If you want a loan process to take 75 plus days th...

If you want a loan process to take 75 plus days then use this company. We have enough liquid cash assets to pay off our loan but since rates are so low we are just refinancing. The things they are asking us to provide are beyond what is reasonable. They asked for my parents mortgage statement because their public request record showed I owned my parents home. My letter saying no I don't wasn't good enough they wanted my parents mortgage statement. I told them to pull title to prove it but when that included $ out of their pocket they changed the condition. You provide documentation as requested then it sits for 2 weeks and then you have to send more documents because they are now old and out of date. The worst experience I've ever had. Credit score over 800 and cash that would cover the loan and they are insisting on paying off our American Express card which must be paid monthly as it isn't a revolving credit card. STAY AWAY STAY AWAY. Unless you want to continue to provide them documents after 3 months.

Update we closed our loan in mid-August and they withheld money to pay our taxes. It has been a month and a half. Our taxes are still outstanding and nobody will call us back. In the meantime interest is accruing on our tax bill.

They also had our closing documents wrong which required that the notary come back a second time for us to sign our loan docs. I had to take time off of work to sign the documents which were still not correct. We had to cross off and initial the incorrect information.

This is the worst experience dealing with a mortgage company in my life. Avoid avoid avoid!