Thank you to the night staff at Kaseman for treating my husband Vincent this last Thursday. He had been treated there before so they knew that it was serious. They got us in right away and the female doctor on duty really listened to us. He was treated there until he was transported downtown and jus...
Michele and I go there alot for their coffee it is "Starbucks" and they also have tasty desserts in the cafeteria (and WIFI)
Rude Check-in Lady Clerk, didn't check what her name was but was disrespectfully raising her voice almost close to yelling and we could hear her clearly. She also didn't smile and kept frowning giving a sarcastic look.
Very Nice and Somewhat Fast when it comes to the waiting room. They do their very best on getting you seen by the Doc, you'll get In and out depending on what your being seen for n how long youve waited.
Do Not come too this hospital! Complete waste of time. My wife messed up her knee and couldnt walk so we came to the emergency room and waited over 2 hours too be seen, only for them too give her a bandage and crutches without telling us anything. They then instructed us to visit the orthopedic hosp...
Worst hospital you would ever go to. Especially for your children. They dont care about infants at all. Dont take your kids here. They dont care if they need Ivs.
It was hard to see grandma like that, but a few things stuck out to me as someone in the medical field. I appreciated that they arranged all of their IV's and tubing in a way that was minimally intrusive and that she was allowed to maintain her dignity with tidy blanketing and positioning. This mean...
Kept me in the ER waiting room for 2 hours without pain medicine. I was literally screaming in pain and the nurses walked right past me. I was there for 7 hours, and they only gave me info in the last 15 minutes. They misdiagnosed me as well.
If I had known how bad this hospital was i would've su...
Very nice staff from triage to ER docs, nurses & techs; no complaints. They were very attentive and everyone was friendly.
On Wednesday evening(8/31/16) at about 6:30 I brought my husband in to the ER. He had come home from work vomiting and sweating profusely while screaming in pain- he could barely walk. I thought I was going to have to call the ambulance but I got him into the car. After walking into the ER facility ...
All the staff in cdu were professional and wonderful. I would recommend kaseman every time.
This was an absolute worst experiences in all of my time dealing with Presbyterian Hospital. Never in my life have I been treated so disrespectfully by a doctor. First of all it took them 6 hours to do absolutely nothing. The wait time was not horrible, it only took them an hour and a half to put me...
The most horrible, ignorant, unprofessional service I have ever experienced in the medical world. I took a friend in for anxiety and we were told they were going to "lock us in" by their one of their staff members. REALLY?!?!? Horrible horrible horrible! Shame on you for hiring such insensitive st...
Unbelievable. I called three times. Holds were 20, 25, and 30 minutes to reach a person. I was then transferred to another person to make a first apointment - no direct line for that. Hold time was another 15 minutes. The other two times I was assured somebody would call me back and nobody ever did....
My aunt was there for only one week and the care there was horrible. The call lights buzzed all day and night and when you finally get a nurse or tech to come in sometimes it would be over thirty minutes later. My aunt was suppose to be walked at least three times a day but would only be walked on...
kaseman and Kaseman out paitent physical therapy are way better and have better staff better knowledge and know how to treat and respect the rights of the disabled. unlike Presbyterian main hospital.
I was seen by the PA Julia and one of her nurses (Wish I got her name) for a bad ear infection. I came in at 5 am it was pretty dead. Got taken back to a room right away. She listened, her bedside manner was awesome. She treated me for the infection AND the pain which is more than what most ERs have...
Was told to bring my son to ER instead of urgent care as they have "appropriate equipment" to treat/ assess. We were seen in the hallway with other patients present, they claim to have "pricacy dividers" in the hallway (I didnt see). Only vitals taken, eyes checked. Yes they have us "education pamph...
For years I have used this ER for my kids, my elderly mother and myself and have always received great care from all staff members. Expect to be there for a few hours. I think that's partly because they are always busy and partly because they want to monitor you for a while to decide what's next for...
Came in when no one else was there with a serious medical condition. Was told to wait in the sub-waiting area. Two hours I waited just to watch new people coming in get a room before me. This hospital is the worse and they are very unorganized. I had to sit there and listen to staff talk about going...
My doctor is based out of here and I ve always had a good experience. Today my check in was quick and I was brought back to the exam room five minutes before I got to see my doctor. He was very attentive and answered all of my questions. I d recommend Kaseman and Dr Gildersleeve to anyone.
Absolutely love this place! I went in Wednesday night & had the most amazing PA & nurses, even the ultrasound tech & MRI guy was great! I would recommend this ER over any place. I've also had a surgery here & they were great!
The ER check out staff aren't very friendly or helpful. The two nurses that are here now Friday Nov 25 2016 at approx 5:30 act as if they would rather be anywhere but here working
They suck here brought my son for surgery and the people weren't very nice. Then when we came out my truck was stolen. The security said oh yeah they steal cars here every day we got our cars stolen too. We been tryna catch them but they come in different cars everyday around the same time.
Presbyterian was not in my Network. On the recommendation of friends and my Gen. Prac. I opted to pay the additional cost for an open inguinal hernia surgery. I do not regret the decision. Every customer interaction was polite and courteous all medical personnel took all the time required with m...
Waited forever to get help for my special needs daughter. The staff was unsympathetic and uncaring. The one doctor I saw was so mean and hateful and scared my daughter she was rude and uncaring I had expected better from this case. The security guard who walked us to the car because it was so dark o...
All the nurses just sit around and laugh at each other and take hours to finally see a patient but can t even bandage a simple cut
If I had to somewhere else,
it would be jail.
Dr Kimberly hall Moore is the worst Dr I've ever seen. I have acute bronchitis that been going on over a week. she deduced by just looking a at an xray that She did no tests, didnt look in my mouth, a dress any of my other concerns. Now I am drowning in my own chest fluids and cannot breathe int the...
1/23 Jessica at the surgery check in desk station 2 is so rude and disrespectful. She aggressively tossed the purple paper and pen at me. She was not friendly. Then she didn't give me the family member card with my number on it for my husband. I'm here for surgery, I don't need her unacceptable ...
Went in for chest pain and vomiting as well as numbness in my lips and hands. Left sitting in the waiting room for 3 hrs because heart attacks aren t usually alert and talking
staff/nurses/doctors took REALLY good care of me. They all went above and beyond to make sure my injury was taken care of, and that I was comfortable at all times.
I've been here since 945 this morning and I was coming to the ER for black stool and blood covered stool. I got checked in and all. Everything was going smoothly but once I got blood drawn and a needle in I was waiting in another waiting room for two hours. I watched as people who came in after me g...
I had out patient surgery in November. Everything and everyone from check in (very early in the morning) through knock out were great, knowing who did my surgery I'm sure it was great as well. My only complaint, and it is a minor one, is with post op. I jokingly mentioned needing coffee, and it ...
came in for chest pain, they checked me out then put me back in the lobby in a gown, i went to the window to ask if they had my updated insurance information, they lady in front said sit down we will get it after treatment, I was there four hours they were taking other people in a room that arrived...
Long wait to get pain relief for a bad gout flare up in the ER even though I asked for ibuprofen right off the get-go.
Horrible. You cannot call your doctor or their assistant. You are shoved into a off-site call center that takes messages and then you wait. Maybe you get a return call, maybe not. Maybe you are at the phone and if not it is more days waiting.. Even when your doctor tells you explicitly to have them ...
My mom did sleep clinic last night and she was telling me it was the best night sleep ever. Something about the tech Nancy I think had to do with it she was just pure kindness and my mom felt at ease with staying there . Thank you for hiring such wonderful staff
Plan to wait. Very poorly run operation. Employees were rude and very unprofessional. The " quiet heals" signs apparently don't apply to the ER doctors and nurses. The loud talking and laughter make it impossible for patients to get any rest. Just a big party to them. Most are more focused on playin...
Went Here For Pain Meds (Refill) Was Treated Like A Drug Addict And Told That I Should Not Be In Pain! I Showed Him X-rays In The ER From Raa And He Continued To Tell Me That These Are Normal For My Age! My Age Is 23 And I Have Scoliosis, Osteoarthritis, Bone Spurs In Spine, Along With Some Of My Sp...
We're going on 10 hours in the ER. There is a girl with pneumonia who's vitals have not even been checked, they gave her a blanket and left her in a hallway. They have done nothing with my mother who came in with chest pains and super high blood pressure. The doctors and nurses have done absolutely ...
Went to the ER early Monday morning and the staff was amazing. I ve never had such a pleasant experience in an emergency room ever! The staff was friendly, considerate, showed compassion and were on top of their game. The NP Catherine was efficient and truly outstanding. I would recommend this facil...
I was there for a rather minor Day Surgery, and was ready to go home and be alone that night because my husband had to be out of town. The nurse after hearing this called my doctor for me and cleared it for me to have a night in the hospital so I did not have to go home alone! Plus, everything was w...
My daughter had a surgery here today. The intake nurses were amazing; anesthesiologists were informative and personable; volunteer in lobby was sweet; communication during surgery was constant; nurses in short-term care were awesome and so attentive!
Kaseman ER is efficient, professional and results oriented. Need I say more?
Waited for an hour and a half to be called back, desk staff was rude and judgmental. When I finally did get into a room, I did not receive any medication for my pain for another 4 hours, and by that point I was so mad I was willing to walk out and go to a different hospital if I wasn't in so much pa...
I couldn't get past the front desk. They never even signed me in nor asked what my problem was. After an hour, I went elsewhere for medical care. A few weeks earlier I met a young woman that waited for hours-and she had an ambulance take her to a different ER, where they set her broken leg. That aff...
Highly disappointed with the skilled nursing facility. No communication skills whatsoever. I need to know what's going on with my father. Do I have a clue? No. No one returns my calls or answers the call light. They're too busy bs'ing at the nurses desk.
Multispecialty Medical Group. Good parking, large lot, $3.00 Valet parking.
Well trained and friendly staff at check in. Qualified, well trained Certified Nurse Practitioners fill void in physician shortage in New Mexico. Very clean, elevators.
I took my son to the ER department at 9:30pm. A really nice receptionist did everything she could to help. He was triaged with a fever,tachycardia, difficulty breathing, pain, and weakness for 7 days. The triage nurse was told that he had been to urgent care and tested negative for the flu 4 days ag...
Last time I come here! This place is dirty! They keep calling people back that have left without being seen, they wait 15 mins come back out and call the same person. 5 people have left without being seen. Worst place I have ever been!
Worst ER experience I've ever had. Was dehydrated due to the flu, I couldn't keep water down and hard to swallow. Asked for some ice chips while I waited. They said they were too busy. They were just sitting there doing nothing at that moment
Make sure to stay on top of your spot "in line" i was skipped and recieved a call 5 hours later while i was right in front of the waiting room. Its hot, its dirty, staff treat patients unequally if they acknowledge you at all
Anyone who complains about not receiving Speedy treatment at an ER needs to understand that priority comes first. I have been to the emergency room many times in my life and as soon as I get there, I feel more at ease. When it comes to my children, knowing that a capable medical team is near by, m...
Pretty good place. Great nurses and techs even though the check-ins aren't always so often. Good rooms and therapy and daily events.
Unbelievable they prescibe the wrong medication to my husband and now thiers barealy 5 people in waiting room but they said its going to be a couple hours before the room is available worst hospital in Albuquerque
Worst service ever! Took my 7 month nephew in with a fever over 102.0 waited forever for them to tell me "it the start of something come back if he gets worse" took an hour to discharge us. My sister Went and schedule an appointment with his doctor the next day to find out he has 1 Strep throat 2 ...
We are new to town and took our son to this ER because it is closest to our house. He had a head injury and began vomiting profusely within a day. I went to the desk labeled "check in." She didn't slide the window to the side, just looked at me angrily and asked what I needed. She told me to wait in...
The employees of Kaseman simply don t care.
I went here for a severe allergic reaction on my birthday in May. I 100% understand that people with non life-threatening issues should go to urgent care or wait to see their doctors. I get it. But when an ER is dead quiet, and urgent care instructs you...
No sense of urgency and very rude staff. I you expect concern and compassion BEWARE !! They are drones that are trained to be rude!!!
Never trust the ER. They will take the word of the ambulance personnel and take unneeded Xrays and slap you in a psyche room for the night on a bed that's barely more than a board when you have horrible back pain. Resulting int doubling the pain. And btw, not a drop of water all night.
I went to the doctor last night and got the worst doctor he didn't even check my knee.. told me I nead to see a specialist .and gave me any information like he promesxs .bad doctor
I've had cellulitis countless amounts of times went in today, the doctor told me i was wrong and it was a dental problem! Even though I literally left from my dentist to this hospital. The "doctor" lectured me on smoking and didn't care past that, she only came in 2 times! The picture posted is of m...
This is what is quite ironic and contradicting if you Google s Presbyterian Kaseman you see the following information in update section dated wait for it July 2, 2020!
UPDATED VISITOR POLICY DURING COVID-19
To protect our patients and employees, Presbyterian is not allowing regular visitation at t...
My 4 yr old son had surgery there. All the staff were very friendly even gave my 4 other kids stuffed animals while we waited. Offered to help with the baby when my toddler got up set. Just a great experience.
They took forever to treat me and everyone there was just chatting it up, they were quick to misdiagnose and charge me for unacceptable care, they charged $1,222.90 for something I didn't even have and did not run proper tests and scans. If I were dying I wouldn't trust kaseman with my life
Have people waiting for a hour in the lobby of emergency room
The whole staff was so nice to me they did everything they could to make me feel better
Not a fan. This is one of the grungier looking hospitals in town. Lots of problems with homeless / addicts and violence in the area. Lock your car. They do have security, who seem to like hanging out in one or two spots during the evening.
The exit from the main parking lot can get clogged up due...
I went here for some issues with my mental health because it was the only 24 hour hospital available. Took 4 hours for them to admit me, didnt get out till almost 6 the next evening. Nurse was rude and had a superiority complex. Now my husband is stuck here over night because the "doctor" left witho...
Don't bother coming here. The front desk staff are incredibly rude and can't even pretend they care about what you need, and when you finally do get checked in you end up sitting in a room for hours without seeing a doctor or having any explanation of what you should expect. Just generally a lot of ...
This place is a joke...been here for 5 hours and nothing
My mom went here for a leg injury that was making her sob to the point she couldn't even speak. She was in so much pain. When the nurse asked her what happened my mother told her the truth and the nurse told her to "come up with a better story" this ER is probably the worst in town. Go to a differen...
I would give zero stars if I could. Horrible horrible horrible!!! Loooooooong wait time in the ER , do not come here if you want to be seen in a timely manner. I will go to women's hospital ER as I always have but Kaseman was closest to me to I went her for this emergency. What a bad ! Staff is rude...
Went to ER with a severe allergic reaction, staff was friendly and efficient, in particular Jennifer R RN and Chris Gavaldan PA. In and out in an hour, Jennifer even took me back to somewhere comfortable while the meds took effect. Chris gave my husband his card and asked him to let him know if I r...
Place is horrible. Albuquerque slime left and right abusing healthcare. Another great reason to move away
Great and caring Physical Therapy location. It is nice to work with a group of people who actually care about their patients.
Be carful don t see Christopher J Mcllwain gives you the run around!!!
Had surgery here today. Everyone was fantastic. Nurse Pam (don t remember her last name) was so sweet and helpful. Nobody wants to have surgery but if you have to, this is the place to be. Thank you Kasmen Staff!
I agree it does seem like a conspiracy that they re trying to take patients off painkillers from pressure from the state it s not fair to the patients that I actually need them
After two terrible experiences at the main UNM hospital and the UNM Sandoval hospital, I should ve came here first. I m not saying this lightly but I had amazing care. My nurse and doctor listened to my issues and checked on those specific areas, the were responsive, and caring. They gave my diagnos...
They don't even deserve one star. I went in on the instruction from my obgyn office for postpartum depression. First the front desk staff are completely rude. Then I waited 2 hours to be seen. I get back there tell them what's going on and they push push push for me to have someone to pick up my kid...
Doctors may be good but the overall experience was terrible. They didn't have any information from our PCP. We had to come back to see a different doctor, because the first one wasn't the right expert. Then they didn't handle the insurance billing properly, and multiple calls have resulted in no pap...
This hospital doesn t clean their bathrooms and there was a lot of nasty stuff in them. Also, the hospital will let patients who are literally projectile vomiting sit right next to you and not bring them to a separate area. As medical professionals, you should not allow people who are exposing bodil...
If it's not life threatening then the staff shows no compassion to anyone's pain or suffering.
Very disappointing...
Staff were very professional and knowledgeable. My visit was pleasant because they took care of me,,
My son was taken to presbyterian after collapsing and having 3 major heart attacks 3 surgeries and an extended hospital stay. All of these which saved his young life can be attributed to the care, knowledge and professionalism exhibited by the entire staff. If not for these people we most surely bel...
My three-year-old son became seriously ill in 2011 w/a persistant fever of unknown origin that wouldn't seem to break. After a whirlwind two to three days I finally took him in early one morning. This was my last ditch effort to get a medical professional to take his deteriorating condition serious...
If you ever want to work here dont stay far away from this place.
Qismat several times for intractable migraines and have always been treated kindly and with respect. People need to realize that this is an emergency room and care is triaged. That means that somebody with a heart attack, stroke or other life-threatening issue is going to be treated first.
Nurse says im not a good pricker but i am a good nurse , as he coughs in his hands with no gloves. Where do they hire these awful nurses , not one good hospitol here in new mexico.