Disgusting treatment..had a good experience up to ...

Disgusting treatment..had a good experience up to now, but never again..booked a taxi for 1755 as we had to make a restaurant before 1830..no taxi arrived by 1810. Called the operator who said it would be there shortly, no apology or time estimate. Then got told it would be 2 minutes. Rang again and was told it would be 1 minute. Told the operator it ruined our night and we'd had no apology. Still no apology and got told she wouldn't worry if I said anything on Facebook. Taxi arrived 25 minutes late, still no apology and the driver didn't say anything to us, not even an acknowledgement. Driver then slowed down to the point where he was below the speed limit for the entire journey, not even on it. We will never use this company again and we're considering awarding it our daily work contract. Despite the disgraceful experience, we didn't actually let it ruin our night and had a nice evening.