Jess Pearce

Review of Phoenix Taxis

I ve had two bad experiences with Phoenix Taxis th...

I ve had two bad experiences with Phoenix Taxis this week.

Firstly, despite marketing themselves as being open 24/7, 365 days a year I tried to book a taxi between 3:30am and 4am, and they said they weren t able to pick me up till after 7am. If there aren t any taxis available for over three hours, it is misleading to market the company with the statements like, Our office is always open and we always offer taxis for immediate dispatch .

Secondly, I booked a taxi a few days later, to attend a doctors appointment. I booked it about an hour in advance of when I required the driver to pick me up. The taxi turned up over fifteen minutes late. Despite making sure when booking there was actually over double the journey time between when the taxi was to arrive, and when my appointment started, due to their delay in arriving, I was late to my doctors appointment.

I will not be using Phoenix Taxis again.