Poor communication with me and the service team. I...

Poor communication with me and the service team. I cancelled the call after shopping the repair around to the competition. I even spoke with the representative a second time to confirm the cancellation; service person still showed up.

Very expensive compared to the competition. Exactly 58% more than the most competitive rate for replacing a broken torsion spring. Also, plenty of $10 add-ons for making the call.