Jeremy Messick

Review of Southern Motion

The warranty is a SCAM, We bought the 5yr warranty...

The warranty is a SCAM, We bought the 5yr warranty and now the arm on the power love seat is broken we can't get it fixed to correctly. The tech stated the only was to fix it correctly would be to send it to their shop and take it apart and fix it. I said send the truck. Due to the selling point of the warranty was if it can't be fixed it will be replaced. We called the warranty company and stated we were not satisfied with the band-aid half A** fix. They said they would get the tech report and call us. No call of course I had to call them a week later and was then told to send a picture. At which point it would be reviewed by a person who is what how many miles away from me and decide that my furniture is fixed. Which according to them our furniture is fixed correctly end of story. So, the warranty is a total SCAM its a money maker for them. Our fancy expensive furniture is made out of press board which is absolutely JUNK and their idea of fixing it is a L bracket. We still have 3 yrs on our warranty I wonder if the furniture will even outlast the warranty at this rate probably not. It's a shame that NOTHING stands up to any normal wear and tear anymore, and we have no children I couldn't imagine the life span of this furniture with children in the home and NO company EVER stands behind their product. But they all offer a warranty. Its a SCAM don't waste your money!!