I got a car there in September. It was the easiest...

I got a car there in September. It was the easiest decision to get a Subaru, but their parts and services areas are not reliable and uncommunicative. I hate that I have to buy parts through them due to the ignorance that goes into ordering the wrong part and then promising a certain pick up day to a customer and then not calling them back on that day. If you think the service area is any better, think again. These people do not know how to work a phone and let me leave with a broken tail light without even an offer to fix it (in fact the guy told me to go to auto zone). I'm just disappointed with my experience but can't do anything about it except post this because where else will I get Subaru parts in Colorado Springs, when I really need them?