Heuberger Subaru cares about customer satisfaction...

Heuberger Subaru cares about customer satisfaction. I would definitely shop here again.

Update: I was contacted by Marshall at their customer care who will refund the taxes paid so I can pay them to my home state, and offered to pay for the half a tank of fuel. He said he had to wait for his GM to get in on 17FEB20 to send the check. We received the check 21FEB20.

Purchased a used car, great price, friendly staff. Tried to get title to register in home state, salesman argued with me it could not be done. Said fine, register it in my state for me. Said i could not because i had a colorado address on an out of state liscence. Tried to explain my job allows me to do this, or my state would not allow. Tired of discussing after 5 minutes.

Then after paying lump sum and filling out paperework it took 45 minutes of additional processing time.

Wanted the car, so knowing title registration takes days to process at dealers I just called title clerk the next day to have it and refund of title and registration fees ready. Title promised after 12:00pm 14Feb20, but no mention of refund.

This is slightly petty, but I think justified. Salesman promised a full tank of gas, but when it was time to go, only had a half a tank. Was so fed up I drove away, just glad to have the car.

Really the difference in this experience between satisfied and unsatisfied was:
1. Arguing with the customer
2. Registering in my home state
3. Full tank of gas
4. Confirmed refund of title and registration fees since I have to do it now