Please be aware that the ER physicians are not on staff. Even after you pay what insurance says is reasonable, they will continue to bill you and are completely unresponsive. The facility itself is not horrible but definitely not wonderful. We will take our family elsewhere from now on.
I've been coming here ever since my first pregnancy as well as every ER visit. The times I've came here with my kids an for myself were all exceptional. Everyone's experience is different an I for one am glad rushs been good to us.
Long wait for ER it s crazy how you go in to emergency in so much pain and they take forever to call you. They need to hurry their processes with patients.
I came in for an internal medical issue. I was hospitalized for a week. The staff was excellent and the service was top notch. I felt comfortable leaving it to the doctors and nursing staff. I knew they could resolve the issue and keep me as comfortable as possible doing it. Well they did, in fact, ...
My wife just delivered our first baby at Rush Copley after being induced and the experience could not have been better. As first time parents we had no idea what to expect and were pretty nervous however, all of the doctors and nurses from the labor and delivery and postpartum departments made us f...
The worst reciption customer service I have ever seen or dealt with!!!! Receptionist seating around talking. Not informing anyone about wait time. Since when is it professional to talk about personal issues around patients.
The indoor Gym and pool is great we were members for a year and they have several programs if you are looking to get in shape and live healthy if you become a GYM member.
I wish I could give this place zero stars this place was my go to if me or any of my family got sick over mercy but the E.R. is so crappy now the doctors and nurses act like they hate there job and when I would complain the nurse had the nerve to argue back with me like I don't know what I'm talking...
Dr Muscia and Dr Kumar are amazing and talented both. However their front desk assistant is rude and disrespectful. Not even once this person has been able to help us as parents. Whenever I have had to reach out to the office with a question or with a request Julie haven't been responsive or a...
My son went there today, on Easter. He had an abscessed tooth and the infection had moved into his jaw. He wad transported to their Chicago facility. When I tried asking them questions about the urgency of this, they acted like I shouldn't be asking these questions. I asked them if there will be...
I went there yesterday with my 11 month old son and he has been having breathing problems and the er doc just have him benadryl and sent us on the way . Didn't even do a chest xray or anything.
Labor & Delivery, Radiology, Maternal Fetal Medicine, ER, and surgery have all been great here. Best experience personally with lactation in the country. Haven't had any problems and everyone is always nice. The coffee stand is wonderful as well!
I was born there as a young chap! I was born March 15. I personally did not recall the experience, but me mum told me great things. Jolly good day! I'm off to tea!
Absolutely horrible for emergency! If you need urgent care like broken bones or anything serious they don t take it seriously at all they have you wait for hours in pain/ bleeding and converse with themselves. Understaffed or something I guess? If your in need of care right away, please, skip to the...
This hospital has been great every time family has been admitted. Some nurses can be very rude at times and show no compassion.
Yolanda a nurse in the delivery room has been very rude so far today. My cousin is going through labor and she happens to be her nurse on duty. Yolanda does not communicat...
Since no one has reviewed this place, I will. We arrived with our daughter having seizures at 6:00pm. She had more seizures while in the ER waiting. I have never been so freaked out in my life watching my girl have seizures while no one is helping. I felt so helpless... I kept asking when they would...
Dishonest organization and horrible finance dept. to deal with. My wife went into the emergency room because her doctor recommended she go. It ended up they recommended an MRI. I've had MRI's before and they were around $1200.00 or less (Not ER). These crooks charged $6500.00 for the MRI, which resu...
Worst hospital ever. Worst service. My husband came in with a gushing head wound and we waited over 2 hours. Apparently they weren't too concerned with him bleeding out in the waiting room. I would NEVER recommend anyone to go here and I work in the medical field.
My 4 year old broke his arm yesterday. It was a very nasty break. The staff in the ER were amazing. He was taken straight back, x-rayed within 5 minutes of being in the room. His nurse Jenny took really good care of him. The Dr, PA, tech and everyone who came in the room were all on point. I m so gr...
Told them my pain was a 9 and I sat in waiting room for 3 hours. Employees stood around laughing and doing nothing. Last time I go to that emergency room.
I'd give less than one star if I could. I can't even begin to describe how unhelpful multiple staff members have been - from nurses, to billing, to coding, to the provider herself. Because the Nurse Practitioner I saw chose to leave out one minor piece of her documentation, they are requiring me to ...
I have to just say thank you so much for the care of the wonderful doctor , his bedside manner was absolutely overwhelming to me warm and attentive, the nurses staff was just remarkable whenever I needed something they were right there helping me I m so grateful to have such a wonderful hospital, th...
I have mixed feelings about this hospital.
As an adult patient: 3 stars. Sometimes the ER is great and other times it's awful. Wait time can be long at times but then fast. Some nurses can insert an IV others you would swear have no clue. Have never really had a bad experience with a dr. It seems...
Well after charging me 30,000 for a 45 minute ankle surgery i woke up from surgery, i asked for something to eat after billing me for $30,000 i figured i was entitled to it. They told me i "had to go down to the cafeteria to get something" fresh out of surgery, within 30 minutes of waking up they w...
First time mother and I am so grateful for the staff here in the labor and delivery unit. Everyone was professional and friendly when it came to me needing help or asking questions. There were only two nurses that I was not impressed with, but thankfully because of everyone else they were the last t...
The staff here is so inconsiderate! They need to better train their staff or follow a completely different mission. Every department from medical records to the ICU! There is always an issue. Would never seek care from this hospital.
Was taken here after a car accident a few years ago. I was not at fault, other insurance covered all my bills. They use Valley Imaging and this place is garbage, they will not bill the party who caused the accident. They will bill you and send you to collections if you personally dont pay. I am ...
My mans grandmother was calling this hospital and she only speaks Spanish a little English when she got to speak with someone ( receptionist) they couldn t understand her and all they did was transfer her to other people and then to voicemail. They had nobody that could speak Spanish or different la...
Took one pill and have been waiting here for 3+ hours
My relative was admitted here. They did nothing to relieve him of the pain. They just kept taking tests after tests that were all showing normal and then they were like we're not sure what's wrong and charged a bill of $50,000 for not even curing or helping my relatives situation. They will put u in...
I always thought this was the best hospital NEVER AGAIN waited over 4 hours and I'm still waiting staff on shift extremely rude been here since 7pm now it's 12am and still don't know what's going on beep for a nurse 30 min ago and still noone has came in my room NEVER AGAIN WILL I COME HERE
If I could give no stars I would none there rude have rude comments and aren't willing to work with people to come to a common ground
I had to rush in for my 19 month old son who had split his chin open at school. We waited 2 hours, this is unacceptable waiting time. The other hospitals in the area from multiple individuals had stated to never bring a kid here... I just can't believe this is acceptable waiting time for the hospita...
My mom has gone from the ER to the C wing to ICU and we are so very happy with the treatment we received from the ICU nurse Wendy she is amazing and so caring and always answered all of our questions along with Dr.W they are truly a supportive team at Rush Copley, in Aurora. Our mom continues to be ...
I came in told them i was weak and dehydrated and i cant breath and told them my history and said i need emergency care......this emergency room seem to have forgotten wat emergency means. I am disappointed i waited 12 to 3..all they did was take blood and xray and kept making me wait i even told nu...
Although no one likes being in the hospital, I have a very positive experience. I went to the ER on 7/24. Was admitted rather quickly. Everyone starting from the ER doctors and nurses to all the staff in the ICU were very kind, professional, and understanding. A big thank you to all the doctors, ...
Unless you are dying, request that the paramedics take you to another hospital. The ER was so filthy, especially the bathroom, I wonder if they spread more disease than they treat.
Staff is SLOW to respond to call buttons, average response time is between 15 and 20 minutes. And this was despite a...
I was 20 weeks pregnant on September 30 when I went to this hospital at 1AM with heavy vaginal bleeding and cramps. I walked into the ER entrance and checked in, no problems, until they told me to sit in a wheelchair and wait for someone from labor and delivery to take me upstairs. I said no problem...
Dirty hospital, slow not here for a life threatening emergency but the staff is sitting around and then I heard one laugh because they thought the other idiot ordered the test.
I probably wouldn't have noticed how dirty the roof, vents and lights are except been waiting here for three hours.
...
You silenced a female employee that one of YOUR DOCTORS harassed, with non disclosure agreements causing her to have to eventually leave her job because she continued to be harassed by other employees. You belittled her for speaking up and advocating for an investigation against Feras. This hospital...
Very nice staff for my daughters delivery treated the mother of my child very well and did a great job 5 stars across the board they even offer a special delivery for 2 menu for expecting couples very good
My husband and I have both been seen here for emergency care over the last 8 years, always with stellar service, competent and caring staff, and we hardly ever had to wait. My son was also born here which was another excellent experience. I intend to have any subsequent children here. Definitely muc...
Horrible experience , my mom passed away cause of their negligence and unprofessional doctors there. Don't send your loved ones and don't trust their lives there it might be the last time seen alive. Shame on you
Worst doctors ever they take for ever to attend you !!!!! Been in a room for an hour not even the nurse walked in at all . Worst place for an emergency staff is to busy talking to each other . Smh worst place !!!
Best staff & best hospital to give birth at! Loved every minute spent here. Will definitely be back again for future deliveries!
I will start off by saying I spent 36 hours in labor and delivery and the labor and delivery staff is WONDERFUL hence the fact that it is not a 1 Star. However, after I was released I was told to come back if symptoms got worse. They did. So I came back. Unfortunately, I was taken to the ER this tim...
Worst service. Hospital management must change. Took 5 hrs for a simple task in the ER. ER is just for namesake. Not really a ER. A patient with chronic pain was left in the TRIAGE ROOM (another farce) for 2 hrs stating her vitals look good.
This hospital has always been great. I trust my doctor and the staff. Great nurses, clean room etc. zero complaints! This is why i drive from sandwich(and avoid the hospital 2 blocks from my house)!
My grandmother was rushed to the hospital via ambulance and once she got there she was placed in a wheel chair and told to wait out in the lobby with everyone else. After 5 hours, we finally went into a treatment room. To only be blown off when we asked questions about her condition. They didn t do ...
The doctor I saw here was terrible. Misdiagnosed. Didn't show up for appts. Shouldnt be practicing medicine.
went to the emergency room at 9pm and its 1am and we are still waiting for the doctor to see my son who is in allot of pain and the receptionist can clearly see him having allot of pain, I went to find out what was happening, the girl at the front desk said we would have to wait 5hrs before the do...
We recently had our daughter here. We had our other 2 children at Mercy on the West side ( way closer to home). We will never step foot in an Amita building though, but that's another story for another time.
Our midwife that we liked works out of Copley now so my wife wanted to go there. I was al...
Went in to ER for a severe stomach ache at 11:30 pm. They took me in within less than 5 mins. I was seen within the next 30 minutes. They took all the tests, CT scan and an ultra sound, and By 2:39 am, they diagnosed me with a appendicitis and that I will have a surgery to remove my appendix at 4:30...
Great doctor's and nurses. Dr. Guynn is a wonderful doctor, thank you for saving my life!!
I will stay short my mom went in for back pain and died 24 hours later.....the doctor in ICU even kept saying he had no idea what was going on and left when she was at her worst.. she was 55.. I have now a 16 year old sister that lost her mother. Do not ever do here
I arrived here today at about 2:30. 3 nurses tried to get an IV on my daughter, and nothing. My daughter was transported my ambulance, because she passed out at Walmart. Finally they found someone to get blood, but no luck in getting an IV. She had a CT scan and EKG, and they didn't get those re...
New years eve last year, I broke my hand. The doctors were good, but the billing dept. has committed fraud. Was on an auto debit for the orthopedist. Paid remaining amount in a lump sum and was told they would stop the auto debit. They didn't. They continued to steal money from my bank account, ...
Emergency room made me wait for more than 5 hours for my cut finger and tendant and im still here waiting. Very unprofessional and awful service. They dont seem to be in any hurry at all. Last time coming to this hospital Rush Copley
I had a short and sweet 15 minute experience. I never wait to be taken care of.
On July 24,2017 I had gallbladder surgery. It was the first surgery I have ever had. No one enjoys going to the hospital but I have to say that there were a few very special people that made my first surgical experience a good one.
To my wonderful surgeon Dr. Bloom, thanks for getting me into surge...
Had both our daughters here. Beyond fantastic attention by every...single...employee. Every one. Doctors are fantastic and the nurses are absolute superhero s. Bless them all.
I like this place I was seen about a month back where they found I had panacretits they were very thorough and admitted me the only problem I had with them was they wouldn't let me eat for two days but they were just doing there job
This hospital deserves 10 stars!! My doctor is located here and he rocks. The entire staff in Labor and Delivery were amazing for the birth of our son. The cafeteria food is amazing! Had my first surgery ever at this location. I survived so I would say it went well.
Hello, I am very grateful that they are taking good care of my dad, only that I am in Mexico, and I only receive information by phone, I would like to see him even if it is by video call, how could I do !?
I am with Rush Copley for almost 8 years. They keep advancing their technologies over time. I love moving things electronically. My OBG is doctor Saj. I love her so mush. She is so knowledgeable delivered 3 of my kids. The only negative point is some time I have to wait more than 10 mins compared to...
Our family switched to Rush Copley after 30+ years with Dreyer. We left Dreyer after they merged with Advocate because their customer service was abominable.
Our family absolutely loves our Rush primary care doctor, Dr. Oana Patrascu. She is fantastic. Unfortunately, that's where Rush's "excellen...
Patients beware - My mothers necklace was stolen off her body while she was in the hospital! The hospital does nothing even though they have proof it was on her at admission - An xray was taken with the jewelry on her. BEWARE!!!! How can this happen. No one cares. How awful. taking advantage ...
I have been waiting on hold for 1 HOUR AND 42 MINUTES to have my call answered by billing department. UNREAL.
The nurse was extremely nice and so was the doctor. I had my right largest toe nail removed
Been here since 1pm watching people come and go getting into there rooms in a timely Mainer. I believe they may need more workers. It s hard trying to remain calm because your in pain watching people go before you when you ve been here 2 more hrs than the other folk. Recently heard on the news two y...
Never again!
Brought by ambulance twice in past 10 years to Emergency Room. 1st time I was admitted for 3 days for a kidney stone that required no surgery?
Just weeks ago the ER doctors agreed I needed 1-2 surgeries they called the on call surgeon but since it was Sunday, he didn't feel like comin...
Time and time again the emergency room is an absolute disaster. Every time I've gone there for myself, my wife, or my 1yo child the wait times are well over 3hrs. I just went there this evening due to my child having a 104 degree fever. We were called back to do a prescreen, where the temperature wa...
My nephew had nose surgery and they released him with a bloody nose. We then had to come back to the ER because it was bleeding so bad and we have been waiting over 2 hours in the ER and he cannot breath. I called the surgeons office as well to tell them about the excessive bleeding and he never ret...
Awful place. I went in there having a panic attack and symptoms of fatigue, heart palpitations and blurred vision and they did NOTHING. Intake nurse basically implied I shouldn't even be there and that the ER is only for people that are dying. They gave me no meds for my panic attack and refused to ...
Great help, great information, always quick to get you in.
When you walk into the Emergency room, they handle it as two departments. Express Care and Emergency.
You will be seen accordingly.
A lot of ppl come here so it may be packed at times because other hospitals in the area dont cut it.
Merc...
Working at Rush was the worst experience of my career. Evidence pointing to discriminatory acts and unprofessional conduct by management was ignored by HR. Doctors are allowed to behave horribly. Administration allows bad seeds to infect departments while good workers are bullied and alienated. Staf...
Went in for a allergic reaction to peanuts. Took the staff 20 minutes to get me to see a nurse. Then they sent me back out and I waited another 2 hours to get seen again TERRIBLE wait at this place. If it s not an emergency I would go to another hospital where their patients are their priority. Smh
I am currently waiting here for 4 hours I do not have insurance and I think this is why. This place was packed when I got here and there are no people left here but me. Horrible horrible service! If u do not have health insurance no point of even coming here. I hope I get seen in the next hour!!!!!
I don't even know where to begin. This is such an AMAZING hospital and I couldn't recommend a better one in the area. Over the last decade, we were in and out of this hospital for various reasons. We have gotten to know the doctors, nurses and staff...truly some of the most compassionate, understand...
I want to thank the nurses and DRs who have attended my husband in room A125 you guys were all extremely nice and helpful. Thank you all again
I am very grateful to them they operated on me and they did not ask me for a peso. They did the paperwork and the operation went well below its value since it does not cost me with medical insurance. Excellent service to the nurse Lili of Honduras very friendly speaks Spanish and English..
Absolutely impossible to make appt. Have your doctor set up the appt there and get insurance pre authorization number or you will spend hours on the phone bouncing from one useless hold line to another to get anything scheduled. They are not helpful people or kind.
Worst experience ever! Traumatic! Wish I would have never given birth here back in June. The nurses I had were terrible except maybe 3 at most. WHat kind of hospital allows staff to swear while preping the paitient for an emergency c-section! Absolutely disgusting! The anesthesiologist are a joke....
I delivered my daughter here they placed me in a wonderful room. I was going to be induced at 5 pm but didn't get in till 2am but it was worth the wait. Wonderful nurses and doctors they care about you and were by my side helping me the whole time. Its very clean here as well. Only bad thing i was o...
I will never go there again. The ER staff is rude and very slow.
My family doctor is great;
Labor, Delivery, Peds/NICU staff is great;
Radiology is great;
But...
The Emergency Room is not. Do
The Medical offices ate horrible. My sister called as a new patient. She was asked over 50 questions it was like the inquisition. She was then told by the person asking the questions that they would have to ask the Doctor if he will take her as a patient. The Doctor said no REALLY????. She aske...