Ariel D

Review of LQ Management LLC

Incredible rudeness by a woman at the call center ...

Incredible rudeness by a woman at the call center who said her name was Janet. I was providing her information she requested because I needed an answer to my question about my stay at a La Quinta. She demanded more information than was necessary and insisted that I provide her with my phone number. She was argumentative, not helpful and left me on hold for several minutes until her supervisor Eric who was also very rude and non helpful came to the phone. I said I was going to write a letter to the CEO. Those words got me cooperation and an answer almost immediately. Time spent on one question..20 minutes and 16 seconds! I cancelled my reservation and tore up my rewards card!