The water quality is outstanding! Noticed the difference with our drinking water, sparkling glassware and wonderful feeling shower water without the chemical residues! What a difference. The professional presentation and installation was definitely five stars!
I knew what I wanted but struggled to find the right provider. Thank goodness I saw an infomercial for H2o Concepts. Karen came to the house to get the ball rolling and two days later John installed it lickity-split.
Great experience! On time, courteous, cleaned up and provided instructions!
We purchased our system in August 2017 and it was a mistake. We had a softener and the only problem was my wife did not like drinking from a faucet, only the RO system. Our dishes are not cleaning in the dishwasher, they are spotting, our skin is drying and scaly, and soap does not lather in the sh...
Our Technician was John. He was polite, very quick but thorough. He left everything very clean and explained the system to us. It was a very good experience
John arrived at the home and he very professional, knowledge of the H2O system, and answered every question I asked. I am very happy with our decision to invest. Although, it has been a few hours since installation, I can tell a high difference in the taste of the water.
Sending pictures. New issues this week.
Sewer backed up because of poor installation of overflow hose from H20 into my main sewer drain to septic tank. Not Legal work not up to code. Leaking under manufactured home. Had to call plumber 9:30 pm to fix clog. See their camera pictures. Another $378.00...
Salesman -very professional,courteous...
Installer - very professional,courteous...
John was very fast and professional installing and explaining how the system works.
Technician arrived well within the appt window and immediately identified himself. He was very professional and knowledgeable and was able to discuss installation options. He installed the unit in a timely manner as we agreed and cleaned the area. We're looking forward to years of good water.
Spent thousands for this whole house system and not much changed in regards to the hard water deposits. The hard water still covered and ruined all my appliances. Don't buy it's a rip-off.
Great personal service, from sales to installation.
Service with a smile. We are very happy customers.
Poor warranty service, we have are in our system when we pour water we have air in the water they said it wasn't their system it was our problem, they refused to send out a service technician and if they did they would charge us $165
So there warranty is not worth the paper it's written on beware o...
Allan was terrific! He answered all of our questions and gave us advice on our system. John was over to install within a few days. John was just as friendly and knowledgeable and he completed the install within a couple of hours. The warranty and service agreement (not contact) are vcomprehensive to...
We were very informed about this company. A lot of our neighbors had them install the unit. From the beginning to install was great. The professional man that came and put the unit in was the best. Very knowledgeable very nice we talked he told us what he was doing every step of the way. I highly re...
The installation was 5 stars! John was awesome! Very professional knew his job very well! Explained the system very well, and made it easy to understand! Give that young man a pay raise! Worth every penny! Now let's see how the system works. Haven't moved in the house yet. Not moving in until April...
I had an H2O Concepts system installed in 2013. I was happy initially, but soon realized it does not get rid of hard water deposits!! I still had all the signs of hard water on fixtures that I had prior to installation!! Not worth the money!
Called company to have ther older unit removed, was told someone would call me back .never heard back from anybody after two weeks. Called again to set up an appointment -appointment set up. I was told I would be contacted an hour before appointment. Waited for 2 1/2 hours for a call or text to show...
I got my new h2o installed. The technician that installed my unit was very professional and answered all my questions that needed answering.
John was punctual, informative, and generally a great person. He cleaned up everything, showed us what we should keep an eye out for and told us we were welcome to call the office if we needed anything. Would recommend him to anyone.
John, our installer, was friendly, professional, efficient and helpful. The system is up and running and we look forward to years of better water.
The water system cleared out chlorine from our water instantly! The installer was friendly, on time, knowledgeable and efficient. Happy to finally have the best!
Great in home no pressure introduction by Kevin.John the installation man was excellent. Happy I finally got rid of using salt and cutting way down on bottles of water.
This is my second purchase of an H2O Concepts water system. I like how the system is virtually maintenance-free and doesn't need salt! The whole experience was easy, quick and hassle-free. Installation was quick and painless as well. I would certainly recommend this water treatment system to anyon...
John was very professional and able to answer any questions I had. Will recommend your company to all my friends and family.
These guys do not stand behind their product. Very disappointed in there customer service. I would not recommend their product to anyone.
Exceptional customer sales, Installation, and training. The product meets and exceeds our needs and expectations.
Even tho we had previous knowledge of H2O systems thru my brother and watching tv spots, Jan provided a greeting presentation leaving us with an easy decision process. John completed an easy install, walking us thru the process as well. Our garage and kitchen was left clean and in a timely manor . T...
Had a question about the system that was on my house, they made arrangement for a technician to come by and answer my question and check things out. Great service and the technician John was top notch.
Installers were very courteous and knowledgeable about my plumbing and how to get the best quality water.
Outstanding.... Install went fast,clean and no issues at all.. Water is awesome since system installed... Highly recommended!!!
Amazing service. Called and two hours later it was installed. Thank you.
I wanna give H2O concepts a 4.5 but it s not allowed apparently. Well first off everything went smoothly. Same day install and the installer was even early!! I know rarely happens, but I get like a priority or maybe they really want my $5000 lol I think it is a bit pricey but the warranty and referr...
John was the installer on our new H2O Concepts whole-home water filtration system. He did a fantastic & professional job! He was knowledgeable & courteous; an excellent young man.
Very friendly and fast. I can taste the difference between old water and the new water. And the shower!
We moved into house that had this system. We have been here 3 months. The unit was installed less than 4 years ago. We were told nothing about it when we moved in. Well the Valve went out and we called 145 to come look at it. A lttle less than $1000.00 to fix it. When I ask if they could give us a b...
This is my second h2o concepts whole house filtration purchase.
Its awesome to be able to drink water from anywhere in the house.
Smoke and mirrors. Laughing stock of the water treatment industry. They should not be in business.
Very happy with the Model: 1044 Combo System. Performs exactly as advertised...Thank You!!!
just finished having a water softener installed after four years of H2O concepts unit and my pipes were full of scale and some of the worst looking water came out of my pipes. NO THANKS do your self a favor and go somewhere else.
I had an appointment at 8am 7-9-2018.
Upon arrival I was fortunate to have meet John the installer.John is a very articulate young man with knowledge of the H20 concept..
Every question I asked,John had the correct answer without hesitation.. John installed the equipment in a timely manner & with...
Everyone has been great to work with & very efficient. Great job.
The tech John came to my house right on time.Took about an hour for install.John was great,very friendly and answered all my questions.Took the time to show me how it worked.Sales person was also very friendly and knowledgeable.Would highly recommend this company.
Purchased our system less than 4 years ago. The drain after regenerating would not turn off completely causing a constant drip of water. Beware of the TEN YEAR WARRANTY. It is costing me a $145 TRIP FEE. What a bunch of liars.
I want to Thank Phyllis , Irving, Brittany, and John of H2O Concepts. I just received my new 1044 system and it s up and running just fine. Thank you Irving for stopping by and taking time in explaining the system to me. Great work John on the set up, you do really good work, and also taking the tim...
Great company and when a issue arises was resolved in timely manner. Highly recommend and live the softener also amazing
The salesman was very knowledgable, courteous and patient. I am a procrastinator. The installer was knowledgeable, courteous and professional. They both were awesome. The install was very clean. No complaints or concerns with the unit. We love it! Our water does not smell. The water does not taste l...
Our experience with H20 concepts was very pleasant. The staff was very knowledgeable and professional. Starting with the very beginning and going through the installation of our system. Someone was always right there too make sure that our questions and concerns were answered. Now that we are living...
This is the second time I have purchased a system from H2o Concepts. I'm looking forward to seeing the results and get rid of the Salt. The installer was polite, explained the system, and cleaned up after he was done.
This is one of the worst companies I have ever had to deal with!
I was totally lied to ...
If I could rate them as a minus 5 that is what they deserve.
I am trying to make this simple ... as I could write a mini book here... of the travesties they have caused...
I was told the installer...
Your installation technician was very courteous, professional, and cleaned up nicely after completing his work. He explained all options to include additional charges if I selected any different options. Thank you so much for quality installation.
They did a great job. Now we have drinkable water with no salt
The service was great, as other reviewers have written, and the installer was courteous and efficient, thus two stars. But if I knew then what I know now, I would not have spent $4,500 on this system. The main problem is that after the water dries, it leaves behind water spots on shower doors, refr...
Our original H2O Concepts whole house filtration system died after 15 years unfortunately. Ken came out to service the unit & gave us the bad news. He was great & installed a new system. Same day service was wonderful & 0% financing was an extra bonus. Ken was awesome!
We bought this system for our last house and it was amazing. We just bought another one for our new house and we are very exited to be using it again. John came out and installed our H20 system and he did a perfect job. He s probably the most professional and personable rep we ve ever had and his wo...
Excellent technology and customer service experience. Install was efficient and the installer was very knowledgeable and professional.
Giving themselves 5star reviews? Take a look, 2 of the 3 5 star reviews are from employees. Pathetic!
Like many water treatment companies, they count on consumers not understanding how they work. This system is only a large filter. One where the media cannot be easily or affordably replaced. If y...
Horrible, horrible and horrible. I scheduled an appointment for them to Come out and explain how it works and quote a price. Took off work early, lost money and the sales rep FLAKED on us!!!! Dont waste your time
Very good, on-time install. So nice to away from the salt and still able to get beneficial minerals in my water. Cost of maintaining Kinetiko and slime in salt tank was enough reason to give a non-salt filter and softener a chance. 10 year warranty helps and time will tell for taste and feel.
What a great product and great company too. We have purchased a few of the whole house filters for different houses,and everything was great including the service.
Reviews suck....I think I will look into another company
That's why I always read reviews.
Installation tech was very knowledgeable, upbeat, polite and kept a clean work environment. John took the time to answer my questions and go over the system with me. I highly recommend H2O concepts from a customer service perspective. That being said this rating is solely on their customer service. ...
Love H2O Concepts!! Highly recommend this company. John, installer, very professional and friendly. Came to my home, worked efficiently, and my home looks better after he left. The new system worked perfectly after install. I am a very happy customer!!
John, the installer, arrived within the designated time period on 4/17/2019. He looked over my situation relative to the water, electrical and drain locations and made a few suggestions. Each had plusses and minuses. I selected the one most convenient to the water line and drain locations knowing...
I'm not sure if the first ones you got sent to you or not but I'm doing it again. I gave you 4 stars because I have not been able to use the water yet. It just has to do with the delivery and install. The installer was very pleasant and confident and answered all of my questions. Arrived and set to ...
Misleading and overpriced. Contact Just Plumbing for an honest experience. They treated me right.
Wonderful experience. John was excellent, wish he lived here. Had it installed within an hour, and explained everything about system. Very personal and comfortable man. Really great and nice to be able to drink out of every faucet in house. Notice a huge difference in our skin. Not scaling anymore a...
H2o Concepts offers a high quantity system that goes beyond the regular water softener system. Made right here in Arizona. We love it.
The technician was very knowledgeable and explained every step of the installation. He showed me how to test the water. His name was John. He was very courteous.
Our first system was trouble free for over 12 years until we moved, and we just had our second system installed in the new house. With such a great first experience, there was no hesitation about going back. Very happy with the taste, the speed and professionalism of the installer, and how simple th...
H2o Concepts were very professional and knowledgeable on every step of the operation and installation of the water treatment system. We are strongly recommend it to anyone who's interest it in getting one.
We are very unhappy with this water system. Never in the entire sales presentation did they tell us it would be hard water. They just said that it would have calcium and magnesium in the water which would be good for us.
When I called the company to complain about the hardness and the spots in my s...