Good luck trying to figure out what new tires, mou...

Good luck trying to figure out what new tires, mounting, balance, and disposal costs. All the "service dept" can do is ask you if you would like to schedule an appt, but they need an "advisor" to tell them what basic labor costs are for these things but they are always unavailable answering simple questions for the rest of the uninformed service staff. I don't understand why in the world the parts dept needs to weigh in on labor costs. They did give me the direct line the parts dept and I am 1 out of 8 today reaching them.

On the other hand, this place is great for recalls which there seems to be plenty off. Best part is, they get $0 of your money.

Take your regular maintenance to a local business instead. Unless of course you know how to do basic maintenance yourself. If you do, (hint: you're not toyota's ideal clientel) and are concerned about costs before you commit to having someone else do the things that require specialized equipment, then look elsewhere. Otherwise, plan about 3 days ahead of time to get someone on the phone that knows what they are talking about.

I am sure that at least 10% of the staff know cars well enough to discuss servicing them with you.