IREA

2 · 154 reviews
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Brandon Traver
Reviews 1
2020-09-23 18:19

They ll do work for someone else on you re propert...

They ll do work for someone else on you re property without even the courtesy of letting you know what or why even when you re home. Then when questioned about the work acted unprofessional and wished me best of luck.

Worst part is I might have helped them had they just knocked. I had no problem ...

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April G
Reviews 1
2020-09-20 15:12

I called IREA on May 18th to set up new service fo...

I called IREA on May 18th to set up new service for a home we purchased. I was told by the representative on the phone that I had a balance from 2008, I forget the total amount but it was between $40-$50. I was told I was unable to set up service until this was resolved. I paid this past due amount,...

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Curtis Dale
Reviews 1
2020-09-16 19:03

Your ebill (supposed free) is virtually useless. I...

Your ebill (supposed free) is virtually useless. I have tried to get to it for months, generally without success. Seems you have some crummy system that keeps us from getting in. I've called and asked for help, and the people who assist can't figure out how to get me to the right set up. So, I have ...

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Zach Varsos
Reviews 1
2020-09-16 12:33

IREA is always very rude when we talk to them (not...

IREA is always very rude when we talk to them (note, we have never missed or been late on a bill), and they take advantage of solar customers by excessively over-charging on load factors. Past reviews about this are absolutely accurate. Note also that they take 3-4 months to approve solar plans, eve...

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Lance Harper
Reviews 1
2020-09-14 00:00

This company is shady to say the least. My wife an...

This company is shady to say the least. My wife and I have had this service for almost a year, and our bill has DOUBLED in the last couple months which is outrageous. Before I was the only one working and we used DOUBLE the amount of energy but paid LESS. Now, we both work, use LESS energy and yet o...

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TheDarkelder420
Reviews 1
2020-09-11 12:07

They came and cut my power off after having a paym...

They came and cut my power off after having a payment plan approved by a supervisor. I was told to go to the Sedalia office and pay $405.25 to make arrangements for the payment plan. They then came and cut my power off saying that my account was reviewed and it was determined that i owed more money...

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T W
Reviews 1
2020-09-09 12:44

If I could use a different electric company I abso...

If I could use a different electric company I absolutely would. Unfortunately they are the only ones in Castle Rock. We have had IREA for 2 years now really with no issues and suddenly this month our bill was more than DOUBLE what it ever has been. I called to ask why it went up so high and was told...

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James Jansson
Reviews 1
2020-09-05 08:50

Had my power disconnected, my fault, but they didn...

Had my power disconnected, my fault, but they didn't knock or ring my doorbell. And I didn't know my power was off until it was too late. Called and paid the bill and was told it could be 8+ hours until it's turned on. So they punish me by turning off my power, charging me disconnect and reconnect f...

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Danielle Bellinder
Reviews 1
2020-09-04 02:37

They can't even properly transfer services! I call...

They can't even properly transfer services! I called to have services transferred out of my name into the landlord's name, they didn't have all the info on file for the landlord and kept pushing to have me shut off services (which I didn't want to do and have fee associated with that) I told them I ...

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Earl R
Reviews 1
2020-09-01 08:06

First night in new house, did not transfer to name...

First night in new house, did not transfer to name fast enough. Still trying to move in power disconnected. All flashlights, lighters, matches and candles packed. Still trying to unload boxes using our car lights. Called them around 2:30ish to turn on the power. It is now 8:30pm, still no power. Wel...

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Aubyn Stelmach
Reviews 1
2020-08-28 15:56

I wanted to thank IREA for their preventative main...

I wanted to thank IREA for their preventative maintenance during the summer which enabled us to keep our power after a two foot snowstorm March 9, 2016! Between terrible winds and drifting snow we were amazed our power never failed.

Thanks.

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James Miller-Forrest
Reviews 1
2020-08-25 00:33

Jim here, I found that I had gotten behind in my b...

Jim here, I found that I had gotten behind in my billing, when they came out to shut my power off. I was able to call and make payment arrangements with them to catch up on our bill, that took place in November. No big deal, until they shut our power off while we were out of town, this after I had k...

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Joan Tinnin
Reviews 1
2020-08-24 10:28

Called for information on a deceased relative. Cal...

Called for information on a deceased relative. Call was answered instantly. Information dating quite a while back was provided instantly with important details. The phone was answered by a friendly, patient, very well informed person. Highly appreciated.

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David Block II
Reviews 1
2020-08-22 23:00

Purchased a business, so there was an ownership ch...

Purchased a business, so there was an ownership change. They wouldn t take the prior owners bank account off auto pay and have me restricted on the account so I can t add or take off anything. As a result they require I pay money order or cash only... if I pay them cash for 6-8 months I get to pay w...

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Alissa Winters
Reviews 1
2020-08-22 09:45

I am always shocked to read the terrible reviews t...

I am always shocked to read the terrible reviews that people leave for a small coop utility company. It is a small company providing virtually flawless service. Their website is a little complicated to get to the payment process area, but as far as the utility goes... there has never been an issue i...

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James Claire
Reviews 1
2020-08-17 11:14

Service constantly goes out. At least 2 or 3 times...

Service constantly goes out. At least 2 or 3 times a month for extended periods of time. Today it went out around 9 AM. Suns out and not a cloud in the sky, estimated time for the electric to be restored is 4-6PM. I m beyond frustrated with this company.

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Harold Stanton
Reviews 1
2020-08-16 17:21

I recently moved from Texas where utility companie...

I recently moved from Texas where utility companies fought for your business. Unfortunately I had to go with IREA once we moved back. I had to pay a previous balance before resuming service and the lady charged me to use a CC- and conveniently forgot to mention the charge. Then she told me Welcome! ...

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Rosanna Pacheco
Reviews 1
2020-08-15 14:25

kelsey was super nice from the beginning of the ca...

kelsey was super nice from the beginning of the call to the end. I only gave a four because I tried to sign up online to pay my bill and there was no way at all to get my account number except to call in. My experience was great.

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Tyler Seielstad
Reviews 1
2020-08-12 15:52

Worst most condescending customer service ever. Yo...

Worst most condescending customer service ever. You slap a large fee for "back usage" on your customers and expect immediate payment or you shut of their power because of a broken meter. Due to YOUR faulty equipment. Then you are unwilling to work out a fair payment option when your customers are tr...

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Kiersten Ridgel
Reviews 1
2020-08-06 19:02

You would think that, being the only available opt...

You would think that, being the only available option for power in the Sedalia/Parker area for many residents, that IREA would be better at what they do. Their website is horribly outdated (last week it told me my account didn t exist! This week it s there again), their automatic payments are unreli...

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Ian Elliott
Reviews 1
2020-08-04 21:36

BUY SOLAR

BUY SOLAR
Meter read goes up with every circuit in house off. Their energy audit want to accuse me of lying to them about some mystery item using electricity. They claimed the well pump was on when the circuit was completely off. Lied to me about rates. Horrible rude and defensive people. Bott...

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Igor Nakrychsky
Reviews 1
2020-08-01 03:08

Worst electric company that I had to deal with. Co...

Worst electric company that I had to deal with. Company is punishing their customers for going solar. We have installed our solar system before reading the reviews about this electric company that unfortunately we have to use without having a choice. That was a big mistake. The first bill we receive...

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Adam Thorson
Reviews 1
2020-07-28 09:51

I have lived in several areas around the country a...

I have lived in several areas around the country and have never experienced such disappointing service from a utility company. Losing power at least once a month even in clear and calm weather conditions for several hours (could be up to 12 hours) has been constant for the last 6 years that I have l...

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Scott Lee
Reviews 1
2020-07-28 02:20

Worst power company. We have several outages a yea...

Worst power company. We have several outages a year. They also changed their pricing so if you want to go solar they try and make it not cost effective by charging you peak power rates. Making solar companies not want to work in my area. They lease their power from excel. Excel allows solar without ...

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Joshua Grant
Reviews 1
2020-07-27 07:38

I had a great experience setting up and getting se...

I had a great experience setting up and getting service moved to a new apartment. Michelle (service representative) was extremely helpful answering all of my questions and laying out my different options. Dealing with utility companies can often be a difficult and stressful situation, this was most ...

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Jordan West
Reviews 1
2020-07-26 22:25

The only way to set up automatic payment is an ACH...

The only way to set up automatic payment is an ACH form that looks like it is written in crayon that must be faxed. Not only do you have to put sensitive bank information on a hard copy form, when you fax it.... no confirmation. Nothing. If you don't send a form then they charge you a $125 fee. This...

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Brian Skeats
Reviews 1
2020-07-26 17:59

This company is an absolute joke. The website is t...

This company is an absolute joke. The website is terrible and they charge a convenience fee, $2.50, on something that makes their job easier and faster. But I digress, as I sit and try to pay a bill and the site is down. Further, I can't get assistance, which I've come to expect minimal help, when I...

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Andy F
Reviews 1
2020-06-27 09:22

Very poor customer service! If you are unfortunat...

Very poor customer service! If you are unfortunate enough to get a "customer service" rep by the name of Rob on the phone; hang up and call back. Donna is the only competent employee of this Member Owned Energy Company. My suggestion to the board is to put the members first and revamp the way call...

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Cheyanne Lexus
Reviews 1
2020-06-23 10:44

We recently got new cards and I forgot to switch t...

We recently got new cards and I forgot to switch the automatic bill pay over to the new card number which resulted in our power being shut off. (Learned my lesson on that!) however, after paying the balance due at 11:00am we are still without power at 5:30pm and the only information IREA is providin...

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B Square
Reviews 1
2020-06-19 07:32

Really poor company. I even tried to file a compl...

Really poor company. I even tried to file a complaint with the Colorado PUC, but unfortunately, these folks aren't regulated by the PUC. Very poor customer service, never available on weekends, high rates. I would switch to Excel in a heartbeat, but IREA is the only option in my area.

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Danny Thyfault
Reviews 1
2020-06-15 14:47

This company is shady to say the least! Recently o...

This company is shady to say the least! Recently our bill went up over $100. Ironically it comes shortly after a new meter was installed, which there was no advanced noticed. In several social media communities feedback has been the same. Response we got from the company was hotter than normal temp...

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Michael Wood
Reviews 1
2020-06-04 13:52

Never has a power company given me so much drive t...

Never has a power company given me so much drive to purchase a backup generator. Even in perfectly clear weather, we lose power at least once a month for several hours, and multiple times per month, we get short blips, enough to reset everything in the house. It is 75 degrees currently, not a cloud ...

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Jessica Chavez
Reviews 1
2020-06-04 10:23

I ve always had a good experience on communication...

I ve always had a good experience on communication with this company. I call with any concern and they are willing to answer questions and are honest if they are unsure of an answer BUT will research to get the answer you need. Just recently I had a concern on payment out of my account about 2 weeks...

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Ashley
Reviews 1
2020-06-02 20:15

They have great customer service!

They have great customer service!
The ladies that work there are all amazing and very kind.
I've called a couple times with questions and concerns and each time was a great experience; they were extremely helpful.
Thank you!

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Cathryn Fowler
Reviews 1
2020-05-26 17:51

Called IREA to transfer service from my current re...

Called IREA to transfer service from my current residence to my new home. Talked to Michelle, got the transfer order submitted. I was told I had to pay a $5 'membership fee' (what? I've been an IREA customer since 2003!), but that the $400 meter connect fee would be waived, seeing as how I had an...

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Bill Fehr
Reviews 1
2020-05-26 17:43

These people aren't bad, for a utility. I have dea...

These people aren't bad, for a utility. I have dealt with much worse. They have also clearly laid out in some of their news letters why the regulations out of the Obama administration were close to insane in their logic. Smart people.

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Amanda Barry
Reviews 1
2020-05-21 11:32

When it comes to electricity, we all need it, righ...

When it comes to electricity, we all need it, right?! So isn't it great that a company can deliver that service to the public without making it harder than it needs to be?! Thanks to the ANGEL named Krista behind the desk at the Sedalia More

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Chris
Reviews 1
2020-05-16 20:00

IREA is likely the worst 'Service' provider in the...

IREA is likely the worst 'Service' provider in the nation. Their billing practices are shady at best, and even with E-bill and autopay they still charge late fees and "disconnect notice fees". Bills must be paid the day they are received apparently to avoid any of these said fees.

IREA is tras...

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Dylan Leighner
Reviews 1
2020-05-16 05:46

Calling in to set up a new account-- started out 3...

Calling in to set up a new account-- started out 3rd in line-- bit of time passed, and the message said I was "first in queue" only for the message to repeat a few more times to now say that I was "fourth in queue". Now 30 minutes in and no communication with a real person

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Michael Powers
Reviews 1
2020-05-13 19:13

I've had them for around 15 years and have no comp...

I've had them for around 15 years and have no complaints. We even ran another service line to a new barn and they did an excellent job. We've had pedestals changed out as well. They have always been professional, communicated well, and were overall awesome. Keep up the good work.

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Kristen Kimball
Reviews 1
2020-05-12 13:04

Horrible. I am so disappointed that they are the o...

Horrible. I am so disappointed that they are the only option in my area. They are unwilling to help in any way and are quick just to shut off your power, they don't care that you have kids at home or whatever your situation is, all they want is their money. I was so much happier when I has excel. :(

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Dude Man
Reviews 1
2020-05-06 14:13

Their payment system is built to be inconvenient. ...

Their payment system is built to be inconvenient. They cap the amount you are allowed to pay by card, forcing you to find a checkbook or go in and pay cash. It s almost 2020 and these people operate like they are supplying the power to the flint stones. I wish there was another option but it s a mon...

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cindy Bush
Reviews 1
2020-05-05 04:10

Service has always been prompt if there is an issu...

Service has always been prompt if there is an issue. I don't find that the utility bills are any higher than what I experienced with Excel. Payment options are definitely outdated but I haven't experienced any of the negative things posted in some of the other reviews.

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Ed Spritzer
Reviews 1
2020-05-05 02:26

We are not to happy with the new meters that are b...

We are not to happy with the new meters that are being installed, ours kept losing power, shorting out, had no electricity for about 12 hours, it was replaced with another new one. hope this one will be as good as the original old meter. the new stuff being made now days seems to be junk, no matter ...

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tuberculosis dynomite
Reviews 1
2020-04-28 21:45

I haven't ever had any problems with IREA they ha...

I haven't ever had any problems with IREA they have always been very helpful and polite when i have contacted them. And there rates seem great from my view point. I am only posting this because of all the negative reviews I saw. If you guys think irea is a terrible company stay out of idaho. Idaho ...

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Sara Adler
Reviews 1
2020-04-27 07:58

AKA TRUMP ELECTRIC can NOT BE CHRISTIANS respo...

AKA TRUMP ELECTRIC can NOT BE CHRISTIANS responsible for another senior's passing in my apartment complex...two since 2015. Hopefully;.steps by the federal government will stop their unlawful practices. As a 'Coop and run by millionaires who do not care; ' IREA does not follow federal guideline...

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Russell Schlyer
Reviews 1
2020-04-22 00:48

Requested the power be turned on on Monday. It is ...

Requested the power be turned on on Monday. It is now Thursday at almost 9pm and it still hasn t been done. After numerous calls and being LIED to multiple times that it was turned on here we are. One star is to high if a rating.

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T K
Reviews 1
2020-04-21 11:30

I have always been very happy with IREA's response...

I have always been very happy with IREA's response to customers but today went even further with a personal call. I had a situation last night with someone at my door and let it suffice to say that person ended up with zero affiliation with IREA (i.e. thus reason no ID). Not only did IREA care about...

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Raychel Jones
Reviews 1
2020-04-15 08:23

Been waiting 8.5 hours for my power to be turned o...

Been waiting 8.5 hours for my power to be turned on. I called the guy said to give him 4 more was so rude and told me"he had to go" and hung up. Absolutely sorry excuse for customer service and a way to run a business....horrible would 100% switch services if possible.

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Susan Weber
Reviews 1
2020-04-12 10:20

Horriable and Heartless ...no job do to Covid than...

Horriable and Heartless ...no job do to Covid than I cant wear mask do to blockage in my nose so hard for me to find work...Would not work on bill with us at all. Like many we were hugely effected by this. Sad in these times you cant find any company with a heart anymore....Rude Customer service as ...

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Tristin Lewis
Reviews 1
2020-04-04 10:11

We've never really had a problem with Irea up unti...

We've never really had a problem with Irea up until they decided to replace a street light and threw the remnants on our yard. We called and complained and we were assured it would be picked up yesterday. It's still in our yard, luckily there isn't any glass but we still have 2 kids and a dog and th...

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Amy Blanchard
Reviews 1
2020-04-02 03:17

This company has gone out of its way to cheat the ...

This company has gone out of its way to cheat the customer, we have been a customer for 40 year. There was never a service charge until a few years ago, as we own a home with (2) meters so irea yes little irea charges us (2) service charges, what a bunch of cr_p. Over 25% of our electric bill is ...

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Lorna Thomas
Reviews 1
2020-03-22 16:17

We just bought a house that IREA services in May. ...

We just bought a house that IREA services in May. Today is the second power outage since then!!! Horrible, never had a problem with Excel. They need to get their stuff together. We have a special needs son and power outages are so hard on us. My neighbors told us this is not uncommon with IREA

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Jaymie Martinez
Reviews 1
2020-03-22 00:59

Since we have installed solar panels on our home, ...

Since we have installed solar panels on our home, the monthly bills continue to go up due to their insane special fees applied to solar customers using energy when the panels aren t producing. We consistently produce more than we use, but we can t use that bank (like we were originally told) when th...

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