I made a Google account just to be able to give a ...

I made a Google account just to be able to give a review to this company.

First, HORRIBLE CUSTOMER SERVICE (they're rude on the phone and will call you at least 3 times per week in regards to your alarm if you have a low battery).

I made my first appointment with them to change the battery (they were 2 HOURS late). What's worse is that when they finally did arrive, they didn't even bring the correct equipment. So they left (and that was it). The account clearly shows the type of battery I had (I had it confirmed via phone) but they still failed to bring a Simon battery anyway. They did not apologize, they did not try to accommodate (but they still called daily to notify me of a low battery signal).

I booked a second appointment (NO SHOW).

I booked a 3rd appointment and complained about the poor service (they were still going to charge 85 dollars for changing the battery anyway - they said their store is located in Denham Springs so that's why they charge that much). RIDICULOUS. Found out through another person in their service that they actually have a battery store close by where I could purchase the battery MYSELF for 10 dollars. The battery he described to me was INCORRECT. Waste of my time!

4th appointment- I tell this entire story...they want to charge 112 dollars but they promise to show up (a man named Jeremy told me I could discuss getting a fee reduction through home office). Unfortunately for Certified Alarms, some people actually read the terms and conditions and it states very clear on the website (no reibursments after payment). Additionally the website says it's an extra 5 dollars if you pay after the 25th of the month. WHAT?! Insane.

I re-spoke to Jeremy (one of their service people) he says he can just leave me a bill. Then immediately takes the statement back and says I have to pay prior to service and he can actually just leave a receipt. Apparently those two terminologies are really hard for some people to be able to tell the difference from. Whatever.

After that I decide to tell him don't worry about it, I'm just cancelling with the company. I then receive another phone call and a text saying that he managed to speak with his boss and that they'll only charge me the battery cost (30 dollars). Wow, so now you accommodate?

FINALLY, I decide to do my own research and have come across the actual battery from a local store - it's only 15 dollars...additionally, replacing it isn't actually difficult.

I'd cancel my service with these guys in a heartbeat if I wasn't on a contract. They've been the WORST company I've ever dealt with. If you're in the same boat- just look at the bottom of your battery plate and there's a model number. Get it, find a local store near you and I'm sure they'll actually have the battery. It'll save you harassing phone calls, terrible "service" and about 97 dollars depending on your battery type.

If you haven't already signed up with this company- here's some advice: don't.