Bought a dual leather recliner 5 years ago. Still going strong! Comfortable for watching TV or hanging out. Think we've replaced power cord only once, and made in America ..
I may be premature in writing this review, however after receiving our sectional sofa with stains from delivery, missing transformer and broken corner piece, I started to do some research on this company.
The furniture store that sold us the pieces ordered three new pieces and in the interim sent an...
Southern Motion uses poor materials that don't even last the warranty period. Then they give you excuses as to why they won't fix or repair due to poor quality. Stay away from this brand......stay way far away from this brand and any retailer that continues to sell Southern Motion products. Shame on...
Rare is the occasion that I feel compelled to review an item we have purchased. I do so now because I regret not reading the other reviews here before purchasing a $2,000+ Double Reclining Leather Sofa manufactured by Southern Motion. Within 2 weeks of receipt of our beautiful new sofa, we noted tha...
Great company. I had a 9 year old recliner that needed repair Southern Motion worked with Sound Furniture Repair and my favorite chair is in as good as new condition
Very prompt attention to my request. Wish you would accept credit card, this would speed up the process.
Sending requested information with my check.
Thank you
I purchased high quality theater seating console sofa from Southern Motion to replace the low end furniture that is standard for most recreational vehicles (Pull behind trailers, 5th Wheels, and Motor Coaches), we have a Fifth Wheel recreational vehicle. The design we selected was the fully powered ...
We love our Southern Motion chair ( Mike Gregory ) . You have helped us with the spring that we needed . Prompt & Proffessional service . Thank - you
The cushions on my sofa starting bunching at 5 months old. The representative that works for Compass furniture says it s wear and tear. Well if this is wear and tear the sofa won t be useable after 1 year . After spending $4000 , I hoped to get at least 5 years out of it . . It s on all three pieces...
I own two of their power recliner love seats, they are comfortable and have held up well for the 2-years I have had them. Although I have been happy with the furniture, their customer service is second to none, I needed a replacement part and not only did they respond promptly they sent me the part ...
Not even sure I can give them one star. We bought their "Refueler" model sofa and matching recliner chair in 2013 from a local retailer and purchased a 5-year extended warranty with it. Worst mistake ever. I sit here on the sofa - cockeyed - while writing this review. We have had nothing but problem...
We bought a southern motion couch from Darvin a couple years ago. This is the worst piece of furniture I have ever seen. Both Darvin and Southern Motion refused to do anything about it. I will never shop at Darvin again
Truck drivers: nice friendly people working there and loads your truck in reasonable time.
Friendly office staff, sometimes can be in and out in a hour and most days seems to take 2+ hours to load.
Good mechanics, terrible material, leather cracking and peeling. The furniture looks 50 years old but is actually barely 4 years old this month. I just wish the manufacturer would take responsibility. If is was a single issue is one thing but when it is a very common occurrence then there is an iss...
I wanted to know what power recliner came in leather with lumbar support and headrest and smartphone connectivity. I just received a list of dealers that may be up to 3 hours from my home.
I bought a sofa,, loveseat , and recliners from Sims Furniture. 2 yrs ago, I was told that the leather like material did not flake.....NOT TRUE.... it does and is flaking off the sofa.. when I called SIMS , I was told the warranty on the material was for one year.....SORRY... I paid a tidy sum for t...
Bought a leather sectional and 0 gravity chair. Right off the bat, the lumbar support in the chair would not stay inflated. Service Tech came out to inspect it and found the bladder was bad and the motor was bad. He said it definitely was not a brand new chair and he sees this alot with So. Motion f...
We purchased a power recliner from discount furniture in Foley Alabama. 1 years after purchase the left arm begin to feel loose, I thought I could tighten the bolts but couldn't access them.
Went to the furniture store and complained, they wouldn't do anything, they said the warranty was out and...
Comfortable, good cushioning. The only thing I dont like is the recliner back goes back when I put my feet up, I wish I could put them up without lying down. I love that my recliner and loveseat rock
We purchased a recliner, couch, and loveseat (and the 5 year warranty). Not six months in the recliner fell apart (yes you read that right!). The tech said the frame was not put together properly and had about 50 nails in it trying to keep it together too. A few months later the stain wiped off (...
We love our motorized recline sofa and chair. They are high quality and comfortable. Recently we had an incident where our apartment was hit by lightning and both the sofa and chair would no longer work. The retailer who sold us the furniture is no longer in business. I worked with Mike Gregory at S...
Have a bonded leather sofa just over three years old. The seat has started to delaminate. Called to see if I could purchase a replacement part knowing the waranty was only a year and was told it had been discontinued and nothing could be done. I purchased this furniture hoping I would not have to r...
We just purchased their sectional set called "producer". Problems are the reclining chaise needs to be a full 9 inches from the wall. The chairs only require 3 inches. A lot of wasted space and looks strange.
The controls for chairs have no place to store them. We are attaching Velcro to side...
We had a horrific move cross country and lost our cord for our recliner. Mike helped us get a replacement one at no charge! I appreciate great customer service! My mom loves her chair!
I've had my 2 Southern Motion power recliners for almost 8 years and still love them as much as the day I purchased them.
I purchased a High Rise power rocker recliner almost 8 months ago. At first very happy looks great. But then I started to notice. Leather does not fit tightly. Almost like not enough padding in arms . The footrest leather gathers all loose like its all stretched out. The arms are like my elbows are ...
I purchased a double recliner sofa for $1045 in August of 2015. I was pressured to buy a 5 year extended warranty which I passed on .....huge mistake. I thought to myself when I purchased this couch what can go wrong with a $1000 couch in the first 5 years that I would need a warranty on this cou...
Contacted via email Southern Motion regarding a broken D-ring release assembly on a couch we purchased approximately one year ago. Within two days we received an email response from Mike Gregory. He understood the issue and stated he would be sending us a replacement at no charge. Received the exact...
Purchased, 3/11/16, power recliner couch from Southern motion through China Towne, should have read these reviews first, the fill from the seat is sliding into the foot rest and and is painful to sit in, called Southern motion, no help, called China towne no help, last time shopping there..
We bought a rv with their furniture in it almost 3 yrs ago. Most of the furniture , sofa and chair are flaking. We have no children and the sofa hardly gets used. VERY disappointed with them and nothing I can do.
We needed a replacement spring for our recliner and Mike Gregory was so helpful and efficient in working with us! We love your products and the customer service is top notch!
By far, the best customer service I have ever received! Helpful, on time, and super friendly! Southern Motion Furniture will forever be my choice when I'm purchasing furniture!
I bought an electric recliner from Hudson's Furniture in Ocoee, FL a little over a year ago and it developed tears in material on the left arm of the chair that I reported to Hudson's Furniture. To me it was obvious it developed due to a structural failure when produced at the plant. The recliner...
We have a Southern Motion recliner and reclining sofa. It's over 5 years old. Love IT!
I'm retired now little over a year I sold your recliners and motion furniture for many years just love your product.
The quality and customer service of the product was outstanding, I highly recommend buying from this USA based manufacturer.
I have southern motion big man recliners well 2 of them.dont sit in chair it will look great but if sit in the after about six month of below regular use the chair peels off.
I purchased a lovely electric duel reclining couch on 6/4/2012. It works beautifully, but the leather in the middle section is now cracking and pealing and there is not a damn thing that can be done about it. Shouldn't a large purchase like this last longer than 5 years. And to top it all off, ...
Have been shopping for reclining sofas and love seats. Beyond sitting on then and working the mechanisms, I have been tilting them over and examining the frames, springs and cushions. I have to say that the overall construction quality is surprisingly low. Flake board frames, simple S cushion spr...
The warranty is a SCAM, We bought the 5yr warranty and now the arm on the power love seat is broken we can't get it fixed to correctly. The tech stated the only was to fix it correctly would be to send it to their shop and take it apart and fix it. I said send the truck. Due to the selling point of...
The leather scratches very easily and there are no available touch up products. I would not buy again.
Overpriced GARBAGE!!! I spent over $2000 for my sofa and love seat which are barely TWO YEARS OLD and they are falling apart! The material is TEARING on the BOTTOM of the sofa and loveseat everywhere there is a corner . The frame is loose and slanted, the cushions are sinking, the leg rest is ...
I Bought a living room set with a 5 year extended warranty and after two years the upholstery started falling apart. This wasn't covered and they said it was normal wear. So beware they stated It is normal for their furniture to fall apart after two years
Service responded immediately after i sent inquiry. The response included detailed and easy to understand trouble check advice.
Wonderful company. Sent me a free piece of equipment that I needed and quickly. Love them.
To anyone that got ripped off by your furniture retailer I feel sorry for you but you should have reviewed the problem with bonded leather. All bonded leather peels after very short use. I do believe it should be band from being used or at least reputable companies should know better then to use it....
Very poor quality recliners And Customer Service sucks
It took awhile to actually find someone to assist me at Southern Motion, but once I did, Mike was a delight. He explained who to reach out to and how to proceed. After following his directions, I have a fully functional recliner couch, again! Couldn't be happier! Thank you
Our new 718 sectional couldn't be more comfortable and fits perfectly in the room. The power headrest tops it off
I manage rental cabin. We on boarded a new cabin that was missing handles on two recliners. ford the info on the couches, and contacted Southern Motion. They shipped out replacements right away at no charge. great service.
Bought my recliner in December of last year. One of the preset seat position buttons has already quit working. Not good!
I was missing a part on my new sofa. Prompt help from the fine folk at Southern Motion had it fixed up. They coordinated with Jordans Furniture and I am a happy customer of both!
My Southern Motion recliner had a warranty issue develope this past weekend. This morning I contacted them regarding my situation. I received an instant reply from Customer Service. After providing a few pics, SM has my replacement part enroute UPS early this PM. I'm speechless.
SM provided except...
Just received our 883 Sectional. We ordered it the Surreal Graphite Top Grain Leather and we absolutely love it. Quality and tailoring were very good on our sectional. We loved all of the leather color options and being able to make the entire sectional in Power with the Power Headrest. Would absolu...
Horrible materials that do not last. Couch and love seat that have multiple tears, cracks, rips and seams busting apart in the leather. Do not purchase!
I really didn t know to expect when I contacted Southern Motion. But I was very pleased with the helpfulness, courtesy, and the solution to my problem. I highly recommend them for their over customer service.
I recently purchased my Southern Motion chairs in Oct 2017, and I really love the product. Unfortunatly my new puppy got a hold of the cord before I was able to wrap the cord with a pet protector. I contacted Southern Motion and worked with Mike; I recieved prompt and understanding service. Mike re...
Exceptionally fast responses and 100% resolution. Thank you!
Mike Gregory responded promptly and was very helpful in providing parts I needed to correct recliner problem. Thanks
because my couch was made using old parts i have spent 23 hours total time(yes i kept time because of possible law suit I'm filling ) finding the solution. I depended on Sam Levitz in Tucson (where I purchased) to help, THEY DIDNT i contacted the manufacture myself, then problem solving began. Wil...
I had an issue with one of my power recliners I purchased. I dealt with Mike Gregory. What a wonderful way he dealt with my problem. If you have any problems with any of your furniture don't hesitate to contact Southern Motion!
Great products. Very happy with the recliner. Great response and costumer service in my experience.
My powered love set and sofa was delivered two weeks ago from Gray's Furniture in Gulfport Ms. Other than a back brace that was only stapled in with no glue popped out and almost poked through the leather Grays took it back to fix it. But the manufacture used some Particleboard My new leather did no...
I bought a recliner from a retailer that went bankrupt and it broke 2 years after buying it. Southern motion has no 800 number for service and hides behind a generic name at retailers with no.ohone number on their website for help. If you call.its the corporate factory. Furniture is poorly made scre...
Purchased a Southern Motion Producer Sectional Recliner from Hudson Furniture. After delivery I found that sitting on the end sectional I was sinking to the left side and very uncomfortable to sit in. I gave it some time thinking it might even out but never did. I called Hudson s and they did s...
I bought my power recliner in September of last year and I love it. Unfortunately, my new puppy loved the cords and chewed them to bits. I emailed the company and got a quick reply from Mike. After a couple of messages back and forth, Mike let me know that they would be sending me replacement parts ...
We had purchased recliners which we really liked (most comfortable of all we tried in all price ranges). After almost three years, one of the recliner frames was binding. We contacted Southern Motion and they immediately responded by sending the repair parts to us under the warranty. We will always...
Bought 2 couches identical for my son at jv schultz after few monthe seats are peeling arm is loose and one of the mechanical footrest bumps or catches .Purchased 5 year warranty after being told could use out of state only later to be told it cant looks like the chance of using it with this company...
My Southern Motion leather power recliner is very comfortable, rocking as well as reclining. Do wish that the control buttons were more towards the front of arm rest (about 8 to 12 inches)
I purchased the sectional from Art Van. Southern Motion has been very helpful with any issues we have had. More so then Art Van. Thank you Southern Motion for standing behind your great product.
Great company and great products that are American made.
We bought an oversized loveseat a little over a year ago for $2500. The leather (which is supposed to be real leather) has faded looking spots on it. We contacted the furniture dealer who put in a claim for us but Southern Motion denied the claim saying it was "patina" and adds character. What a ...
DONT BUY Cracks after a year or two AND WARRANTY IS GOOD FOR NOTHING!!!!! HUDSONS furniture sold Me Junk. Hudsons NO LONGER is Around and YOU CANT CONTACT Southern Motion EVEN FOR REPLACEMENT PIECES, AWFUL COMPANY
Bought a leather reclining sofa and loveseat 18 months ago at York Furniture Gallery in Rochester, NY.
They are still soft like butter. We clean them with the leather cleaner provided. But in terms of construction, the furniture is sub-par. With very limited use of 5 or fewer hours a week (we are...
My review won't be as positive as this person. I've attempted to contact your company through your "customer service" section on your website, to no avail, as there is no phone number or option for sending an email. Therefore, I'll voice my complaint here. My husband and I purchased a sectional in S...
I a 64 and disabled. I purchased a Southern Motion power recliner through a rent to own company. A few days ago the power unit went out. After a lot of searching, I found this website. They listed an email contact. I did contact them and explained what I was looking for. Just moments ago, I received...
Purchased a sofa from a local furniture store,the cushion worn out in less then a month. Warranty will cover it but this should not have happen after only a month. Not Happy with product and more unhappy with the place it was purchased.
Bought a dual recliner couch and love seat, both non reclining. Within 6 weeks I had a spring come out on the back of one of the seats on the couch. When I went to look to see if I could fix it/what was wrong (I couldn't see it and couldn't fix it) a bolt fell out of the couch. Repair person was ...
I mailed this company as I had never heard of them. I was questioning the framing of their furniture, sectionals to be exact. They responded with a days time. I was impressed with the information I received as well as how quickly they responded. Many people are eager to give a bad review, not man...
I sent a note through the website with a question. The note was answered the next business day and Mike helped with my request immediately. I love my new reclining furniture and would highly recommend Southern Motion to anyone.
Great quality and price! This American company made me feel part of the family with genuine Hospitality and a very helpful staff!! With their endless options and Fabric, leather choices I was able to design my furniture to fit my home with a lot of style and comfort! I had an amazing experience and ...
We bought Southern Motion furniture for the main purpose of MADE IN THE USA. I am a rocking chair lover. I used the rocker until the base was chipping apart. I contacted Southern Motion before we went out and purchased another rocker. Mr. Gregory was very professional and replaced the rocker base on...
Just purchased two power recliners last summer and the teflon piece that rides down the motor shaft fractured. Looks like a flimsy piece for such a critical part. (connecting the shaft to the metal risers). Purchased from HHGregg which went out of business so i cant go back to them for warranty repl...
Great products, great people and all American made quality.
Had a transformer go out on one of my motion loveseats. Got in touch with them and they helped me diagnose the issue, then they sent me the parts and things are as good as new. They made an oh no into a isn't that nice. Good job Mike
This company has shown excellent customer service. I emailed with a question about a faulty USB port in the control buttons of our three year old couch. They offered to send me two new replacement buttons if I would return the defective parts so they could see what failed. Thanks Mike G.
Greg in...
Thanks for the quick response and kind offer to replace switch, Hank
We have owned our Southern Motion Sofas for less than 2 years. At over $2300 EACH we are extremely disappointed. The furniture is not comfortable for us or any of our friends or family. I m 5 4 and my husband is 6 3 and neither of us fit comfortably on these sofas! I need to sit on one or two pillow...
GREAT QUALITY. THE BEST CHAIR I HAVE EVER PURCHASE,! IT'S AMERICAN MADE !!
I purchased a sofa and love seat two years ago. The cushion part under our knees has become quite misshaped. It looks awful. Very disappointed.
Email response was prompt, professional and to the point. I like that! I worked with Mr. Mike Gregory. Mike handled the situation like a true pro. He is a true testament to fantastic customer service!!!
Awesome customer service. We had an issue and they more then made up for it. We even ended up buying more of there products because of their customer service. Definitely 5 star service in my book!
Every company in the industry has problems with bonded leather. Apart from that, Southern Motion makes La-z Boy quality for half the price.