IREA is always very rude when we talk to them (not...

IREA is always very rude when we talk to them (note, we have never missed or been late on a bill), and they take advantage of solar customers by excessively over-charging on load factors. Past reviews about this are absolutely accurate. Note also that they take 3-4 months to approve solar plans, even with regular calls. Also, even if you over-produce, they charge you a $14 access fee. I also agree that the new meters read substantially higher, regardless of their poor excuse about a hot summer; meter reads were almost twice immediately upon install (was not that much hotter). I hope someone investigates this, I would gladly sign onto a class-action. They simply don't care about their customers as they have a monopoly; fingers crossed that Excel energy takes them over someday, at least they are an ethical company.