Absolute disgusting service.pre booked a wheelchai...

Absolute disgusting service.pre booked a wheelchair accessible car for 7.30pm and return for 10.45pm.car arrived 7.40pm to take us to venue.for return i waited outside in the rain at 10.45pm with my disabled partner.recieved a txt to confirm taxi was on way..11.05pm i rang to ask where it was,to be told it wasnt coming...it was now horrendous rain!!! Desk clerk said only wheelchair car was at Newcastle and i could wait till it got back to Blyth...approx 30 mins...at this point the venue was closing,the rain was bouncing off the ground and my disabled partner was soaked through!!! I put my coat over him and walked home!!! The office was aware that a wheelchair booking was in place for 10.45 but basically left us to walk home in the rain...absolute disgrace to treat disabled ppl like this...