Unfortunately, I went against my better judgment a...

Unfortunately, I went against my better judgment and tried this new provider instead of our previous company based on lower cost model, with the commitment that if rates went down, we could get that benefit. Interestingly, rates are now lower than ever and we "don't qualify" for a lower rate, even with nearly perfect credit, a low balance to loan ratio, steady, verified income. Agree with others that this feels like a bait and switch.