Absolutely shocking service the mini bus was suppo...

Absolutely shocking service the mini bus was supposed to collect us from tynemouth at midnight and did not turn up till 1 am. After constant phone calls to the office kept being told only ten minutes this went on for 1 hour absolutely disgraceful service. I don't know how this company actually stays in business treating the customers this way. I will never book a Phoenix taxi or mini bus again. Totally appalled at this service.