DocDoctor

Very efficient, great customer service.

Read full review

Fast, friendly service that was very affordable! M...

Fast, friendly service that was very affordable! My oversized door couldn't be fixed by another door company after they showed up and looked at it. Referred me to door doctor who promptly came and fixed it. Would recommend to anyone looking for a reputable garage door repair company that is capable ...

Read full review

Less than 1 star. Wont be considered for future wo...

Less than 1 star. Wont be considered for future work in condo building or for property management.

Read full review

Called on Friday to get door opener replaced. Got...

Called on Friday to get door opener replaced. Got appt for Monday afternoon (1-5pm). Tech showed up at 3pm. Friendly and efficient, and did not try to invent additional work. They installed the original door and opener about 16 years ago. Pleased with service; wish prices were lower.

Read full review

Dear company driver on Ramsayville Rd at 5:30pm, ...

Dear company driver on Ramsayville Rd at 5:30pm, 2017-06-21: you are not a NASCAR driver. Driving in the oncoming lane at what must have been 105kms (our car was already going 90) for a good kilometer and a bit to pass two cars at once (with plenty of distance between us) as you are approaching a ...

Read full review

Excellent service and prompt attention from Stepha...

Excellent service and prompt attention from Stephanie and excellent work by Jack on the install of our new garage door. Highly recommended.

Read full review

The spring on my garage door broke recently on a S...

The spring on my garage door broke recently on a Saturday morning. Having used Door Doctor before I knew they had 24/7 service. I called at 9:30 am and by 11:30 am Kurtis had my door repaired and working perfect. He sure does know his stuff. Door Doctor is a very professional company.

Read full review

Bad customer service

Read full review

Had both garage door replaced today and Alex the i...

Had both garage door replaced today and Alex the installer was very professional and did a sensational job. Both doors work well and I was very pleased with the service. Job well done!

Read full review

I have received excellent customer service and qua...

I have received excellent customer service and quality repairs from Door Doctor Ottawa for over 20 years. Over the past 2 decades, I have called them on a few occasions to replace broken torsion springs, broken cables and the garage door opener. On this latest repair call, Kelly was very responsiv...

Read full review

What a great company Door Doctor is from the peopl...

What a great company Door Doctor is from the people who answer the phone to the technicians who supply the service, install doors. Always well received on the phone, and the technicians are thorough, efficient, tidy and do excellent work. We are so happy with our new garage door. Thank you agai...

Read full review

Support Canada and local businesses and call these...

Support Canada and local businesses and call these guys if you ever need a garage door. Stephanie provided an excellent sales consultation and provided all information without being pushy. She was quick to follow up on a status inquiry about our order. The door we received was of high quality and...

Read full review

Excellent experience. The installer arrived on tim...

Excellent experience. The installer arrived on time, did great work, and the new doors work like a charm. Highly recommend.

Read full review

Just had Kurtis come in to check on our garage doo...

Just had Kurtis come in to check on our garage door that broke over the winter. It was an easy fix and he told me exactly what to do to fix it and program it in the future. We also wanted a keypas installed and he happened to have one with him so he installed it in no time and told me how to reprogr...

Read full review

Sales representative Stephanie J was professional ...

Sales representative Stephanie J was professional and very knowledgeable. Promised me installation before Christmas s and delivered her promise. Installer Josh C very polite and professional. I shopped around and found door doctor to be competitively priced .I would recommend door doctor

Read full review

Had Door Doctor come quote our garage door and ope...

Had Door Doctor come quote our garage door and opener to be replaced. Our sales rep Stephanie was so knowledgeable and worked hard to ensure we got the product we wanted in our budget, didn't try to upsell, didn't suggest things she thought we didnt need. Upon install day their tech Alex came out, h...

Read full review

Our family was enjoying a movie one Friday evening...

Our family was enjoying a movie one Friday evening, when we heard a god-awful crash come from inside our garage. We immediately ran to the garage to see what had caused it, and saw that our garage door spring had snapped and one of the cables was corroded and had broken. We were unable to open the d...

Read full review

As a result of a service call in May I ended up ge...

As a result of a service call in May I ended up getting an estimate to replace 2 single garage doors. Deciding to go ahead with the replacement required some interaction via e-mail and phone with Stephanie at the Ottawa office. These exchanges were always cordial with a satisfactory result.

The...

Read full review

Extremely happy with the installation. Amazing job...

Extremely happy with the installation. Amazing job!!

Read full review

Highly recommended! They have offered fast and fri...

Highly recommended! They have offered fast and friendly service on a consistent basis. The service technicians were very honest and quick. The ladies on the phone were also very helpful being able to send out a technician right away after we had one of our doors stop working in the middle of the win...

Read full review

I made several attempts to schedule an appointment...

I made several attempts to schedule an appointment with Door Doctor Ottawa. After failing to call me back to confirm an appointment, I finally received a window for a service call (1-5) on a Friday afternoon. No technician came by, nor did they have any record of my call despite speaking with the sa...

Read full review

We called Door Doctor when our garage door broke ...

We called Door Doctor when our garage door broke and we had a technician assessing the problem the very same day. We had the repairs done by Jamie and we are more than satisfied with the quality of the work and the replacement door opener. Now our garage door works beautifully, smoothly and quiet...

Read full review

I bought my Garaga garage door from them. Amazing...

I bought my Garaga garage door from them. Amazing service and product. What is more amazing is a few years later there was a problem. They were there, with support from Garaga, to fix the part and did it quick. Friendly, well informed staff. Highly recommend them.

Read full review

Embarrassingly enough, I backed into my garage doo...

Embarrassingly enough, I backed into my garage door and after a couple of estimates and frantically googling online, I was stressed out to believe that I had to replace my whole garage door. I am SO extremely thankful I called Door Doctor!
Mike was AMAZING, so nice, so professional, explained every...

Read full review

Mike was the tech on site and went above and beyon...

Mike was the tech on site and went above and beyond. He was very clear, did great work and ensured I was happy. He also picked up roofing nails on my driveway, left by the roofers that had been there last week :P and informed about it and wawrned me of the danger!

Read full review

Quick, friendly, professional. Thank you!

Read full review

I am redoing a rustic barn renovation and it was i...

I am redoing a rustic barn renovation and it was important that everything be built properly to maintain the look and structure of the building. This company's communication was excellent, very prompt, they were here when they said they would be, they came on several occasion to insure the plans we...

Read full review

Installer did a terrible job. Broken bolts door w...

Installer did a terrible job. Broken bolts door wouldn't slide. No outside handle. Stripped off bolts, lock didn't line up....list goes on. After a phone call, they promised to return later that day. They did not. I called again. and he returned 5 hours late, 4 days later. (the non working door has...

Read full review

Wonderful experience. I got a prompt appointment, ...

Wonderful experience. I got a prompt appointment, they followed up with what turned out to be parts covered by warranty, and they came back and fixed the problem once the work was approved by the manufacturer. It was always easy to get ahold of a live person on the phone, and their technician was pu...

Read full review

Had a door cable break after hours last night. Boo...

Had a door cable break after hours last night. Booked an appointment on their online booking tool for the first appointment of the day. A rep contacted us almost immediately to confirm the appointment. The service team Ken Labossiere and Dan arrived as promised and completed the repair. They also in...

Read full review

Great service. Wire came undone on our door. They ...

Great service. Wire came undone on our door. They had someone here within a few hours of the phone call. Courteous and professional repairman. Highly recommend!

Read full review

Excellent service, and knowledgable staff all arou...

Excellent service, and knowledgable staff all around. Everything was seamless from scheduling the initial appointment to having the actual repair completed.

Curtis, who completed the repair, was great. Thanks Door Doctor!

Read full review

Most amazing service! A job exceptionally well don...

Most amazing service! A job exceptionally well done, professional, and fast. Yesterday my home garage door came crashing down, it was Easter Monday, and sideways rain all day - not good. I found Door Doctor Ottawa online and used their online booking tool which was fantastic. I was able to explain t...

Read full review

This morning my property management just had Door...

This morning my property management just had Door Doctor replace the seal on my garage door. Their technician Mike Anderson was very friendly. He completed the job efficiently and left no mess.

Mike even took the time to explain to me why the seal had broken and what management should do to pre...

Read full review

Being new home owners, when our garage door broke ...

Being new home owners, when our garage door broke we were in a bit of a panic. We are so happy we called Door Doctor,! The person who answered the phone was kind and helpful. Received same day service - Mike was extremely nice, not pushy, explained everything, was super efficient and he cleaned up a...

Read full review

I called a bunch of business numbers for garage do...

I called a bunch of business numbers for garage door repair that I found online, and I got the run around every time until I went to the Door Doctor s website and simply entered my info. I was given the option of an appointment THAT SAME DAY when everyone else I spoke to said it could be 3 or 4 days...

Read full review

This was an amazing experience from start to finis...

This was an amazing experience from start to finish. The office staff are curteous and professional and the technician was knowledgeable, professional and efficient. He went beyond the call of duty in installing a new garage door opener and did some repairs to the garage door frame, etc. Thank yo...

Read full review

Great service. we've used these guys twice know an...

Great service. we've used these guys twice know and have been impressed both time. knowledgeable staff at a reasonable price.

Read full review

Highly recommend Door Doctor for your garage door ...

Highly recommend Door Doctor for your garage door repairs. Arrived on time, completed the work and lubricated where necessary. Left it clean after completing the job. Well priced for work completed.

Read full review

We purchased and had a new garage door installed r...

We purchased and had a new garage door installed recently. Everyone we dealt with was very professional, Stephanie who provided the estimate, the office people who looked after the booking, Josh and Jackson who delivered and installed the door and have amazing personalities. Wonderful service, we ...

Read full review

I don't usually leave reviews but today I was impr...

I don't usually leave reviews but today I was impressed with the hard work. It was -24 today and I was thinking they were going to cancel on me because of weather conditions but my technician Mathieu showed up early (as promised) and hustled all day... even did the aluminum flashing!
Nothing but a ...

Read full review

We couldn't have asked for better customer service...

We couldn't have asked for better customer service both by Kim on the phone and Curtis who installed our new garage door openers. Curtis came to our house within a few days to assess the cost and what we needed. Very reasonable prices and knowledgable people who made the process very seamless. Fast...

Read full review

HAD A SERVICE CALL FOR DOUBLE DOOR OFF THE TRACKS ...

HAD A SERVICE CALL FOR DOUBLE DOOR OFF THE TRACKS AND LOSS OF SPRING TENSION. THE REMOUNTING AND ADJUSTMENTS WERE PROFESSIONALLY DONE BY JAMIE. I WAS IMPRESSED AND WOULD RECOMMEND BUYING A DOOR AND MAINTENANCE FROM DOOR DOCTOR. THIS IS A JOB FOR THE PROFESSIONALS LIKE JAMIE.
ALSO YOU CAN GET ...

Read full review

Poor communication with me and the service team. I...

Poor communication with me and the service team. I cancelled the call after shopping the repair around to the competition. I even spoke with the representative a second time to confirm the cancellation; service person still showed up.

Very expensive compared to the competition. Exactly 58% more t...

Read full review

Kelly was efficient and kind. We had service withi...

Kelly was efficient and kind. We had service within 2 hours. This is the 2nd time I use Door Doctor. I would never go anywhere else. Both times we had superlative service.

Read full review

Very easy to book for prompt repair. Repair was do...

Very easy to book for prompt repair. Repair was done very professionally by Kurtis. His dedication to doing great work and care were amazing. Many thanks!

Read full review

Very professional and extremely fast service. Our ...

Very professional and extremely fast service. Our door broke and door doctors were able to come by to give us a fair assessment/quote early on a Monday morning. Price was good, service was excellent. The expert on site was also able to give us a bunch of info on maintenance and things to look out fo...

Read full review

OMG, I don't remember the last time I got amazing ...

OMG, I don't remember the last time I got amazing service like this. Stephanie was very professional, great recommendations for style and colour. Installers were top notch. I would recommend Door Doctor for a garage door replacement!

Read full review

Great communication and great service

Read full review

I used them twice this year, once for a broken cab...

I used them twice this year, once for a broken cable and once when the opener machine broke. On both occasions I got same day service. Jamie, the technician was friendly, and he discovered a minor problem that had been there before. When the cable broke he just fixed the cable; did not push me t...

Read full review

Great service, products are also solid, speedy res...

Great service, products are also solid, speedy response!

Read full review

Cant even keep an appointment for an estimate 2 ap...

Cant even keep an appointment for an estimate 2 appointments made no phone call nothing. Thanks for wasting my day.

Read full review

Great service as usual! Jamie was very professiona...

Great service as usual! Jamie was very professional and he took his time to explain the work also answers all my questions pertaining to my garage door. Also gave some great recommendations. Thank you Jamie.

Read full review

I had called 2 other companies when I accidentally...

I had called 2 other companies when I accidentally backed into my garage door and neither even called back within a reasonable time, one never called back at all.
Curtis was on location within a half hour of my call and provided me with a clear, accurate estimate for replacing the damaged panel and...

Read full review

I couldn't have asked for better service. They ass...

I couldn't have asked for better service. They assessed and fixed everything in less than 20 minutes. Both guys were SUPER nice and informative. Price was great too!

Read full review

I had a garage door opener installed and the job w...

I had a garage door opener installed and the job was fantastic. It works great, he balanced my door and tensioned my spring as well, and my door is like brand-new. I really appreciate how clean the job was. The technician stapled the wires so straight and neat I actually admire my wiring now.
...

Read full review

Price was very reasonable for a commercial garage ...

Price was very reasonable for a commercial garage door. High quality materials and it still works like new (purchased several months back). Extremely happy!

Read full review

Excellent customer service from sales, booking and...

Excellent customer service from sales, booking and especially the installers. They made sure everything was perfect, to the smallest detail. I'm highly recommending this company. Best price (by far). Best Service and best quality of work, which is what really matters.

Read full review

Peter was very knowledgeable, helpful, and ready t...

Peter was very knowledgeable, helpful, and ready to answer any questions I had. His team installed a jackshaft since our garage has low clearance, also fixed up our cable that slid off due to ice buildup at the bottom.

Read full review

Stephanie was awesome she was so positive and was ...

Stephanie was awesome she was so positive and was there from start to finish. her knowledge and experience made everything so easy thanks Steph

Read full review

Prompt and Professional service!! Showed up on tim...

Prompt and Professional service!! Showed up on time, honest straight forward opinion.

The Tech; Curtis was awesome. Fixed the issue and provide a lot of information on maintenance to prevent future issues.

Well Done Curtis!

Read full review

Excellant garage door experience. Stephanie who p...

Excellant garage door experience. Stephanie who provided the free estimate was very honest and knowledgeable. Kim at the office was very pleasant and accommodating when booking the date for the installation. The technician Jac, was extremely professional, thorough and went above and beyond to ensu...

Read full review

I called Door Doctor on December 23, 2015. I was n...

I called Door Doctor on December 23, 2015. I was not expecting service until after the holidays. The woman I spoke with had difficulty understanding my name. After providing my contact information, she told me that someone would call me to set up an appointment. Today is now December 30th and I've h...

Read full review

Great overall experience. Both employees I dealt w...

Great overall experience. Both employees I dealt with were friendly and helpful. Repair guy thoroughly explained what was needed and completed the fix quickly with good workmanship. Appreciated the 2 hour window schedule (shorter than other companies I've dealt with) and call ahead to confirm exact ...

Read full review

Made an appointment with them which included a fou...

Made an appointment with them which included a four hour window of time. They did not show and did not call. I will use another company.

Read full review