Just had the WORST experience ever with your hotel in Albany, OR. The room was filthy, the bathroom door had a hole busted through it, broken towel rack, no tp holder and boogers on the wall. You can't make this stuff up. Also Amanda at the front desk was rude and didn't seem to know what was going ...
Cancelled our reservation at the last minute, even after i called to confirm!
Reservation made in january 2019, yet still overbooked the day we arrived. Corporate Customer Care is horrible. Staff is obviously in the wromg profression.
My daughter and I stayed September 26, 2015 at #0921 in San Antonio. The service was good. However, upon the return visit we stood waiting at the bus doors for the shuttle to leave at 4:45 am October 1, 2015. The sign in the lobby said the shuttle began running at 4:15 am and ran every half hour. Th...
I reserved a hotel room for one night stay at Laquinta Inn Bruce B Downs Tampa Florida. This clerk who was on duty the morning of was upset at her staff because her staff had told me I can check in Laquinta Inn anytime after 7 am. The clerk was very upset she started saying that her clerks should ...
The staff is uninformed of policies that LA Quinta Inn represents..... Lack of training perhaps on good customer service skills, and communication because lack of knowledge to properly address issue....... I had a very embarrassing moment due to the left hand didn't know what the right hand was doi...
LaQuinta is ripping people off!!! Stayed here in Durham, NC for a birthday party, which was told to the front desk clerk upon arrive. They ask you to pay a $75 damage fee without even intending on paying you back. Online during booking, the website doesn't say anything about this surcharge. Had I kn...
Reserved on-line for Sat-Sunday. Noticed it only reserved for one vs. two nights. When I called Savannah location to ensure that I could stay in the same room for both days, they informed me that they did not see a Saturday reservation. They said that even though I had changed the original defaul...
I kindly asked for a 1pm checkout during breakfast hours at the brand new The Colony, TX location. The man could only communicate marginally; and, then he had the gaul to tell me no one could help me until 8am(?).
I called corporate- They won't even accommodate leaving a voice message until 8am, ev...
This hotel is dirty I use to work there they have bed bugs and the housekeepers barely do their job by keeping it cleaned and the management is horrible they have employees that are on drugs such as meth ect. Very poor and unfair business. Did I mention they found out Prostitution was going on in th...
It was so many things wrong at the LaQuinta Inn in Salisbury, MD that it is shameful. What I would say is that the place is being held together with minimal staffing and outdated and nonfunctional furniture, appliances and mentality. The manager instantly took the side of her staff ans Credit me b...
I have to say that we were driving back from Florida to Minnesota recently. We were forced to stay overnight in Chattanooga Tennessee because of Bad weather in the Smokie Mountains. It was getting late and we are a Family of 5 and our Golden Retriever. We needed to make a decision on where to stay q...
******Warning! Theft! I stayed at the La Quinta in Austin, Texas off 300 E. 11th street and while I was away at a concert with my daughter, between 3 p.m. and 11 p.m., housekeeping came in my room and stole all my cash out of my wallet. 440 dollars. They replaced one trash bag, replenished 2 towels...
Sorry to say that after several years of regular stays at various locations it would appear that La Quinta has become more "pet" friendly than "guest" friendly.
As we are discussing booking for our next trade show, we were reminded about a recent experience at one of your hotels when the front desk...
This is about the location in Goodlettsville, Tennessee. The staff was rude, they lie, they cheated my family out of a night's stay with me showing them the receipt for costs paid. The general manager is flaming, the air didn't work, the phone in the room didn't work, the pool wasn't open, the noise...
My cat and I stayed in the La Quinta Inn in Deerfield Beach, Florida (100 SW 12th Ave) for 5 days. The staff was very attentive to my needs, the room was clean, and best of all - no bed bug reports in the BedBug Registry. The other La Quinta on Hillsboro Blvd, Deerfield Beach has a history of bed ...
We stayed at the Boerne, TX La Quinta. I kept waking up in the middle of the night coughing, all full of congestion, it was awful. The next AM I heard a dog barking in the room next door. Well #1 on my list of allergies is DOGS! If I had known they were pet friendly I would not have stayed ther...
Fraud & Terrible Management
My husband had an extended stay here in Canton, OH. His card was not working to extend his stay for a couple more days so I called and tried to see if one of my cards would work to get him through for a couple of days and it wouldn't it was declined. So I booked a stay...
The property at Lynhurst and southern are not professional. They refuse to change dirty blankets cause they don't want to do all the laundry. Manager is never available. When he is he is rude.
I've been tying to resolve my issues with rooms that we booked in Mesa AZ. They have confirmations mixed with other guests. They have rooms that we have confirmation numbers not being found. Spoke with someone by the name of Brandy who has been trying to be helpful but end result just want us to boo...
laquinta has always been great until I met marina in manchester nh. there was a problem with her system and was aggressive and mean since the second I walked through the door the treatment I received is disgusting and can not believe laquinta or anyone in the service industry would hire MARINA
My husband & I have stayed at the same LaQuinta at 2725 International Speedway, Daytona Beach, FL. for many, many years. Unfortunately, I've watched it go downhill badly over the years. This past weekend of the Daytona 500, we spent 5 nights at this facility once again. This time was by far the w...
Within a few hours of check in, our toilet started leaking water all over the floor of the bathroom. We were immediately moved to a new room, but, Chad The "assistant manager for the night" seemed to be annoyed that we complained and wanted to be accommodated for our inconvenience. He has a te...
I keep getting emails from the manager of the one in Denver, Colorado...thanking me for staying there, and, calling me Robert. I never stayed there and certainly my name is not Robert. I get emails from their coporate office also calling me Robert. I let them know a few times about this weirdness......
How can u charge me for smoking in a room when I never smoked in the room??? My husband tools his own ciggs. So u found tobacco in the trash. No butts ashes (roaches)since u claim we were smoking weed! And no smell of smoke!,so how an I charged????
I was very disappointed with my stay at LaQuinta in Mansfield- Breckenridge Rd. The pictures on the website are very misleading and the location is not clean. I was very uncomfortable staying there after checking in to my room and the lamp caught on fire and sparked flames. The fire alarm went of...
la quinta in lumberton rt 69. Came in after evacuation, staff has been very professional and courteous. bending over backwards to help those in need. going above and beyond what is required of employees, even under theses stressful conditions. from the management to the service staff, all deserve ...
Incredible rudeness by a woman at the call center who said her name was Janet. I was providing her information she requested because I needed an answer to my question about my stay at a La Quinta. She demanded more information than was necessary and insisted that I provide her with my phone number....
Dear LQ Management,
We recently had a unexpected 4 day stay at your La Quinta Inn at 229 W. loop 121 in Belton Tx.. First of all we want to Thank you for being Pet Friendly. We are empty nesters,and our dog is our life now, and goes every where we go.We were welcomed so graciously at this establish...
I want to start this out with saying I have stayed in 100's of LaQuinta's before and have always enjoyed my stay. However, my experience with dealing with staff and corporate is my main complaint. I reserved a weekend stay for the weekend of January 14th 2017. She asked for my card info, I specifica...
Paid cash, they charge my credit for the room also. What's on second floor the People above me, had a kid that ran around and jumped up and down the floor asked the front desk to have them stop it, took 4 times before the kid stopped. Then the parents stopped around called the front desk again... th...
I wanted to thank Debra Trujillo for her service. The morning after my stay at the Trinidad, Colorado La Quinta I asked for something at the
breakfast bar that I did not see. She was so polite and sweet and said
she would look in the back to see if it was stocked. Later she came back
and told ...
my service was not good at all the staff was so rude. for the money we paid i would have expected better. the food was awful
Made a reservation for my wife then tried to confirm it with a credit card authorization form. They filled out the wrong guest name twice so I cancelled the reservation. They told me they could not cancel it even though they never made it correctly and that I would still be charged. 30 minutes later...
At the La Quinta on Beltway 8 and West Rd. It's supposed to be an open wifi but they lie. They won't give me the password even though we paid for the meeting room. The girl working the front desk, Jennifer, refused to give me corporate phone number and said giving me the wifi password would go again...
La Quinta corporate headquarters located here in Irving. Great place to work. Be sure to check out the Magnificent makeovers a variety of sites Across the Nation are getting and the new structures are absolutely beautiful!
I have stayed in several La Quinta hotels and everything has always been good. I am staying in Orlando for the first time in this location and the experience was horrible dirty room really seems that they don't clean dust everywhere, roaches and bedbugs. With a horrid musty smell the air dripped wat...
Not even -one star is to say how bad my experience has been once I checked in. They over charged my debit card. Didn't give me the points in owed. Nothing on my bill adds up at all. This is fraud and theft. Staff completely unhelpful with no real answers and gives you the run around. I've spent HOUR...
Staying in Memphis airport la quinta and it is horrible! Next to construction and the staff is very unhelpful...
Staff does not know when management comes in or what to do!!!
Awful is the only word that I can give this Motel, and yes I said Motel. I booked a three suite room, which online is described as 2 bedrooms and a seperate living room. That was certainly not the case at all. This place is dirty, sheets dirty, dresser drawers broken and the room smells really ...
I stayed at Joplin Missouri hotel.Not Clean. And a dog kennel. They need to change the pet policy. I would not pay to stay in a place as such.They should have special rooms for guess with pets.Mold around the bath tub.Tubs need to be replaced or resurface.
The Savannah location off of I 95 is run down, filthy and a very poor example of La Quinta Inn. I believe that this location is a corporate location and should be the standard that other locations should follow? You got to be kidding . As you can see my husband and I have been to numerous La Quinta ...
Laquinta N Myrtle beach kings highway..issue with my 3 very small dogs..I passed a Doberman a pitbull mix in the hall..all exceding weight restrictions..the manager of the hotel informed me one of my dogs had to have its own room!!! So yes I had no choice since we were 2 hrs away and we live in Ohio...
Woke up with ants on me. Front desk offered to move me two doors down for next night stay with a $10 discount. Are they kidding. . Called corperate offices and they weren't interested in helping filing complaint. Manager at motel never available. WOULD NOT EVER STAY LAQUINTA SHAWNEE OKLA FOR ...
Laquinta Inn, Norfolk Airport
Company is ripping people off for additional charges. We were charged for smoking and the person traveling with me did so outside. Corporate and franchise has refused to provide video evidence of my partner going outside.
We travel often, and always book a non-smo...
Nashville Airport La Quinta refused to show me a room today. It was nearly 4 pm and her excuse was that housekeeping was behind and there wasn't any clean rooms that I could look at. I was going to rent a room for 9 weeks. Welp, guess I'll go somewhere else.
First night we arrived for our reserved room in Clearwater (near the small airport), reserved weeks in advance. Manager spent 2 full hours on the phone at the front desk before she would provide us with our room. Second night we waited at the front desk for 15 minutes, as we needed a few cups and to...
My wife checked into the San Antonio location on 6/5 in room 202. The man at the Front desk, I think his name was Jeremiah? probably got this wrong. He told my wife our card would not be charged since the room was booked in our daughters name. Our daughter checked in on 6/6. She and her fiance' were...
Stayed at the La Quinta in rockwall texas, The GM marisela is amazing and the staff there are wonderful. Had to stay for a night cause my car broke down and they had no problem getting me a room ASAP. Great price for a great room.
Stayed one night at Chattanooga Tennessee location in February. Was charged for a room this past Saturday. I live in Ohio. They have "No records" of this transaction.
Phone number is always busy and they charge you for smoking even though you didn't based on hearsay without any evidence. Unprofessional
Well I am not sure the actual quality of the hotel in Bellingham wa. The no calls from anyone after asking for them and being promised with them speak volumes.
I made a reservation about a month before my stay. I was to check in on Friday night. It was going to be a late check in (11:00pm ish). I...
I have not call corporate but they will be hereing from me about my stay at the La Quinta in Houston Texas 6790 Southwest freeway I've been here almost a week and someone broke into my truck and stole my Gun at 10 or 10:30 on a Thursday night I didn't find out until Friday morning they said they did...
Worst hotel I have stayed in and I live out of hotels 10 months a year for work mold in shower soap scum all over the contenetal breakfast food didn't last until 8 am... I have stayed in better hotels for less money don't stay here
No managers available to fix issues, promised returned call 3 times. None happened, I will stop using this hotel.
La Quinta Ft Lauderdale Cruise Port
We enjoyed our stay at Jacksonville LQ. All the dogs were kept on THE FIRST TWO FLOORS. Then came Ft. Lauderdale. I called at 9:03 am Saturday June 30, 2018, and specifically asked for our room, reserved months ago, to be as high up as possible and away from ...
Rude & Unprofessional. Now towels for the guest to shower.
The below reviews are correct. this please is really nice for the price. The room i got was huge and really clean.
My dad and I stayed at the La Quinta in lake jackson texas. The first day we went seemed great. They got us in a little earlier and the lady Mrs Jobi at the counter had great customer service. We are here on business for 10 days. Well we get to our room and it is dirty, floors were not vacuumed and ...
I had my luggage stolen from my room at the LaQuinta on Paradise Rd. in LV Nevada - IF ANY of you ever think about staying there I recommend you DO NOT !!! I ask the manager about it they could do nothing because there was no cameras in that area - I guess the GUESTS would know that !! No forced ent...
We stayed at the la Quinta in Ripon California and will never stay there again. The staff working the front desk are totally incompetent. I went there in person in June to make reservations for August. My mom went back there a week b4 we were to arrive to make sure everything was in order. Sh...
Recently stayed at LaQuinta in South Burlington, Vermont. Between my luggage not arriving with my flight and dealing with a concussion my brain was a bit addled - after using my bank card I apparently did not put it away and it fell under the bed. The maid found it and turned it into the manager w...
so it has been 11 days and still have not put the 75 bux so called incidentals back on my card.
i called corprate in irving texas and they dont do anything...promising someone will call you and never do.
it is bull*hit these crooks hold money ...incidentally they have not 1 piece of candy or other...