I have lived in several areas around the country a...

I have lived in several areas around the country and have never experienced such disappointing service from a utility company. Losing power at least once a month even in clear and calm weather conditions for several hours (could be up to 12 hours) has been constant for the last 6 years that I have lived here. They have unnecessary fees attached to their bills and very high rates. We've been accused of being late and sent overdue bills because the company was making our payments to someone else's account and wouldn't even apologize for their mistake. Now, somebody shows up at my house (no phone call) to disconnect the power because we were a day late paying our bill.

It is a shame that there are no other options and that IREA pretty much gets to do what they want without any consequences. It's hard to believe that in 2018, there's not some sort of parameters to keep utility companies in check, especially when so many customers have this much trouble with them.