Safe Haven Security

4.5 · 2674 reviews
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Melinda Hammond
Reviews 1
2020-09-28 15:49

The Tech that came out was very patience and under...

The Tech that came out was very patience and understanding did everything to make me feel comfortable about what I was getting. Thanks Jimmy for everything. Security system and cameras work great. Again thanks Jimmy for everything.

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Michael Curto
Reviews 1
2020-09-28 09:39

Eugene Davis was a true professional! He made the...

Eugene Davis was a true professional! He made the installation process simple and efficient. Less than 24 hours from my first contact with ADT I was up and running! Many thanks for a job well done. Highly recommended!!

I have to add this. After eugene finished the initial installation we realiz...

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Cody Maxey
Reviews 1
2020-09-28 07:26

UPDATE 5 months later. After being with this scam ...

UPDATE 5 months later. After being with this scam of a company for 5 months. After the first 3 months I started having issues to the account. When I had personal things stolen from my front porch and have no video record of it. When I called to complain they told me to go with the insurance company ...

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Kenethia tate
Reviews 1
2020-09-27 20:09

Austin Bailey was my technician that set up my doo...

Austin Bailey was my technician that set up my doorbell camera, outside camera, and door lock. He was awesome. He was very helpful, and nice. He made sure that everything was done, and he made sure I understood how to work the app and the devices.

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Kathy Bishop
Reviews 1
2020-09-27 08:54

I had a great experience with Andrew Ross the inst...

I had a great experience with Andrew Ross the installer. He was very friendly and knowledgeable about the products and took time to explain clearly and answer all my questions. He is a very nice person and pleasant to do business with!

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Shawn Cassidy
Reviews 1
2020-09-27 04:41

I recently had a security system installed at my h...

I recently had a security system installed at my home. Trevor Birkhofer was the technician that did the installation. He was thorough, patient, and efficient. He offered a number of alternatives to the existing system and was willing and able to adapt to whatever changes needed to be made. What's ...

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Andrew Rung
Reviews 1
2020-09-27 03:15

My experience with both Doug and Trevor was great....

My experience with both Doug and Trevor was great. I can tell they are well trained and experienced in helping provide their clients with the security they need to feel safe and sound at home.

I m excited to use our new ADT system! Thank you ADT and Safe Haven for your added peace of mind for my ...

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Jordan King
Reviews 1
2020-09-27 00:12

There was a miscommunication issue between corpora...

There was a miscommunication issue between corporate and the authorized dealer and eventhough I was frustrated and not with the best attitude Stuart McCullough managed to stay calm and communicated with his supervisor to get my system installed and give me a sense of satisfaction. I appreciate his ...

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Carlois Dedmon
Reviews 1
2020-09-26 19:43

Bill Dillard was the security engineer that instal...

Bill Dillard was the security engineer that installed my security system. He was very thorough throughout the whole process. Any questions I had, he answered not only in words but with demonstration whenever possible. His presentation of the plans offered was detailed to make sure you understood wha...

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Lisa Pentecost
Reviews 1
2020-09-25 15:28

Terrible company. They do not stand behind their p...

Terrible company. They do not stand behind their products. They will send techs with little to no experience that are unable to keep your system up and running. Our alarm and cameras have been broken most of the time we have had it. When you have a tech come out be prepared for him to be there at y...

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Jen Birch
Reviews 1
2020-09-25 02:54

Jeffrey is extremely knowledgeable on safety and s...

Jeffrey is extremely knowledgeable on safety and security. He isn t just a technician, but a true professional in the area of safety. We appreciate and are very lucky to have him install and teach us how to use our new security system. He s a keeper!!

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luyem smith
Reviews 1
2020-09-24 13:22

Melissa Roszhart has done a wonderful job in helpi...

Melissa Roszhart has done a wonderful job in helping me with all the technology Safe Haven has offered. She was so patience with me since I m technologically challenged. She was do kind. Did not make me feel like an idiot. Did not make me feel like I was bothering her. On a scale of. 1 to 10. She is...

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Quiera Morgan
Reviews 1
2020-09-24 09:14

We just had ADT installed over the weekend, includ...

We just had ADT installed over the weekend, including an electronic front door lock to lock with the alarm.com app, and a front driveway camera. Today while I was at home alone with a 6 year old child, a man with a warrant and prior felonies (as we came to find out) tried to break into my home, and ...

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Luke Olson
Reviews 1
2020-09-23 10:03

My intent with writing this review is to help othe...

My intent with writing this review is to help others who are debating whether or not to buy security from Safe Haven to know what they are getting into. I really wish me and my wife would've read the 1 star reviews before signing our contract. Usually I find one star reviews to be untrustworthy due ...

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Andrew Faung
Reviews 1
2020-09-23 04:14

Christopher Grantham went above and beyond to ensu...

Christopher Grantham went above and beyond to ensure we were not only confident but satisfied with our home security purchase. He was able
to convince my wife who was initially apprehensive and uncertain, after she grilled him relentlessly. He even was able to maintain a patient and professional th...

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Thomas LaMarche
Reviews 1
2020-09-23 03:35

Scott Trudell was incredible. At the time of our a...

Scott Trudell was incredible. At the time of our appointment I had 4 contractors in my house for various tasks. Scott was extremely patient and when I was available we created a custom solution to my exact needs. He provided me everything I needed to know, readily answered questions, gave me many op...

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Anait Rafael
Reviews 1
2020-09-22 22:52

My review is not about a recent service but rather...

My review is not about a recent service but rather a recent sales experience with relocation manager Basil Pappas in Jacksonville, FL. I was gracious enough to open my door to listen to him but instead of a sales pitch, I heard rude and insulting passive aggressive comments. After declining the s...

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Rob Spah
Reviews 1
2020-09-22 15:13

DO NOT GET A SECURITY SYSTEM THROUGH SAFE HAVEN! W...

DO NOT GET A SECURITY SYSTEM THROUGH SAFE HAVEN! We have had the system in our house for only a few of days and we already have sensors falling off of doors and when we went to try and cancel they are claiming a totally different policy from what the sales associate was telling us. I feel like they ...

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tiffanyy_zzz
Reviews 1
2020-09-21 19:20

Jeff Roher has given exceptional service. He was ...

Jeff Roher has given exceptional service. He was very patient in teaching my children and I the very important steps on how to use the new alarm system. We are and will feel safer now. What a great Alarm Technician. Thank you so much for all your help, time and instructions. Now we finally feel...

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Larry Smith
Reviews 1
2020-09-21 18:57

Stay away from this company!!!!! Customer service ...

Stay away from this company!!!!! Customer service is horrible. It took 2 days to get in touch with anyone from the company since my purchase on Friday. The contract states thar you have 3 business days to cancel your conteact without penalty. The sales man tried to tell me Saturday and Sunday count ...

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apageii
Reviews 1
2020-09-21 08:10

My technician Jeff Tudhope showed up prompt and ea...

My technician Jeff Tudhope showed up prompt and early. He was very polite and attentive. He did a great job with the assessment and installation. It was his priority to make sure we had everything we needed to make our home secure. Mission accomplished! Thanks Jeff!

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Paul Palmer
Reviews 1
2020-09-20 19:10

I really enjoyed my technician Philip Fernandez, h...

I really enjoyed my technician Philip Fernandez, he really helped me and my family out with everything we needed to know. I would recommend him for my friends and family any time. He was very professional about his work and we really appreciate that.

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Bianca Elliott
Reviews 1
2020-09-20 00:12

Had the best from an awesome sales rep Myles to th...

Had the best from an awesome sales rep Myles to the best field agent Alex! Alex was so helpful to me and explained everything to my son!

If I could recommend those two for everyone please request them! I did not feel pressured or rushed.

Alex knew this was my first home, so he went over and ab...

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Neil Guyot
Reviews 1
2020-09-19 16:03

Justice was our installer and he was great. He was...

Justice was our installer and he was great. He was very professional and helpful when setting up our system. He wasn't pushy about adding things on and presented all the options to fit our needs. We are very excited with our new system.

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Keith Jablon
Reviews 1
2020-09-19 12:48

The sales person Rodney was very professional. He ...

The sales person Rodney was very professional. He went through all of our options so we were able to pick the package that was best for us.

Jessica, who can and installed our system, was very knowledgeable , patient, and polite. She pointed out how we could better secure our house and install new...

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Jordan McCall
Reviews 1
2020-09-19 11:38

Bill was great, he explained everything I needed t...

Bill was great, he explained everything I needed to know about my system and informed me of other services and features I could get. He was very professional. I had no issues with Safe Haven, even when having to reschedule. All around good experience.

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Richard Larin
Reviews 1
2020-09-18 04:40

Tech convinced us to install saying we could cance...

Tech convinced us to install saying we could cancel anytime. Turns out we are locked into a 3 yr contract with a 75% remaining contract value cancellation fee. Talk about a scam. Be sure to bust out your magnifying glass when they show up with pages of paperwork. Avoid at all costs.

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