I really wanted to like Interfirst. They truly had the best rate for me and was the cheapest option for our refinance now that interest rates are so low.
The process started out great. They requested all of our documents and we provided everything. They then went dark. After about a month of not ...
Awesome company to work with, they are on the ball all through the transaction. They have great rates and low closing costs, with no surprises or changes. Rate and terms were exactly as originally quoted.
I would NOT recommend this company at all. The loan officer, Ron, was not responsive and unprofessional. They ran my husband's credit, had him sign all the loan documents and provided him the information, and then he just disappeared. We called many times and left vm, no responses. We emailed him mu...
Documents were easy to upload. I got a great rate and costs were much lower than others. It did take a little while but not more than market average given the volume at the time. The person who came to my house to sign documents was friendly and professional.
Fantastic customer service . I am glad to have refinanced my mortgage with Interfirst. Everyone on the team that I worked with were very knowledgeable, friendly and very quick with their responses ( especially Geneva ). Highly recommended.
Great experience with the company especially Don Sulda who focused and brought it to the goal line... thx again !
Though I originally posted a 1 star review of Interfirst. I have updated my review after they reached out to me to correct issues.
There were some things that Interfirst did not do well in the beginning, the biggest was responsiveness. I was told 60 days to close in the beginning. Around 60 I sta...
First, it took almost 4 months to close our refinance loan. Second, there was a lack of communication until Ed stepped in. Finally, the initial rep informed me that my rate would automatically float down if rates fell before we closed, but that was not true. Interfirst posted lower rates on Bankrat...
This mortgage company is, with 1 exception, the worst mortgage company I have had. I have excellent credit yet they put my refinance through the ringer and took 2 months to get it through. Then, they lost the first mortgage payment that I made in June. I tried to sort this out with them providing pr...
By far it was the best experience I ever had working with Boris at Interfirst.
The assistance & attention to details from Boris was exceptional!
The best service & rates I ever seen and no cost associated with lender.
Thank you Boris for all your hard work on my loan!!!
I had a great experience with Interfirst Mortgage Company. The process of refinancing our home was quick and easy for us. I really appreciated the straightforward quote and professional service received. I was glad we were able to take advantage of historically low rates to save years off our origin...
Don t use this company. Stop communication with them now and save your time. Bait and switch. Offer to compete with other respectable mortgage companies by email but then loan offer is not even close to email thread: For 30 year loan as opposed to 15 year as discussed throughout. No cash back as opp...
I refinanced 3 mortgages with Interfirst Mortgage. The website and document upload process was very straightforward. The underwriting was slow due to pandemic and very heavy refinance volume, but Interfirst did a great job of getting me through it, keeping me informed along the way, and I was extre...
Great experience working with Interfirst Mortgage. Boris was great to work with and provided immediate and timely assistance.
Boris was extremely helpful. His attention to detail was critical to navigate the process during the COVID 19 pandemic.
The assistance and explanation from Boris at Interfirst was exemplary!! I would recommend him to anyone that is interested in a mortgage! Thank you Boris!!
I wont recommend this company at all , I found them on BankRate and at the beginning they were super professional Mr Ronald DE Leon very responsive on the process of refinancing, but Diana Williams took over and after 45 days of wait I had to switch to another company , because they just were M....
Outstanding rate, cost and service. Boris and Jackie delivered under difficilt covid related circumstances.
This company does not care about your business or getting your loan right! Lisa L. never responded to calls and took days to respond to emails. When she did respond, she either avoided questions all together or only answered one of our questions. Loan closing was delayed by weeks because they did it...
We enjoyed working with the team at Interfirst Mortgage throughout our refinance package. The process was easy to navigate through the intranet along with personal communication when needed. Interfirst was 1 of 3 mortgage companies to present a cost to refinance our mortgage and they held true to th...
Excellent rate, great online system for application stream
Very knowledgeable, courteous, detailed, prompt and with quick response time.
Highly recommend Boris and Interfirst!
Really appreciated working with Boris and the team at Interfirst for our refinance! He explained every detail, was very accessible for questions and they offered a super competitive rate. Honestly, the best I could find. I have zero complaints and would highly recommend them!
We got the best rate for our refinance and the process was relatively easy. We had one small snag during the process, but in the end didn't matter. Everyone was helpful along way and I would definitely use them again!
If you want a loan process to take 75 plus days then use this company. We have enough liquid cash assets to pay off our loan but since rates are so low we are just refinancing. The things they are asking us to provide are beyond what is reasonable. They asked for my parents mortgage statement becaus...
Update 9/15/2020 -
After this review, I started working with another lender for my refi. Out of the blue, Interfirst contacted me and would like to remedy my bad experience. From the gate, they promised one-week approval. Seeing that I had invested so much time into this effort, I was willing ...
Unfortunately, I went against my better judgment and tried this new provider instead of our previous company based on lower cost model, with the commitment that if rates went down, we could get that benefit. Interestingly, rates are now lower than ever and we "don't qualify" for a lower rate, even w...
Really appreciated working with Rick and Jessica on my home refinance. When issues arrose, they were very responsive and willing to hold up their end of the bargain. My only regret is mortgage rates just went down again the week i closed lol, but that is the the way life goes sometimes. I spent a...
Mr. Dubinsky left nothing to chance.
We had a great experience refinancing with Interfirst - got the terms we wanted at a fraction of the cost. But it was Boris Dubinsky's attention to detail that really delivered. He knew how to best address the new requirements brought about by COVID 19. He ...
Thanks to the Interfirst team, our loan was processed quickly and efficiently.
The worst mortgage company I ever dealt with. Absolutely no customer service. When I raised my complaint with my file processing agent Representative Mr. Sulda, he literally told me to go pound sand. Absolutely the worst customer service ever. Stopped my process and will look for an another len...
I was surprised at how quickly I was able to refinance our mortgage with Interfirst. As a real estate attorney that has been handling numerous refinances since the beginning of the Covid 19 pandemic, I had braced myself for a long and arduous process. I was pleasantly surprised by Interfirst's com...
Interfirst Mortgage provided a great experience for my re-fi. The process was very quick and everyone was very helpful and knowledgeable.
The team at Interfirst Mortgage was great to work with. After another lender backed out of our Refi three days before closing Interfirst stepped in and took care of us. Even with the challenges presented by Covid they were able to make it happen and we got a great rate! Thanks Tiffany and Ionas.
I had a great experience using Interfirst. While the refinance process seemed quite similar to the qualification process I went through for my original purchase, the terms were exponentially better. I even took my loan estimate to a few competitors to shop around, and most expressed concern that thi...
I tried to get a refinance with Interfirst. They sent an appraiser out and he saw that I had modified my home to better take care of my 7 adopted special needs kids and classified it as commerical. Interfirst would not rereview my application no matter how I proved that it wasn't. Can not recommend...
Working with the professional team from Interfirst was great. The online process was easy to navigate, especially in this time of COVID. We would have no problem working with them again in the future, if the opportunity arose.
I refinanced through Interfirst a few months back. It was super easy and painless. I would highly recommend them.
Interfirst provided the best rate and the closing process was quick and easy.
Applying on line to closing went very smoothly. Seems like paperwork was relatively streamlined and easy to put together and upload. Rates and terms were better than local banks and no one could beat their fees. I have passed on their name to anyone refinancing.
Experienced and responsible Mortage assistance team.
Interfirst offered the best refinance rate we could find, and it wasn't even close. We were able to complete the entire process virtually, with the exception of the closing. For the closing, they sent someone to our home and the closing took about 45 minutes. Overall, it was a seamless experience.
We had a great experience with Interfirst Mortgage. We received a great rate and their cost were very minimal. Our mortgage specialist answered all of our questions, explained everything and the bottom line never changed. Everything was handled online and updated often. Our closing was done in 4 wee...
Took 5 months for a refinance. Never finished. My deal was screwed up initially by my loan officer. Horrible experience.
Great price and rate you cannot beat. Its a new company so sure it took a bit longer to close but so worth it.
We had a wonderful experience with Interfirst! The agents were very straightforward with all information on rates, fees, times, etc. Communication was updated often as to the progress and status. Everything was handled online, and the closing was done right in the comfort of our own home! We wou...
We refinanced with Interfirst Mortgage and it was a great experience from start to finish.
They adjusted pretty well to COVID with some hiccups at closing time, but we persevered and closed with a great rate and relatively easy closing at my home.