Nichole Briggs-Britton

Review of LQ Management LLC

My dad and I stayed at the La Quinta in lake jacks...

My dad and I stayed at the La Quinta in lake jackson texas. The first day we went seemed great. They got us in a little earlier and the lady Mrs Jobi at the counter had great customer service. We are here on business for 10 days. Well we get to our room and it is dirty, floors were not vacuumed and their were a pair of dirty socks in one of the drawers. We were like whatever throw the socks away and let's get some rest since we drove over night to get here. Wake up a couple hours later to start getting ready for our day to begin. We killed 2 decent sized roaches and just thought well it happens. When we came back later that night and turned the lights on a lot of roaches scattered. Okay gross. We are exhausted and try to push it feon our minds and we end up passing out close to midnight. The next morning we wake up at 545 to start getting ready for our day, as soon as we turn on the lights there ate like 15 cockroaches on the walls the ceiling the night stand and on our microwave and fridge. That's when your skin really starts to crawl. I started looking around and under the phone and Internet box as you lift them a bunch of baby roaches scatter. We said nope can't do this. So we go down for breakfast and talk to the guy at the counter. He seems disturbed and disgusted by what we have been through which is great he apologizes and tells us he will get our room comped for the night and have us moved into another one but could not do it at the moment because they were fully booked. He asked us if we could come back in a few hours. We asked him if he could just hold it for us since we were driving an hour into houston and working about 12 hour shifts. Later that night I came back a little to early to get us moved over to another room. The lady at the counter apologizes for the miscommunication and says the room was comped for the night but they were not moving us because they booked all the rooms. By this point I'm frustrated and she informs me that we are not the only ones dealing with a roach infestation problem in our room. So they obviously knew and we're still booking people and charging them over 600 for their stay. Well about 330 in the morning we can't stand it anymore, they are all over our things in the beds and on pillows and all over our closed boxes of food. I took so many pictures and videos because it was absolutely unacceptable. We pack our things and without even knowing if we can get another room turned in our keys and said were done we can't do it anymore. Couldn't get no rest or comfort constantly feeling itchy. We take off in search for anywhere to stay. As we are driving in to Houston to find a closer one the same clerk for the morning before who told us that he would get us a new room calls and informs us that they are going to still have to charge us for this night, yeah the one that we only made it till 3am on. We told him no your not and we don't want to talk to you we want a phone call from your general manager and hung up. Now we are just waiting to here back. I am literally sitting in another parking lot of a hotel in houston waiting till they get in cause they told us they would give us a room the the week at half the cost of what La Quinta was charging us. So really mad and upset and have not had any sleep in over 24 hours. This place is a nightmare and I will never ever ever ever again stay at a LA Quinta anywhere I am so done with this experience. I wish I could post my pictures and videos for ya'll to see how skin crawling this room was.