Linda Sadler
Reviews 1
Excellent taxi company. I ve never had any issues ...
Excellent taxi company. I ve never had any issues when using them. Polite staff.
Macaulay Kelly
Reviews 1
Sad little drivers just spending past while I'm at...
Sad little drivers just spending past while I'm at a taxi rank waiting
NEETU KEJARIWAL
Reviews 1
Excellent service. Taxi came on time and the drive...
Excellent service. Taxi came on time and the driver was very polite and nice. We had requested to change the pick up time on return from a mid night party and he agreed to do so.
I will use this taxi again.
Simon Welsh
Reviews 1
dwayne is pheonix on viagra!!
michael dowds
Reviews 1
A taxis from asda Cramlington to dudley that would...
A taxis from asda Cramlington to dudley that would normally cost around 6.00 with another firm cost me 10.10 with phenoix. I will never use this company again absolute rip off!
Jacqui Maz
Reviews 1
Disgusting treatment..had a good experience up to ...
Disgusting treatment..had a good experience up to now, but never again..booked a taxi for 1755 as we had to make a restaurant before 1830..no taxi arrived by 1810. Called the operator who said it would be there shortly, no apology or time estimate. Then got told it would be 2 minutes. Rang again and...
Amanda Carlisle
Reviews 1
Never really had much of a problem some are nice s...
Never really had much of a problem some are nice some are not but today had a terrible experience the taxi drive seen me struggling never offered to help I asked when I got on if card was okay he said yes then got home and he gave me the card machine then he accident cancelled it so he started huffi...
Antony Davidson
Reviews 1
I was charging at a charge point in blyth and went...
I was charging at a charge point in blyth and went away to do some shopping, when I returned there was a black nissan leaf reg nj68kdx parked next to me. When I looked he had decided to stop my car and charge his, I didn't realise phoenix taxis owned public chargers. Yes the charger I used was the f...
Jamie Heptonstall
Reviews 1
Really friendly, helpful, prompt with great commun...
Really friendly, helpful, prompt with great communication, down to earth drivers, new, clean cars. Use them for business every week and can't fault them!
Liam Finnon
Reviews 1
Booked my taxi 12+ hours in advance and it was nea...
Booked my taxi 12+ hours in advance and it was nearly 20 minutes late. Missed my train. Ridiculous.
Joanne B
Reviews 1
Booked online it said 8mins. No show. I rang. The ...
Booked online it said 8mins. No show. I rang. The lady was not very polite and said there is no car in the area so I don't know how long.
Then she cancelled it without me asking too!
Jeff Bladen
Reviews 1
Absolutely disgraceful, said they had sent a taxi ...
Absolutely disgraceful, said they had sent a taxi when they had not. Checked my CCTV and low and behold no taxi had been. Staff most unhelpful and a nonchalant attitude.
Sean Walsh
Reviews 1
Staff I talked to where friendly and polite. Espec...
Staff I talked to where friendly and polite. Especially a bloke called Matt. Reliable service and efficient... what more do you want
Kevin Crook
Reviews 1
Booked well in advance that evening for 11.15pm. T...
Booked well in advance that evening for 11.15pm. Taxi no show, operator assured me it would be with us in around 2 mins (c. 11.30pm), called again, thought it should be with us around 11.45pm but couldn't check with driver as too busy!
Despite being more expensive, i've always used Phoenix as they ...
James Dodds
Reviews 1
Driver was a massive nonce
Jade Maddison
Reviews 1
Had 2 very bad experiences with Phoenix. Thought w...
Had 2 very bad experiences with Phoenix. Thought we would give them another go after the first occasion but after last night will not be using again. Absolutely appalling customer service. Not only did they get the times of our taxis wrong, we ended up being charged double what we were promised and ...
Stephen Lamb
Reviews 1
Really expensive, black cabs are cheaper
Dominique Milligan
Reviews 1
Worst company ever, was made to wait 50mins when t...
Worst company ever, was made to wait 50mins when they said they would be 15mins. Phoned up 4 times to be told it was round the corner, obviously just a lie. Absolutely ridiculous. Will not be booking through these again.
Jake Simms
Reviews 1
Got in the taxi Morpeth to bedlington, the driver ...
Got in the taxi Morpeth to bedlington, the driver took the longest route possible. Also midway through she started texting while driving. She also didn't even know where she was going and still charged us for the whole thing. Terrible service.
Stuart Devlin
Reviews 1
Very expensive. Don't trust the estimates on their...
Very expensive. Don't trust the estimates on their App and if you do use them phone up for a fixed price as some drivers seem to expect it's the customers responsibility to know the cheapest routes.
Jess Pearce
Reviews 1
I ve had two bad experiences with Phoenix Taxis th...
I ve had two bad experiences with Phoenix Taxis this week.
Firstly, despite marketing themselves as being open 24/7, 365 days a year I tried to book a taxi between 3:30am and 4am, and they said they weren t able to pick me up till after 7am. If there aren t any taxis available for over three ho...
Derek Stephenson
Reviews 1
Will they or wont they turn up? Totally unreliabl...
Will they or wont they turn up? Totally unreliable..
Suzanne Moody
Reviews 1
Immaculate cars. Friendly helpful drivers. Eco fri...
Immaculate cars. Friendly helpful drivers. Eco friendly. Large fleet of various vehicles
Kate Flynn
Reviews 1
Got a taxi last night from Cramlington to Northumb...
Got a taxi last night from Cramlington to Northumbria university then from civic centre to Cramlington, on both occasions taxi drivers were lovely, even with very hyper kids in back. On time and kept up to date with texts that taxi was on its way.
Will deffinetly be using this company for any futer...
Jack Thomas Davison
Reviews 1
Trash company. Lie about who they've accepted. Wai...
Trash company. Lie about who they've accepted. Waited for hours for this mess.
miss chick
Reviews 1
Reliable and set fares are great
Daniel Wright
Reviews 1
Driver 137 (mark) was a great driver. Knows his bu...
Driver 137 (mark) was a great driver. Knows his business especially around morpeth. Very friendly and reasonable prices as well.
Tool Box
Reviews 1
I got the 808 bus to otteburn,I had no phone batte...
I got the 808 bus to otteburn,I had no phone battery and I got off at the wrong spot. The driver who was out of service gave, me a lift when I was walking towards elsdon which was miles away.
The driver was really polite and professional.
Abigail Christie
Reviews 1
Horrible company. Rude staff who don't care about ...
Horrible company. Rude staff who don't care about customer service, a culture of lying to customers and a point blank refusal of manager contact. Stopped using years ago and recent experience means I won't be changing that anytime soon.
Andy Dennis
Reviews 1
No show - after booking a taxi to pick up myself a...
No show - after booking a taxi to pick up myself and three others, taxi simply didn't show up. When I called, they simply said they they don't go that far north. Well don't take the booking in the first place! You had my phone number and could have called to cancel, rather than just not showing up.
Lesley Treslove
Reviews 1
I have lived in cramlington for 10yrs and have alw...
I have lived in cramlington for 10yrs and have always used Phoenix. They have always been reliable friendly and help full to me and my family. After a family get together this easter weekend my daughter was returning home to Byker in Newcastle. Her driver asked her why was she using Phoenix as its a...
Ian Russell
Reviews 1
I have used Phoenix's 51 seat coach for the last 3...
I have used Phoenix's 51 seat coach for the last 3yrs to take my Association on its winter and summer day outings. I have always found the firm very accomodating in planning and costing the trip in order that it will be a success. The drivers are courteous and professional. I have no problem in reco...
Andrew Hay
Reviews 1
If only I could give zero.
If only I could give zero.
Pre-booked a taxi from Blyth to Gateshead. 20 minutes we waited for our taxi to turn up, despite the office saying the driver was just around the corner and "didn't know the area very well"
Turns out he does know the area very well, so the office lied entirely.
To...
Jamesmsabin1989
Reviews 1
Just catch the bus. Its quicker and easier. The ap...
Just catch the bus. Its quicker and easier. The app is an absolute shambles and the operators lie when you ask for an update.
Alan Wood
Reviews 1
Booked a 8 seater (said for 7 people) sent a 6 sea...
Booked a 8 seater (said for 7 people) sent a 6 seater 20 minutes late had to stand with my parents 70+ not in good health whilst waiting for another taxi to arrive after sending the other people home
David Carroll
Reviews 1
Tried to ring at 9am this morning. On hold in a "q...
Tried to ring at 9am this morning. On hold in a "queue" for 35 minutes before I gave up with no answer.
James Barratt
Reviews 1
Absolutely shocking service the mini bus was suppo...
Absolutely shocking service the mini bus was supposed to collect us from tynemouth at midnight and did not turn up till 1 am. After constant phone calls to the office kept being told only ten minutes this went on for 1 hour absolutely disgraceful service. I don't know how this company actually stays...
Lauren Paterson
Reviews 1
Booked a taxi from wide open to Cramlington but th...
Booked a taxi from wide open to Cramlington but the taxi turned up at ashington. Apparently they don t cover the area so I couldn t book another taxi and had to get another company to get home.
Donna Pugh
Reviews 1
Absolute disgusting service.pre booked a wheelchai...
Absolute disgusting service.pre booked a wheelchair accessible car for 7.30pm and return for 10.45pm.car arrived 7.40pm to take us to venue.for return i waited outside in the rain at 10.45pm with my disabled partner.recieved a txt to confirm taxi was on way..11.05pm i rang to ask where it was,to be ...
Forza223 Bowe
Reviews 1
Used to get home to school transport off Phoenix. ...
Used to get home to school transport off Phoenix. The driver was nearly always late and I was frequently late for school. Complained and nothing was done about it. So pleased they lost the contract
Lauren Bowes
Reviews 1
Booked through the app, turned up 15 minutes late!...
Booked through the app, turned up 15 minutes late! Missed an appointment. This is the second incident when I ve booked a taxi and i ve Struggled to make an appointment because they are never on time!
Susan Bigwood
Reviews 1
Would not recommend this taxis firm to my worst en...
Would not recommend this taxis firm to my worst enemy. The dispatchers need a lesson in how to operate the system. They left my disabled husband to stand out in the cold on one of the worst coldest days of the year. This is not the first time this has happened. Thank goodness they did not renew the ...
Dave Pearson
Reviews 1
Usually a good service reasonably priced. But ther...
Usually a good service reasonably priced. But there appears to have been an increase in prices, you are now more expensive than Newcastle airports own taxi service.
I use Phoenix taxis to get to the airport from home regularly for work.
May I ask why the huge increase in price? This puts y...
bouncy monkey
Reviews 1
Fabulous timing, route planing and professional dr...
Fabulous timing, route planing and professional drivers reasonable prices too!
Tom Jardine
Reviews 1
Phoned up for a taxi, the office staff had great d...
Phoned up for a taxi, the office staff had great difficultly getting my postcode into the system correctly. To be fair, the taxi arrived quickly considering it was not pre booked. The driver was quite miserable and didn't make hardly any conversation during the journey and went on a strange route, w...
Laurence Mulligan
Reviews 1
Disgusting service. I booked a 6 seater cab on th...
Disgusting service. I booked a 6 seater cab on the Morning of my Daughters Engagement party in Blyth for the return journey back to Ashington. The taxi did not turn up on time and after several calls to the cab office we were fobbed off with lies stating the cab was only 2 minutes away. One of...
Susan Smith
Reviews 1
Booked a wheelchair taxi to take my husband to cra...
Booked a wheelchair taxi to take my husband to cramlington. Driver was on time and nothing was too much trouble for him, we got to cramlington and had a wheelchair taxi booked for a return. Driver refused to take us saying our wheelchair wasn't safe, he was extremely rude and left us stranded in cra...
Naomi Joseph
Reviews 1
Used them on more than one occasion where the driv...
Used them on more than one occasion where the driver has not turned up or was late. Excuses are always there but never an apology. Don t trust them. Customer service is non existent.
PAUL LARNER
Reviews 1
Poor service late 3 times out of 4 times we use th...
Poor service late 3 times out of 4 times we use them and I mean late 30 mins or fogotten booking, No apology at all - not very sociable drivers (Grumpy !! if you dont want to do the job find another job).
Miss Ellie
Reviews 1
Late, leaving a 16year old waiting for 30mins for ...
Late, leaving a 16year old waiting for 30mins for her taxi home. Obviously I ensured she was safe, but they didnt.
Never agin!!
Heather Wollers
Reviews 1
Drivers were very polite and friendly also helpful
M A Haider
Reviews 1
Very good service, they look after the driver as w...
Very good service, they look after the driver as well as customer. Good work
Natalie Jarvis
Reviews 1
Office were very helpful when booking, driver was ...
Office were very helpful when booking, driver was very friendly and on time for both journeys
Chris Richards
Reviews 1
Couldn't organise a p**s up in a brewery. Ordered ...
Couldn't organise a p**s up in a brewery. Ordered a taxi from near Morpeth to Morpeth station two hours in advance (mid afternoon so not like it was the first or last train) leaving plenty of time to get there. They left it until 5 minutes before the time I'd ordered it for to dispatch the taxi, all...
Gordon Chalmers
Reviews 1
Booked taxl for 22.30 shows up at 22.45 complained...
Booked taxl for 22.30 shows up at 22.45 complained to driver said do you want the taxi or not !!
Malcolm Scott
Reviews 1
Only used them a couple of times there on time and...
Only used them a couple of times there on time and no hassles.
Simon Blench
Reviews 1
Great service, friendly staff and great cars.
UK Transport NE And Beyond
Reviews 1
Driver was friendly. Expert Service. Vehicles are ...
Driver was friendly. Expert Service. Vehicles are modern. Got an upgrade from a car which I booked to a 8 seater minivan. I would recommend it.
Clare Lewis
Reviews 1
Used this company for 2 different Christmas partie...
Used this company for 2 different Christmas parties. 1 gave the excuse of the bus breaking down making us over an hour late. The most recent was going to our venue but said he was unable to take the bus any further (wagons etc had used previously). Everyone had to walk over a mile each way in the da...
Claire Cummings
Reviews 1
Excellent service, would definitely book again.
Colin Tanney
Reviews 1
Not sure what went wrong here.
Not sure what went wrong here.
Got the automated service which said the taxi would be there "shortly".
Phoned back and was told that it would be 45 minutes.
Maybe the automated service needs improvement. Had I not phoned back I would have missed my train.
JAmesmck8
Reviews 1
Great value for trip back after Christmas party.
Great value for trip back after Christmas party.
Arrived promptly with text reminder, driver friendly and professional and car very nice. Will definitely be using again!
Michael Gilmore
Reviews 1
I AM DISABLED AND IN A WHEELCHAIR I FOND THE STAFF...
I AM DISABLED AND IN A WHEELCHAIR I FOND THE STAFF VERY HELPFUL AND VERY NICE . THEY SUPPLY GOOD WHEELCHAIR TAXIS WHEN YOU CAN GET ONE
Lauren P
Reviews 1
I am unimpressed with your reliability. I booked a...
I am unimpressed with your reliability. I booked a taxi through your website this afternoon. when it was due no one showed up. So I had to call a more reliable firm and it took me an hour to get home instead of a few minutes.
Dave Mitchison
Reviews 1
Booked a taxi to pick my daughter up at 8.30 at ni...
Booked a taxi to pick my daughter up at 8.30 at night. Was told at 8.35 that the taxi was 2 mins away. 17 mins later still no taxi. Rang up and given more excuses. NEVER using this bunch of cowboys again.
John Cairns
Reviews 1
Great coach,Andy the driver was excellent ,very he...
Great coach,Andy the driver was excellent ,very helpful to older people ,would recommend company to anyone
Deborah Stewart
Reviews 1
just came back from asda.. driver didnt help me at...
just came back from asda.. driver didnt help me at all with my bags into taxi and had to ask if i needed help to door with them only because he heard me on phone to partner about having a baby scan tomorrow... soo not like the regular service i have received from pheonix.. will think again about usi...
Maria Jaques
Reviews 1
This is the third time ive either been completely ...
This is the third time ive either been completely let down by this taxi company and one of those times was my dsughters wedding when on five days prior the wedding i booked an 8 seater but when it didnt turn up i was told " errr wey its at Bedlington you'll hadda just wait til its free". When u aske...
Charlie Louise
Reviews 1
Had to give it 1 star as can't give it less. Would...
Had to give it 1 star as can't give it less. Would never ever use this company again, the management is so unprofessional, attitude is absolutely disgusting, the way they treat people is unacceptable. Shouldn't even still be going AVOID AT ALL COSTS!
Ivan Allan
Reviews 1
More
Philip Jackson
Reviews 1
Thanks Phoenix Taxis for the superb service today!...
Thanks Phoenix Taxis for the superb service today! We pre-booked a trip from Blyth to Eshott Hall and the whole experience was perfect from start to finish. Our driver was Steve in car 1124 - plate ending DJY and we were very impressed. Perfect timing and useful text alerts - Steve was also very pro...
Paul Simmons
Reviews 1
An hour late at 2am, left out side freezing cold, ...
An hour late at 2am, left out side freezing cold, charged full price for the privilege. Unreliable taxi companies are the worst.
Alun Carter
Reviews 1
Just another taxi firm who offers an app and then ...
Just another taxi firm who offers an app and then doesn't allow online bookings when they're busy. Waste of time.
Gallowgate Flags
Reviews 1
Great company - best in the North East. Loads of e...
Great company - best in the North East. Loads of easy ways to book and always on time. Cracking fleet of cars too - love the EV's and hybrids - class act.
Tom Conroy
Reviews 1
Regular user, quiet often not on time, have to req...
Regular user, quiet often not on time, have to request a low vehicle every time as Im disabled why?
mark hankins
Reviews 1
Booked 2 x 25 seater executive coaches for our wed...
Booked 2 x 25 seater executive coaches for our wedding (months ahead). 1 x 35 seat and a mini bus turned up. Got lost on the way to the venue, tried to turn around in a farm and pulled a wall down in the process. Didn't fit into the venue when it arrived and ended up dropping the passengers at the e...
Ian Bell
Reviews 1
Shocking service ! Taxi booked in advance for peak...
Shocking service ! Taxi booked in advance for peak time - didn't turn up They said the deposit was not paid!
Firstly - you did not ask
Secondly - who pays a deposit?
Very very poor
Carrie Bower
Reviews 1
In the past 2 weeks.... me and my autistic son hav...
In the past 2 weeks.... me and my autistic son have used this service and got the same taxi driver. I believe he is from Turkey and he is such a delight to talk to. My son just told me his best part of today was the taxi drive home. I forgot to ask for his name and i hope this gets back to him. He's...
Scottytee
Reviews 1
Never usually one to complain about anything but 4...
Never usually one to complain about anything but 40 minutes late :/
jordan Lowes
Reviews 1
Booked the taxi on the app which was late so I ran...
Booked the taxi on the app which was late so I rang the office, Vicki said it would be 5 minutes and at to this time it was already 10 minutes late, 20 minutes later I rang again, Vicki said it was on it s way and claimed I had changed location which I hadn t and I have pictures to prove this, she a...
Michelle Clark
Reviews 1
Shocking service. First sent a taxi for 4 when we ...
Shocking service. First sent a taxi for 4 when we had booked a taxi for 6! Then needed to
call 5 times to find out where our taxi was? The control staff continually lied stating the taxi was near by.Even said taxi had been but no one there!!!While we stood in the rain.
Hyp3_upp101 _
Reviews 1
Cheeky phone staff after ringing when taxi was 30 ...
Cheeky phone staff after ringing when taxi was 30 mins late never use them ever again
Ian Fenn
Reviews 1
Good drivers, but incredibly poor management.
Good drivers, but incredibly poor management.
As I had no cash, I had no choice but to send the driver on his way. Sadly I doubt Phoenix will pay him.