the sales guys at other dealerships in lies. Bu...
Buyer beware! Stay far away. Used car dept worst I have ever dealt with. Does not provide ANY details of major or minor flaws. Does not honor warranty posted. You pay inflated 50% of neccessary repairs after purchase. Safety issues not told to customer. So called 160 point pre inspection is a joke. ...
Bought a new 2018 Toyota Corolla SE. Really great service and I like they do oil change he's for life.
Stay away from this place. They lie and cheat their customers. I bought a car more than a month ago and they told me that the oil change will be free for life. But when I checked the paperwork I found out I will pay about $ 2,000 for that. I returned to them and asked to cancel the agreement, but th...
I am writing this letter as a humble note of appreciation. On Saturday July 9, 2016, I was provided with excellent service at your Priority Toyota Springfield, and I truly appreciate it. I am higly pleased with the professional manner in which your serviced my automobile. You have definitely gained...
Nobody assist you once you arrive there with appointment and you stand there waiting for someone forever. There service is going very bad
I Had a GREAT experience with Milena, she was really professional and honesty person, I highly recommend Her at Springfield Toyota.
I recently bought a Toyota Highlander from this dealership and everything was ok until I set up online account and find out that the price , interest rate and term we agree on are a way different from what I signed. It s over by 15k and I have my documents and witness at the time when I bought the c...
I have been a Priority Customer in the service side for an year now and never being dissatisfied with the service. I would highly recommend the service manager Christopher N. on his exceptional professionalism and care for the customer needs. I would highly recommend their service department on the ...
Adrian took care of my repair problem effectively and in a timely fashion. He also showed sympathy to the stress the repair problem caused me.
Great customer service,, very nice employee,, amazing waiting area, always fun to visit Springfield priority Toyota dealership for me ,,,,,,,,,,,,,,,,,,
Zero customer service, only way they help you if you spend $$$$$$ and use their unprofessional services.
Worst customer service! Kevin sold me a car that supposedly had nothing wrong with it then find out the a/c isn t working! Come back to the service dept and they try to charge me $300 to fix it when I had this car for only a month. This is rediculous! Words can not describe how upsetting this is wh...
It was a beautiful experience. I want to thank Milena for the help today.
I want to publically thank Daniel for his time and patience helping me. Even though we did not buy the car at this time, I will recommend Daniel to all my friends and family who need a car. He was completely honest and did not try to pressure us into an uncomfortable payment due to circumstances out...
Dana Pablo makes you feel like family-- she gives special treatment!
I've only been there to service a Sienna I bought in Oklahoma, but the service department is outstanding. I've been there with and without an appointment and it's been smooth every time.
I went to get my oil changed on Thursday, I was in and out.
Bad experience my wife bought car from them they told us life time oil change ,after a few months they stop oil change without any reason when my wife told them it is life time oil change ,they said bring after 10000.00 miles and they rest our car mileage and mess up the screen miles to KM ,how I sh...
Beware! I scheduled an appt two weeks out to get a safety recall taken care of. When I arrived, they said they didn't have the part, but they would give me a rental car until it comes in at no charge to me (I'm sure the bill goes to Toyota). I asked why they didn't order the part when I made the app...
My elderly uncle purchased countless cars from this dealership, did all his service work at this dealership and always recommend this dealership to family members, today I went into the dealership to assist my uncle in getting his WARRANTY that he PAID for his NEW BATTERY, because they had given him...
My wife and I had an excellent experience purchasing our car at Priority Toyota Springfield. We would like to especially commend our Sales Consultant, Jose Miranda, who assisted us in an exemplary manner before, during, and after our purchase - always showing a dedication to ensuring customer sati...
I've come to really appreciate Priority Toyota's servicing of not only my vehicle, but of me as a customer. The service is done well, and reminders of the next check-up are always noted on your car's dash. They also provide a stellar waiting area that is attractive, inviting, informative (two TV c...
UNTIL THE DATE, THEY ALWAYS TREAT ME WELL AND ARE. ATTENTIVE AND AMABLE
I had to post this because I had an app @ 11, I came on time. I ended up walking out @ 2:30 pm.Even though I just needed an oil change, emission, inspection. I seriously don t ever post reviews. But next time you go here make sure you push the workers because the one I was assigned had no considerat...
A big thank you to Springfield Prority Toyota for taking care of our new car buying needs. Their prices, vast vehicle selection and unparalleled customer service exceeded my expectations. To be frank, the process was stress-free, easy, streamlined and could not have been better without the help of C...
This is the terrible dealership. DO NOT BUY CAR AT THIS DEALERSHIP! I bought rav4 there, but I am regretting now. I make a loan about $22,000.00, but they changed it to $35,000.00. And I asked them to fix it, they throw me out of their office.
Experienced a good day with Mr. Shaun he explained very well about the problem which I had with my car and they really fixed my car and I really appreciate there works..
Thank you so much priority Toyota for the honest staff..........
I was very disappointed with the way I was treated. The car was in for safety inspection, which I thought was something that you do and if there is something wrong you alert the client to let them know why the car could not pass.
The associate who was in charge of my car failed my car, did not cal...
*****Guys Please Read This and post it you had the same experience******
My elderly mother in law came to do an oil change and she got Lied To.
Her service advisor was: ^^^^Jason Baker^^^
She was told that there is a law about the thickness of the brake pads and she can t leave the dealers...
Outstanding service, great customer service, and discounted price!!!
I purchased a new 2018 Toyota Corolla from Priority Toyota Springfield this passed week and I could not have been more pleased with the experience. I worked with both James Hibbert and Christina Cowan and they were both fantastic. As this is my first time purchasing a vehicle, I greatly appreciate...
Excellent customer service to install mandated factory recall that could potentially effect the safe operation of the automobile. Service Rep Paul Sonnhalter has been my go-to guy for Toyota servicing since 2008! Always looks out for the best interest of my service needs.
Milena Taborga is the best sales and leasing consultant. She gave me a wonderful service. I m so happy with my new car, and I m Happy with her service . She is amazing!! Friendly and nice person. I m so happy that Springfield Toyota has this kind of person in the company.
The dealer is the most dishonest dealer in this area. My husband leased a RAV4 but he lost his job due to COVID19. I called them and asked them how they can assist us.. Their response was we dont care we cant help you at all., Dealership does not help you. It is your problem
Please take your bus...
Had an unexpected major repair the week before Christmas. Even though I had no appointment and hundreds of customers were already booked, Ronald was able to work me in. The parts were in stock and I got an AMAZING deal saving me hundreds of dollars. I regularly service my car at priority but this ...
My husband purchased a vehicle at Priority Toyota of Springfield. He had nothing but great things to say about the sales person (Gustabo Arguera Granados). After the sale, we noticed a problem in the sales contract. Normally, after a contract is signed and the vehicle leaves the lot not much can be ...
Paul S. is the only service person that I would trust my service to. He is attentive and understands service from the customers point of view. He keeps you informed of your vehicle and tells you what you NEED and what can wait so you can make an informed decision. Best Service Person at this loca...
Everyone is nice enough, but we waited 2 hours for a service that should have taken minutes. Moreover, it was their oversight during the process of buying the used car that caused us to have to return. Sadly, it's what I expect from a car dealership. We certainly were not a priority. Jeffrey a...
First of all, I would encourage everyone to research the price of the vehicle you wish to purchase from multiple dealers to get the lowest price you want to pay. Once you have negotiated the price, walk in with a check from your local credit union bank to avoid the hassle of dealing with finance peo...
The main drive battery on my 2007 Prius failed. I took it to the nearest place, Priority Toyota. They wanted $3746.71 for the battery and added a bunch of other service recommendations for a total of $5232.76 (about what the car was worth). My battery warranty was one year beyond the the 8 year limi...
I had the best experience with Teddy over the weekend! After stopping by priority, we checked out a few nearby dealerships and one was terrible, the other so-so. Either way, Teddy and the team at Priority blew everyone else out of the water. I'll definitely recommend Priority and specifically Teddy ...
If you re looking to buy I recommend dealing with Marcelo. He is a one of a kind salesman and you can t find someone like him anywhere else. For the most part my experience was okay, however there were a few miscommunication in the finance department when I purchased my vehicle. In the feature, I wi...
I worked with a true team at Priority Springfield! Nick, Ahmed, Mustafa, and Mr. Stan did literally EVERYTHING they could to get my payment to where I needed it to be, along with a super flexible down payment, and a 2015 certified pre owned Toyota RAV4 with ALL the bells and whistles, including Prio...
Bought a new RAV4 and it was easy as making breakfast!