I took my car in at 1:00 and at 1:10 was thanked for joining the text messaging program. 40 minutes later I was called to say the tests were done (I came in for the 80k work and to have rear brakes replaced without a prior appointment) and that the car would bw ready in 2-3 hours. I called at 3 pm f...
Excellent experience buying a new car from Arthur. He is very helpful and easy to work with.
Well let's see, took out 14 Impreza here for a recall for a Brake switch over a year ago and got it back with both brake bulbs burnt out and was not told about it, just took our 16 Crosstrek in last week for the same recall, figured we would have them do an oil change, I asked for NON Synthetic, g...
I recently went into Subaru to look at some of their SUVs and figure out if it was a vehicle I was interested in purchasing in the future. My sales person was Nick Smith, and despite the fact I wasn t looking to buy that month, he still took the time to show me some of the vehicles he had to offer. ...
A quick and easy deal! Joe and Abby were friendly, honest and responsive.
Definitely satisfied with them this time than last, they fixed the issue and got my military discount.
Overpriced and not very friendly, they diagnosed an $8500 transmission problem 2 other mechanics weren't able to find. Steer clear of this place at all costs.
I am grateful for prompt service, a congenial staff, straight shooting about price, and genuine flexibility in working things through. Josh Martin couldn't have been more helpful, and the rest of the staff was terrific.
We had a little bump in the road at the beginning with a different salesman, but Nick Smith stepped in and from there on it just couldn't have been better. Subaru gave us a $25 gas card for the issue we had with another salesman, which was very much appreciated. Nick was very knowledgeable on all ...
Wife and I enjoyed the whole buying process at Heuberger Subaru, probably the best car buying experiences we've had, Keith, Patrick the sales reps were fantastic, wouldn't hesitate going back to Heuberger in the future.
As always, Heuberger did a great job on my service and checking those additional things I was concerned about. It is hard to find a service department you can trust, and I trust Heuberger to get the job done right.
I was in and out in a very reasonable time for an oil change and safety check and tire rotation. All staff were courteous and helpful.
Purchased my first subaru here and highly recommend this dealership! I had asked for pictures of a vehicle because I do not live in Colorado springs and Chris England went out within the hour during the night to send me pictures of the vehicle. He was an awesome salesman from beginning to end making...
This place is great and the service and free coffee is the best!
Jason did a truly wonderful job of making our car buying experience something that was actually pleasurable. He never pressured us to buy or do anything. He spent as much time as we needed looking at and test driving several models before we made our selection. He knew that we were also looking a...
3rd buying experience here, 4th if you count my best friend's vehicle. Always felt good about the sales side and service is always great. Complimentary beverages aren't bad to sweeten the deals either ;)
I ended up putting a deposit down the carpet and not purchase the car. I gave my full credit card information to them at the time. They apparently were unable to give me my refund back, and I gave my credit card information to someone at their office and they probably lost his information. If they c...
We came to Colorado Springs for vacation with our family and due to an accident where our car was totaled, we had to buy another car. After doing our homework we went to Heuberger Moters. Sean was very professional and helpful. Our experience was very good and we expect to enjoy our Subaru for ye...
It started off a little rough. We walked around by ourselves at first before someone asked to help. The first salesman and I obviously were not seeing eye to eye on much. No itroduction, didn't really ask what we wanted, not very familiar with the inventory, didn't offer a test drive and the one we ...
I got a car there in September. It was the easiest decision to get a Subaru, but their parts and services areas are not reliable and uncommunicative. I hate that I have to buy parts through them due to the ignorance that goes into ordering the wrong part and then promising a certain pick up day to a...
The team was very nice and it was great that I was shown how to use the functions of the Subaru. I loved my Forester that I had the last 3.5 years while in grad school. I drove to cripple creek and monument for assignments and my gas mileage highway would average 30 mpg. City I averaged 26. This mat...
Doing business with you all, the pleasure as all mine.
Thank you so very much.
Jane Shortt
Wished that I had bought my car here, so I bought my second subaru right here! Any dealership has their rocky moments from time to time, but heuberger really takes the trophy with their customer service and pricing. I'll buy my next subaru here as well as the ones after that.
Prompt, friendly service. Free espresso, coffee drinks, lemonade, and more at the cafe - I like the Milky Way!
Hands down best car buying experience I've had. They're super quick and easy to work with answering every question along the way.
I worked with Clint, who I cannot recommend enough! Made the process painless, all the way from giving me quotes to making sure I had all the necessary paperwork.
T...
Kory was very knowledgeable and helped answer every question we had!
Love getting maintenance service at Heuberger! The service people are friendly and efficient. The waiting area is comfortable and welcoming with nice restrooms and excellent coffee.
very good service, clean showrooms, salesmen very knowledgeable
Excellent service! Thank you, Keith Day. Our 4th Subaru that we ve purchased from Heuberger. Thank you so much!!
Great experience purchasing a CrossTrek from Heuberger. We worked with Andrew and he made the process simple and timely. Highly recommended dealership.
I love coming here to have my car worked on! They always give great customer service and follow up!
Heard fantastic things about this dealership from a friend. We happen to not live in Colorado Springs but wanted to do business with them. Just bought a new Subaru Ascent and love it and the process with Heuberger. All of the internet sales and finance individuals were easy to work with and ex...
Joe Esker was wonderful and very patient with us. I appreciate the time he spent with us and the knowledge he has for the vehicles. My wife will love this car. Thank you!
Everything was fine except for an extremely long wait for an oil change. I suggest you have a northeast location for service sch as Woodmen and Powers area.
Great place! Treated well as a customer. Also, worked there and felt like part of the family. Love Subarus!
The car buying experience I had at Heuberger was the best that I have had. Tommy Demers was an excellent salesman and went above and beyond to meet our requests and help us through this process. The whole process, from start to finish, was excellent.
A really great car buying experience! The salesman, Andy, was so nice and genuine - he was very friendly and didn't fit the description of what you typically think a car salesman is like. Even the finance guy was very nice and patient with me as I changed my mind several times on financing options...
I knew from the summer of 2015 that my Subaru was on airbag recall, so I didn't let anyone sit in the front seat, as I kept putting off making an appointment. So, about three weeks ago everything in life had calmed down enough and I made my appointment. Being from a smaller town I was a little los...
Steve Stanley has gone out of his way to help us purchase our first subaru. He also went above and beyond to help us understand our new car (this car is loaded with cool stuff!). Abagail in financial was fantastic in helping us navigate the financial side of things. So far we are very pleased with o...
They were super friendly, but also super busy on a Wednesday. Cory was great! He came in on his day off to finalize my purchase.
Ryan, our sales person, did an amazing job getting things done as quickly as possible. This was a business transaction and we didn't have time to come sit for five hours waiting on finance when we were purchasing outright, and leasing. Ryan worked with us on car selection, and exchanging all possibl...
Brought my vehicle in for some service, Zeb was my advisor and wow, he made my experience amazing. He was able to get everything done in a timely manner, even when that place was crazy busy! His customer service is stellar and Zeb is a true asset for Heuberger! Thanks again! I will def only use Heub...
Overall it was a great, stress free purchase and experience at Heuberger. Thanks for everything and looking forward to driving my new Forester for several years.
**update** i have spoken with alex about the situatuon and it has left an even worse taste in my mouth about the company. He is very condisending and belittling. He offered absolutly no resolution basically told me the tech found them in my car center console so he left them in my cupholder. If you ...
I highly recommend going to Heuberger Subaru for any car needs. The entire team was amazing. They helped me out when I was way over my head after I was in a car accident. Paul Blessing is wonderful to work with and would recommend him to anybody looking for a new or used car.
Our Family loves salesman Joseph F, We have worked with him before at another dealership, but when we found out he was at Subaru we drove over there, and got an amazing deal with him, like he always does. Car no.3 with him and with a large family I see us working with him many more times. Thank Yo...
I shopped online and worked with John F. Call internet sales and ask for him specifically. Fantastic experience start to finish. No games, just the best prices within 1000 miles of Las Vegas (literally). Highly recommended. Car was in perfect shape. I'll be back there for my next Subaru.
Thi...
This was by far the worst service from in any company I have experienced. We drive 2 hours to have a recall item looked at, told it would take 6 hours. We made arrangements to borrow a car while there. We returned 6 hours later at 3pm and the car had not been touched. It was taken in at 3:30 and re...
Had my annual service and they indicated my break pads were worn out during the service. No issues since I had the car for 4 years now. However after they gave me the bill I was astonished at how much they overcharge. Break pads were 3x the cost and they charged for two hours of labor. Have replaced...
Great staff, service and prices. The Java Kat Kafe provides courtesy drinks and fruit while you wait or to go. It's easy to see why this dealer is highly rated.
Please note, the courtesy shuttle doesn't apparently run if there a trace of snow on the ground. While the interstate and roads were com...
Absolutely fabulous experience from start to finish! Heuberger is by far the best dealership I have ever purchased a vehicle from, from sales (it was truly a pleasure to work with Wendy LaBree) to finance and everything in between.
Love my new Outback - and the next time I purchase a new Subie, I...
Was in for service and service writer was friendly and kept me informed as to where they stood on getting me out. I waited for vehicle.
Heuberger Subaru cares about customer satisfaction. I would definitely shop here again.
Update: I was contacted by Marshall at their customer care who will refund the taxes paid so I can pay them to my home state, and offered to pay for the half a tank of fuel. He said he had to wait for his GM...
Heuberger Motors has none of the negatives of going to the dealer for maintenance. Sure the prices are a little higher, but they are quick, professional, have a great military discount, and know exactly what they are talking about!
My husband and I were crunched for time getting a car after I was hit by another driver and my car was totaled, all while pregnant. We decided to get a gently used outback and were happy Heuberger had two used Subaru outbacks that were similar. When we asked to see the cheaper of the two we were tol...
Very friendly employees, they explain everything before starting repairs.
The worst experience ever, they misled my son, let him drive a car home and two weeks later called and said they wanted the car back. Apparently they let him drive the car home but the loan did not go through. He put a $1000.00 down payment on the car and they refused to give him the money back. If ...
Nice store lots of selection and colors of cars staff was knowledgeable and friendly cars drive very good I will visit again.
This is our first time at Heuberger Motors. It was the easiest car buying experience that we ever had, even though it included a trade-in. Marshall was great and very easy to work with. Adam (finance) was also a pleasure to deal with. I should add that the 2018 Forester has exceeded our expectations...
Bought two Subarus from this dealership in the last two years. The staff are great and answer all your questions. You will not beat their deals. They have the best prices in Colorado
One of the best car buying experiences of my life. Dave Wilkinson was courteous, polite, very knowledgeable and an overall nice guy. I would highly recommend them to a friend or to purchase another car
Repeat customer #3. They totally screwed up my financing. Wrong name entirely. Pulled credit they didn't have permission to do. After I find out, they don't care. Essentially said "nothing we can do about it, the car is yours" I won't be back for car #4. Absolutely horrible way to treat a repeat cus...
I have mainly dealt with Jacob L when buying cars. Best no pressure salesman. We have bought 5 cars from him personally, and 7 total from Heuberger.
Great service experience. All were friendly and helpful
Clean, accurate with great waiting area. I like the free coffee and fruit. Thanks!! Took the shuttle home, nice service. Clean bathrooms. I will not go anywhere else again.
I've been driving Subarus for 20 years and I love them. We bought our first brand new car here and I couldn't be happier. I'm now getting the older Subaru serviced here. Everyone is extremely helpful, friendly, and polite. Heuberger is the best!
Worst dealership ive been to. I usually hatr when people try to harrass you and what not, but this time it was different. I get there walk around and nobody even bothered to even offer help. I had to go to customer service to ask for assistance. And when i went, the lady there just stared at me for ...
Absolutely excellent place to buy a car. Never felt pressured into a purchase, and the salesman talked me down from a more expensive less practical car. If you're in the market for a Subaru, this place is where you should go!
Maintenance is reasonable pricewize and
I have never had an issue with the work done. Often it is pretty busy because it's the only Subaru place nearby and because it's a good place.
I am totally stoked about my new WRX!!! I just had the most awesome trip to Durango in it. I went the long way that went by Silverton and there is no car out there that could be as fun to drive on those mountain roads.
I really appreciate the effort that Clint made so that I could make it work ...
The work was fine, the communication was lousy. Upon checking in, I was told the service department could do practically any maintenance task in under 90 minutes. At the 90 minute mark, I went to check on progress and the person with my paperwork was nowhere to be found. Also, my car was nowhere to...
Always had good service with them for over 20 years. We've got two cars, an Impreza and a Forester. Before that we had a 2000 Legacy Outback that gave us 18 years of good service, all taken care of by Heuberger. They always found ways to save us money during our maintenance.
Jim (the internet service manager) was incredibly responsive, helpful, and made my purchase decision very easy. I highly recommend Heuberger Subaru if you want a great deal on a great car!
Great free coffee while you wait, comfortable waiting areas, friendly helpful staff.
Tierani is literally the best - I plan on recommending her to all my friends! She made the process go super smooth and found us the exact car we wanted for an awesome price. Everyone at the dealership was also super nice and personable. We love the little coffee station (it really is better than Sta...
Will NOT honor their Warranty on Parts and their Own Labor.
Will claim denial due to aftermarket parts. However, according Magnuson-Moss Warranty Act of 1975 The act states that a dealer must prove that aftermarket equipment caused the need for repairs before it can deny warranty coverage.
This easily was the quickest leasing process I've ever experienced. Karen contacted me before my other lease expired. She was able to work out a new lease that actually LOWERED my payment on a newer Forester that had MORE features than the one I was leasing. She prepared all the paperwork in advance...
I bought a Subaru BRZ from Clint at Heuberger Motors about a month ago, and overall it was a great experience. I found them on the internet offering great prices and service. My local dealer wouldn't come off MSRP on the popular BRZs, so I had to look elsewhere. Clint gave me a great no-hassle pr...
I understand some days can be busier than others, but I made an appointment 2 weeks ahead of time and it still took 10+ minutes for an advisor to even walk up to me after I arrived. Maybe they were short staffed, or someone called in sick. So I understand things happen. They did not appear to be b...
Not impressed. At all. My car has been having issues with idling, it likes to try to die after a few seconds. I took my car here because I heard they were the best. They are over an hour from where I live. I dropped off car at 10am (on the dot per my appointment), I was told it would be a few hours ...
"Subie Lube" advisor Patrick was excellent. I don't normally take my vehicle to someone for service, but I got a maintenance contract with my new legacy. They were courteous, prompt, and did everything as requested. Patrick treated me right.
Good service, love the cafe. 4 stars cause the idea you charge labor for an oil change is ridiculous. Still service team and management staff took care of my issues and I'm happy with how they stepped up
Learned of faulty windshields on the Outbacks after mine cracked unexplainable while sitting in my work parking lot. Took it down there to see if they would do the right thing, and they did not. Dont buy Subaru if you want a happy experience with your vehicle.
Just wanted to add that the price of...
The weirdest, most inefficient, non communicative customer service experience I've had this year. The one star is for the nice people who work at the coffee bar.
Awesome experience with Heuberger! We flew up there from Austin, Texas and they met us at the Denver airport to shuttle us back to the dealership. Once there our sales woman, January, was awesome as was the financing woman, Dawn. Everything went as quick as it could with zero hassle, unlike many ...
My wife and I recently started car shopping to replace a very old minivan. We had some idea of what we wanted and had visited a few dealerships, but we were not sold on any one car. I saw on the internet a possibility. It was available at Heuberger Subaru. Upon arriving at the dealership we were...
Heuberger Subaru is by far the most pleasant place that I have ever seen to buy a new car and to have your car serviced. The dealership seems committed to making the experience of buying a new car hassle-free and even fun, and I think they do an excellent job of keeping their prices low and making t...
Great dealership. Their service department is great, their people are great. Wouldn t buy or service a Subaru anywhere else.
My family and I have now purchased three new Subaru's form Heuberger online and had them shipped to Salt Lake City. No hassle, no hidden fees, local dealers could not match within $1500 bucks. Shipping is fast and reasonable. Customer for life. Thank you.
Terrible service department did not do a good job servicing my girlfriends Subie!
My car had only 20,000 miles on it but was not sounding right. I took it in and found it was past warranty by just a couple weeks. However, the service dept. diagnosed the problem and corrected it without a charge as they saw I had to wait a few weeks for the appointment and had bought the car at t...
Will not be going there again. don't recommend at all prefer going all the way down SW of springs to get my car checked. bad customer service especially from Tina who attended me...
I like my Subaru. I just want anyone who's considering buying a Subaru from here to know that the service department is not about customer service. You will need to plan for days of hassle even with an appointment. I made an appointment to have a new window seal worked on due to excessive road noise...