First, it took almost 4 months to close our refina...

First, it took almost 4 months to close our refinance loan. Second, there was a lack of communication until Ed stepped in. Finally, the initial rep informed me that my rate would automatically float down if rates fell before we closed, but that was not true. Interfirst posted lower rates on Bankrate.com; but my rate did not adjust. Ed eventually did lower my rate (a little) as a nice gesture for my patience through the very lengthy process. We finally did close the loan, but I cannot in good conscience recommend this company.