Mouse Calls, LTD

I was torn between a 5 and a 4. The computer problem I had was solved so that rated a five. The bench time to fix the problem took a little longer than I anticipated. The experience was not a 5. Because I know some problems just take a little longer to diagnose and repair, I wish I could give the 1/2 to make a 4 1/2. Never-the-less, my overall experience was educational, informative, polite, and professional. Thumbs up!

I called Mousecalls to learn more about Windows 10 version 1903 - I had been on 1804 (I think) a 2018 version & I had googled 1903 and seen 2 or more pages of recent issues where Windows customers had had problems with 1903 such as BSOD black screen of death, monitor issues like all one color or monitor turned chronically off, etc, it was NOT pretty.
so I was hesitant to update to 1903 at this time, but as the Mousecalls rep said to me, the only alternative to upgrading to 1903 was to let my Windows go unsupported and in his words "become a malware magnet" which would be not acceptable.

He told me he had updated a month or 2 ago with no problems, so I made the determination to go ahead and update. It took about 1 or 2 hours and the only change I have noticed is I now have to provide a PIN # I established to access my PC. Probably a good idea- So far I have not had any trouble but it has only been 2 days now. I definitely benefitted from this advice,

Cheryl and Adam are great to work with. Clear and professional.

Jim spent an hour with me repairing the latest windows debacle. Very patient and knowledgeable.

Our laptop shut down and wouldn't power up even with the adapter. The people at Mouse Calls were quick to respond and so nice! They used language I could understand. I would highly recommend them to anyone needing IT support!

I was very disappointed with this company. We chose them because they were close. However they did offer to pick up our machine which was a nice offer. After dropping our computer off they said they would work on it the next day and would get back to me. Several days later, I had not heard anything. I made a call in the morning to ask about it. They couldn't give me any answer. A few more days later, I once again called to ask about it. And again, couldn't give me answer. I recieved an email saying the machine was ready more than a week later. I went back to pick it up. They took my money and said it was fixed. When hooked up, nothing had changed. We called them back to seek further resolution. Unfortunately, the only offer they made was to take more of my money. So $100 down, a weeks worth of lost business, and still have a nonfunctional computer. Disappointing.

Appreciate their promptness, checking with me from time to time to be sure everything is running smoothly!

Mousecalls routinely delivers high-quality service with care and understanding!

Excellent Service! It is wonderful to receive exactly the help needed. No more pop-up advertisements! Mouse Calls has uniquely designed my computer so I can accomplish my particular tasks.

I heard of MouseCalls late on a Friday and needed help ASAP. I called and I had to leave a message. Even though I was told someone would call me back before end of day, I wasn't hopeful. However, someone did call me and was very helpful. I will definitely use MouseCalls again.

I am so glad that I've called up MouseCalls to help me and my family with our technology needs these past couple years. We've developed a great relationship and they sincerely put their customers first. Most recently, they helped us to get a WiFi signal from our house to a detached garage/apartment. They made this experience incredibly easy, were very efficient, and their pricing was more than fair. Not to mention, they let me know in advance that if their first solution didn't work out, they'd cover any costs on their own. I felt very reassured by that, but that is the typical mode for them. They're wonderful to work with and value their clients highly. Their solution did work out the first time and, frankly, I enjoyed getting to know Clifton and talk to him during and after the install. Great group of people to work with and I'll definitely call upon them next time I need help with something.

Just went through the initial setup of the MouseCalls monitoring system. Their technician took care of everything, solved all the issues that arose from using my preexisting software. A breeze.

MouseCalls to the rescue, as always. They are very prompt in their response time and had me up and running in no time when my eeros wifi system needed to be reconfigured.

I fried a laptop keyboard with a bleach wiped and asked MouseCalls if they could get me a replacement. It has been a long time since I've had such a great customer service experience. They were extremely helpful and friendly. They also we're not pushy at all when I declined for them to install it. And if their customer service wasn't enough, their customer portal is incredibly slick and easy to usetuse. These folks really have got computerIcomputer/tech help figured outhout. I've been so impressedtimpressed with themsthem that I've also had them securelyrsecurely some old equipment, scheduled an evaluation of my home wifi WiFi network, and may check to see if they can pull photos off an old iPhone.

MouseCalls is the best. They have taken care of my computer needs for several years, everything from ordering and installing computers to fixing my WiFi, and answering my questions. Always prompt response and excellent care.

I appreciated the fast and courtous response and commitment to figure out the problem and get it resolved. Much appreciated!

Excellent service. 45 minutes and my computer was up and running.

I spoke and e-mailed with the folks at MouseCalls several time about developing a website for my small church. They were always very polite and helpful. In the end we decided to put the project on hold for a while. All in all, a very positive experience

Great company, as a grad student who s life is on his laptop I got great service which was also quick. I d trust them with any job.

My recent experience with Mousecalls was very positive and I would highly recommend them to anyone needing capable and courteous computer support. I decided to replace my older computer and mechanical hard drive with a newer refurbished computer and solid-state drive from Mousecalls. They transferred all my files over to the new computer and then came out and set me up in under 30 minutes. Clifton definitely knows what he's doing!

My laptop is working properly now! I had an issue with the mouse pad that was resolved; and an update had been interrupted, and I couldn t login. Also, I had a small problem that was taken care of over the phone. For your computer repair need, I recommend MouseCalls.

I have had several sessions with Izzie from California and she is an amazing help and resource person. Each session she has helped me so very much. Izzy communicates well, is very pleasant and professional and really knows the computer! Thanks MouseCalls!

Disappointed doesn't even to begin how I feel about this place. My Macbook Pro would no longer boot up so I looked for repair places in my area. After getting a bad attitude from a guy and one location, I decided to give MouseCalls a chance based off the reviews I read. I go to them and tell them the issue and they said they could test it out and see why it is failing to boot. After about a week or so, I'm told that they couldn't read the hard drive and that was the issue. I was told that if I needed the data recovered, they could send it to a partner of theirs and it would cost me $600-$1200 to get. I ask if replacing the hard drive would fix it and they told me that replacing the hard drive would fix it. So I go buy a new hard drive, reformat it and install it with a new copy of OSX that is compatible with the computer. It still wouldn't boot up. I call them and tell them hard drive was replaced and that it still won't boot. I also bought an external enclosure for $10 so I could see if the original hard drive was actually bad. Guess what, I was able to read the drive and drag and drop any of my files onto my desktop. So for $10 I was able to recover all my data but they wanted to send it off for $600-$1200. What a joke. I paid $80 to have them misdiagnose the issue. I will give them credit and say they offered to take another look at it again for free since they misdiagnosed it. Since I was told it would be free and that it would be moved to the top of their to do list I decided to give them another chance. I had to consistently reach out to them to get updates on what is going on due to them not letting me know what is happening. This was on going for about two weeks. They finally messaged me saying they couldn't figure out what was wrong with it and they would have to send it off to another person but they were not sure how much that would cost and suggested that I just get a new computer and that they could get a quote for a new one from them. I wasted $80 and close to a month of time with these people to get no answers. Thanks for nothing MouseCalls. I'll never use your services again.

UPDATE:
After speaking with Alan about my experience, he expressed his deepest apologies and DID make a great attempt to make things right. I do appreciate Alan and Cheryl for wanting to come up with a solution for the experience I had and following through with it.

Timely, professional service that solved my problem on the first effort.

Mousecalls did a great job helping me this time as they have done in the past. They are very patient and effective.

Mousecalls advised me on increasing my home internet speed. Their assistance and advice has been extremely valuable.

Mousecalls is my go-to for any computer issues. Their 24/7 monitoring service gives me peace of mind when I'm online. And when I occasionally need a tech call they are always on time, courteous, and use words I can understand. A five-star business all the way!

I depend on MouseCalls for protection on my personal computer. When I have a question I receive a response within minutes. They can solve my problems with a remote session no matter where I happen to be. Whether through emails or phone their technicians and service personnel have always been able to take care of any issues I have.

Whether working one on one or with Mousecalls working remotely on my system, the results are always more than satisfactory.

Very responsive and professional. Great communication as well.

After an initial missed call, the owner bent over backwards to make sure we were taken care of and offered additional services to make up for what was missed. We would highly recommend MouseCalls and plan to use them in the future for all our computer needs.

They are by far the best tech company I have used. I renewed again my VIP membership which continues to very cost effective due to the monitoring of my custom PC they built for me a couple of years ago, and issues and challenges I have called them about.The staff continues to be extremely knowledgeable, patient and very personable. When there have been various computer virus and other potential attacks, they send out warnings. Thank you Clifton, one of there staff, who recently did some computer maintenance and help me organize files. He also answered some additional questions on following days at my convenience. What a great group of people!

My initial computer issue was resolved so thoroughly and professionally I bought one of their ongoing programs, trusting them with my future computer health and my precious data. Yes, I highly recommend MouseCalls (what a great name, too!)

MouseCalls gave me the security and confidence to turn my computer over to them for a mucn-needed upgrade. It was the kind of confidence I don't have with the other big-name computer repair companies provided through my place of purchase. They were so personable and I never even had to get in my car. They came and picked up my computer and then delivered it when the work was completed, hence their awesome name MouseCalls!

When it's time to replace my computer, I plan to use them because they will not only make recommendations that are more knowledgeable based on my needs than a sales person at a big box store, they will also help with the transition from an old computer to a new one. Having previously had to go through that process alone during my last computer purchase, I can tell you want a pain and headache that is to try to do on your own. Now that I've discovered MouseCalls I won't have to do that again.

And the upgrade they did for me in this first experience with them is awesome. My 3-year-old computer is running better than it did the day I bought it!

A word of advice, MouseCalls responds quicker to emails than to phone calls, so when communicating with them use email (even if you're more of a phone person).

the people.were really nice and knowledgeable and went out of thier way to make sure I got my computer back quickly .

We've worked with MouseCalls for over a decade. Do I need to say more. These guys are great. Always responsive. Always effective.

I have been working with MouseCalls for long over a decade! They are first class! The company is innovative, professional and qualified to get the job done! You will not be disappointed!

We were struggling with identity theft and our credit scores were all over the place for no apparent reason. Because of YOU and your service, my husband and I will be able to buy a home sooner than later because now we can keep an eye on everything. We no longer worry about our personal cyber security and we now have the ability to view all 3 credit scores.. We really couldn't ask for more
Thank you!

Very pleased with knowledge and courtesy of management and in the explanation of repairs done.

Excited and oh so happy! The work Mousecalls Technology Solutions did was nothing short of excellent. The product is fantastic. Mr. Reeves and staff came in, set up, and walked me through every step. They answered every question without hesitation. These folks KNOW what they're doing.

Only because they did not respond to my need for printer prob. Said dispatch will contact me. Never did !!

Team was very helpful in selecting a new computer and options and troubleshooting issues once I got it home.

Courteous, knowledgeable & stick with me till issues resolved and my questions were answered. Mousecalls is up there with AAA for protecting parts of my real life in a non-invasive & economical way.

The best around for your computer technical needs. They've been doing it here in Nashville over 20 years!!! You're not just a number there, your a friend.

I have trusted Mouse Calls with my home, business computers and other technical needs for over 20 years. They have always been prompt and efficient. They are a company I trust on large jobs or small. Allen, Cheryl and their entire team are first rate!

Outstanding service and response time for many years.

I feel as though they went above and beyond for us. We had a problem that showed up after the repair. They did their best to resolve this and also met me during non office hours so we could pick up the computer before my son took off for college. Found them to be professional, thorough and at a reasonable cost. A special thanks to Cheryl (Sheryl) for coming in on a non work day.

MouseCalls was Top Notch from start to finish. I could not be happier.

My experience with MouseCalls Technology started in 1998 when I was one of their first customers. I have been a customer ever since and MouseCalls has never let me down. They know computers and their tech staff are highly trained and dedicated to solving any problem put before them and to not only solve that problem, but solve it in a timely manner. I wholeheartedly recommend MouseCalls to anyone needing IT service, business and individual alike. You won't be disappointed.

Hello, Izzy always knows ways to help me with any concerns I have regarding my computer. She found some junk that was slowing the computer down. She fixed it!

I just love when Izzy is assigned to fix my computer remotely! She is brilliant!

Clifton recovered an important email lost in the depths of my defunct Outlook. He
did it on schedule, quickly, and nicely. Furthermore, he didn't call me a dunce.

Excellent service provided by professionals who know their business.

MouseCalls responded quickly to my call, addressed my problem and solved it within minutes. I love their remote ability to look directly into my computer and tell what is going on. I get the same friendly, responsive service every time. I highly recommend MouseCalls for all your technological solutions.

My whole working career when something went wrong, I called IT and they fixed it. Mouse calls is like having my own IT support.

A MouseCalls representative worked with me for an extended period of time restoring my email accounts that were not performibg accurately. She was knowledgeable, persistent, patient and kind.

Mousecalls has been our service provider since the mid 90's which is a testament to Alan and his team's commitment to taking care of the client be it be business or home computer. Mousecalls has always responded to our needs with professionalism and courtesy and have gone the extra mile in satisfying those needs. You can trust them. You don't do business with someone for 20 plus years without having the confidence you'll be taken care of.

Always prompt, knowledgeable, and patient. The VIP program is wonderful.