My office and 2 others around me were just broken into, and my alarm from Certified Alarms failed to go off. Their technician said that the alarm was working but it just did not go off. Do not trust this alarm service.
I was going to give 2 stars b/c the monitoring service was as expected for 5 years but the customer service I received the past few months has been so bad this company doesn't even deserve 1. I had been with Certified for 5 years and realized earlier this year that I had been overcharged for a serv...
We have had a security system with Certified for many years. That alone speaks volumes. I have found them to be efficient and responsive whenever we encountered problems with the system. Service techs that I have dealt with were always courteous, concerned and knowledgeable about what we were dea...
they are quick to respond and the customer services is great.
I tried to cancel my service and certified alarm required that I pay for 2 months of service and pay current. They said my contract automatically renewed for a year. They never gave me any notice that it renewed. I refused to pay and good luck collecting. Thanks
Terrible customer service. Faulty equipment that hey want you to pay for a technician to fix. Nothing but false alarms and equipment failures since I first signed up. You will not believe how rude they are on the phone.
Great service. Tech arrived on time, was very knowledgeable, found problem quickly. Answered all of our questions in a very friendly manor. Very pleased with service.
Only complaint I had trouble getting through phone system to talk to someone in the office, but they were very helpful.
My wife and I are VERY disappointed by the service from Certified Alarms. Within the last month, we had them install a new alarm system. Total cost was $1,905. This included 2 HD cameras. The installation went okay but the 2 young men that wired the home could have cared less about giving us good in...
I have been with Certified Alarm for years after a terrible experience with ADT (like they didn't hook up the smoke detectors at all). I have had a great experience with Certified and am a happy customer. They are the best value in monitored services that I have found.
Went in to ask for a simple install for my Home Theatre set up. The front desk lady, at least she had a little bit of spunk to try and find out about my question, which I appreciate her doing. The problem I had was as I waited for 20 mins for someone to get off the phone so he can speak with me. He ...
I ve been with Certified since early 1998 and have contracted with them at every home I ve owned. Within the last two years I ve added cameras. Mike Staley always takes good care of my needs and makes sure the teams he sends do the same. Blake and the others in tech support are great too...they are ...
I have been with Certified Alarm Systems for over 5 years now and have only had one issue with the alarm system and they took care of it immediately. I have been 100% pleased with the alarm as well as customer service.
Had a great experience today with Karen in customer service. She handled the situation professionally and much to my satisfaction.
Mason C. with Certified Alarm done an amazing job. The other 2 techs that came out before did not even try to figure my problem out. Mason figured it out and fixed it! THANK YOU MASON C.
I had issues with the low alarm and timing of the call from Certified. The service technician came out and made adjustments and all issues resolved.
I bought an alarm system from Certified Alarm and paid them a monitoring fee for five years without a signed contract. Now they tell me the cell phone module is out of date and they can replace it for $200 or I can sign a service contract for monitoring. I told them I paid them for five years and if...
I have been a customer of Certified for more than 20 years. They have installed new systems recently, including wireless and surveillance cameras and they continue to provide courteous, professional service.
Beware of this company. Made me purchase allot of extra equipment I did not need. Installers were rookies and because of their poor installation they charged me extra money. Did not not follow good business practices when installing pre-wire alarm. Lied when they finished and made me pay the who...
I was with certified for 5 years, I decided to discontinue service, due to a job change. I paid them off and about a month later I was placed in collection for not paying the last bill. Well I paid the last bill, and i had to go through all kinds of changes to get that off of my credit. I would call...
I wish I did not have to give this company 1 star. We moved out of state. Not only did the representatives or management NOT provide the information we requested about our "lease," even when they said they would, they behaved unprofessionally with cavalier attitudes when we tried to make changes t...
We have had Certified Alarms for 20 years. It has been a great service. They have helped us update our system to be able to control it when we are away from home with the new WiFi services. We recommend them to our family and friends!! Great friendly service!
Installers were very professional and clean. They explained how everything works. Very pleased with the installation and how the system operates.
Horrible customer service. Post flood it has taken 14 phone calls and 4 visits to try to get our system repaired. They've lost paperwork, not followed up on scheduling, quoted pricing higher than the original quote multiple times, and today during final install tried to charge for 'needed' equipmen...
I made a Google account just to be able to give a review to this company.
First, HORRIBLE CUSTOMER SERVICE (they're rude on the phone and will call you at least 3 times per week in regards to your alarm if you have a low battery).
I made my first appointment with them to change the battery (th...
We have been with Certified Alarms for 9 years. I love that they are local, take our alarms seriously, and are willing to come out should there be a problem. I appreciate them explaining the pros and cons of different options to me, allowing me to make the best decision based on our needs. I didn't ...
We received good customer service on the last service call. The technician was knowledgeable and responded to our calls immediately. I've been a customer of Certified alarms for more than 15 years, not only for services provided but because of great customer service.
I was very impressed with the professionalism of Certified Alarm. The gentleman who came to my house was on time, neat, clean, and very polite. He explained the problem with my system, repaired it and cleaned up after . This is why I have used them for over 12 years.
We are extremely please with our New/Updated Security system and the service provided by Certified Alarms.
We recently had our system inspected and updated and the Customer Service Representative, Mr. Donald--- was most helpful and informative about the system we had installed.
Most importantly th...
I pride myself on not being easily bamboozled but Certified Alarms finally succeeded. When the guy came to my house he gave me two options. One was to buy the alarm system and pay around $25.00 a month for service or pay for the system and service at $39.95 for three years with. Either way this i...
Discontinuing my services with Certified has been nothing short of a nightmare. The customer service representative that I have been speaking with is extremely rude and has continuously badgered me for my reason for leaving, asking me extremely personal questions (such as if I was financially able ...
Cracked one of my windows while putting one of their decals on it and two years later still haven't paid to fix it.
Great company. Team worked to complete install and setup quickly and professionally. Very quick response to quote request. We were very impressed and would recommend to anyone!
I have had Certified Alarm System for many years. The service has been excellent. I have had very few problems but when I did they were prompt to reply & come out to my house if necessary. I have the regular alarm system plus cameras, glass breakers, motion detectors &
on my phone even when away fr...