I had the worst experience with BeValued. They tried to repair my phone and send it back in worse condition than i sent it to them. It went back for a second time and they then asked for my passcode! It took 20 days to get resolved and John Lewis who my insurance was with were helpless until they to...
Generally a bit slow and unproductive and was starting to loose hope with my phone after the original replacement developed a system fault in a week but one of the customer agents (Sue) gave absolutely 5* service and just went that extra mile to sort me out. Thank you Sue!!!
Spoke to a lovely adviser called Jade. Super efficient and friendly. Laptop was collected on a Thursday and settled the following Wednesday in the form of PC world vouchers for full value. Can't ask for any better than that 10/10
I was skeptical at first due to other reviews, but this has been a very smooth experience. Good communication, quick turnaround. 7 days total from collection to new item delivered.
Absolutely awful service, took over a month to receive my iPhone back after a screen repair, customer service is awful and unhelpful. Very disappointed and shall not be using this company again.
They called my wife for a claim that I made (how did they get her number?). I've been trying to call them back for a month. I keep waiting until they hang up on me and haven't been able to speak to anyone. They clearly don't care.
Went there as its a registered Apple Repair Center, had an issue with my air pods not charging. Technician was very friendly and completely worked out an idea of what the problem could be, so he gave me a free apple plug to test this than me having to go through a longer winded repair cycle. Upon te...
Fantastic communication throught the process of getting the screen replaced on my MacBook Pro. Great support and friendly staff, fully recommended. Fast service too, was a 3 day turn around. Thank you very much!
They called to book a collection, no time for collection was given so a day off for them to collect. No messages, no communications and no one arrived to collect. Unfriendly. Unhelpful. I ve no confidence in this company.
Dealt with very quickly within 7 working days as they said , spoke to a bloke called luke austen who sorted everything out for me , comunication was good , got amazon vouchers for my tools and cash aswell , so all good , well done be valued
sorted my laptop and met a cash settlement within 2 weeks i will see when they settle this but can't fault them
Great job repairing my Mac under warranty turned around I'm just a few days
They send my phone back in the same condition I sent it in for repair just took them over 3weeks and my money. Worst service ever.
I was here -sent by APPLE - as they are 'authorised repair center', to save me travelling to Brighton to the Apple Store. Experience was terrible. The gentleman there was very overpowering and rude at times. I had a problem with my laptop charger. He refused to test my charger fully, saying that he...
December 26th I had 2 mountain bikes stolen from my shed. Within 3 days I was already talking with Becauled (iVal) and starting to let them know what had been taken.
I was able to communicate via both email and telephone with ease. I was quickly given my own case handler who was prompt with keepi...
The poor service rating-is certainly not my experience. I recently had items stolen, BeValued offered acceptable settlement and money now in the bank. Absolutely hassle free. Very good service.
I filed a claim through Endsleigh insurance when my phone stopped working and they proceeded to tell me that they work with BeValued to repair and replace phones. My Iphone was picked up the next day (Thursday) by DPD, and on the Friday I received and email from BeValued saying they had received my ...
poor customer service and they take very long to carryout repairs, sent my phone in for repairs and it took them a week to fix . it doesn't take a week to repair a phone apple does it within a few hours or even gives you a new phone. they are too slow.
Just a bit useless. The pick up was good, then they confirmed the Find My iphone feature was deactivated and authorised the repair. 2 weeks later they call back to tell be the repair hasn't started. I have been on hold for 15 minutes whilst I write this and they figure out what is going on.
I hav...
This company cannot function efficiently in any way. I have spent over 72 minutes over the phone to their customer service department over the past week trying to locate my phone which was deemed repairable then unrepairable after 14 days. They were completely unable to call me back on the correct t...
My iPhone X suffered some water damage so my insurers arranged collection and for it to be sent to this company for repair, the insurers then decided I wasn't covered for accidental damage so arranged for the phone to be sent back to me, this is how I received it (see picture) from BeValued. After c...
Be Valued are rubbish company, they took my printer for inspection or repair by time they sent it back to me they damaged it.
Unfortunate for I didn't check my printer for many months, by the time I opened it was damaged more than they way I sent it back to them.
After I called them to explain...
Worst company I have ever, ever dealt with. They never return your calls, customer service zero, send emails to say they have been trying to contact you when they haven't.
iPhone went in for repairs, took ages & after one month of having it back fault occurred again. I sent the phone back & it ca...
Replaced my 58inch TV through insurance within 3 days communication was excellent throughout. Can't fault them on this one.
I would give 0 stars if I could. Terrible service, barely any good communication. They told me three weeks after sending my laptop to them (I had a claim for accidental damage) that they could not repair it and could only send the hard drive back. Please do NOT go here.
After breaking my phone scre...
Shambolic company. Basically there to obstruct the customer as an intermediary of Axa, maybe some others
I would of rated these higher but after my findings today I couldn't rate them any higher. They replaced two items for me in July last year like for like replacement and brand new. I got a voucher for one and the other was provided by buy it direct. Fast forward to today after my new phone went capu...
Truly one of the worst companies not only to work for, but the way that they rip-off their customers. iPads that were deemed as beyond economical repair were replaced with refurbished units and the insurance companies had no idea. I am surprised that this company are still in business. There is a...
Appalling customer service throughout the business from all levels of staff. I would defiantly not recommend this company to anyone.
Very slow and lack of communication with the insurer (in my case Nationwide/RSA). Just sent me an email saying I would get cash but limited to the incorrect limit. They then claimed they didn t realise I had a specified bike on my policy. Then they accepted that but refused to pay out for the access...
If I could rate this company a -5 stars I would. Vile, disgusting and horrid customer service. They should call themselves DeValued!!!
The engineer who called me to schedule an appointment(Alan) was horrendous. He refuse to give me a time frame saying that jobs can be conducted at 8pm or 10pm- they...
Insurance claim for damaged iPhone - all dealt with politely and efficiently. New phone arrived next day via DPD - No issues with the service.
Absolutey useless. People on the phone are fine but over 3 weeks and still haven t repaired my laptop. Useless company
Hastle. Nothing but hastle and incompetence. Shouldn't be in business!
After reading reviews on here I was quite skeptical about weather I'd receive my insurance claim. I use Endsleigh and they passed me along to Be Valued LTD who dealt with my claim. They sent out an engineer to inspect my mixing desk which sustained water damage in a work environment. Within 2 weeks ...
Terrible company. Took over 3 weeks to return a phone which they did not fix.
If you're sending them a laptop through an insurance claim, make sure you smash it up real good so there's no chance that they'll try and repair it. That way you'll save yourself a couple of months of hassle.
They just sent me my repaired laptop back a month after I sent it to them... and it's st...
I only used this company to fix my iPhone screen as my insurance works with them. When I first sent my phone they took nearly 2 weeks to fix the screen, which apple takes a max of 4 hours. When I first got my phone back it looked fine but I realised that they haven't fixed the screen perfectly as in...
Brilliant service dropped my iPad off at 12.pm on Wednesday and picked up a brand new one 24 hours later. Would definitely recommend
I cannot fault the service I received from the company alright it took a week to repair my phone which to some people is an eternity (phonaholics)
Five stars from me
Was concerned about my insurance company using Be-valued after reading these reviews but I had completely the opposite experience with them. DPD was sent to pick up my broken laptop and within a few hours of them receiving it they'd arranged a new, better specified replacement. The claims handler (J...
They've had a bit of a mare really. Collecting my iPhone was all fine, was an issue with turning my find my iPhone app off but once that was done it all started going downhill. I had to phone them to find out whether my phone had been repaired when they stated they would do so. Then paid my excess a...
I couldn't be more pleased. Spoke to Gemma Carter about my claim. First call, lasted about 25 mins, all sorted. Replacements on the way, gift cards issued for the rest. Really made a stressful situation as good as it could be. I am grateful. This is a genuine review following a theft, I claimed agai...
Excellent service. Within a week realised they couldn't fix my phone and sent a replacement to me. Customer Service advisors were always very helpful
Appaling Business - Crooks devaluing claims from honest insurance claims - avoid companies associated with this firm -
If I could give 0 stars I would. I handed my Mac in for repair, they took ages and when Apple called them they didn't answer the phone over multiple days/weeks. I had to go in and collect my laptop (unrepaired) from them as they had absolutely 0 communication to let me know what was going on.
The...
EASTBOURNE BRANCH.
I was suspicious of the location of an Apple Authorised Provider on an industrial estate, but couldn't t have been more wrong! My Macbook needed a diagnostics run, and Matthew stood out as helpful, personal and professional. I cannot reccomend Him and His knowledge and service ...
Be Valued should be called Be Wary I made a claim (first in 41 years)to the Nation wide building society for a cellular 11 IPad they agreed to replace it through their supplier Bevauled.
After many phone call s nothing.
SO BEAWRE
What a joke of a company, waited in 2 days for the assessor to arrive and continually told lies about arrival times because he s been held up for this and that, in the end he never showed at all! Although they did say I was lying because I wasn t in and they tried calling me.
Absolute clowns!!...
fantastic service....claim delt with perfect....under a week....
This place is an absolute joke how on earth it's in business at all is beyond me I am with endsleigh the put me over to these jokers and wont help at all I pay insurance for loss of mobile I loose it and dont believe you and the people you speak to on the phone are as thick as a castle wall AVOID bi...
What a useless company, it's been over month since I sent my laptop off and they are still waiting for parts! Completely incompetent technicians!
I dropped my new Samsung S9 on the floor and the screen smashed so I submitted a claim to my household insurance company - nationwide.
Having accepted my claim Nationwide referred my claim to bevalued because they deal with the fixing / assessment of electrical items and gadgets.
My phone was ...
Did a phone repair, screen cracked on its own in a few weeks, then they claim I dropped the phone. Phone was on my desk all morning and floor is carpeted. Don't trust them with anything you value.
When my insurance company said BeValued would be handling the claim of a mobile phone I was concerned after reading some of the bad reviews. However they picked up my phone, assessed it, agreed a replacement was necessary and had the new one delivered all within a week. The communication was excelle...
I've read a few of the bad reviews about this company and was worried when they ended up with my mobile phone. But I was pleasantly surprised. This is a legit review by the way.
So I accidently knocked my Samsung Galaxy S8 phone off the table in the garden the weekend before last, which landed on...
Awful company, keep pushing the date back on repairs.
Fast, effective, and very friendly service. Fixed my Mac up in no time and the staff I interacted with were very nice and helpful.
I was passed onto BeValued through Endsleigh.
I smashed my iPhone, however it was still usable and I deemed it as a minor repair. I therefore made a claim through Endsleigh as in the passed I've had a very quick turnaround but not this time.
They have had my phone for 2 weeks now, apparently a...
We were recently burgled, and we were allocated BeValued as part of our claim handling team. After reading reviews on here, I was a bit worried. I needn t have been. From start to finish they have been helpful, friendly, and knowledgable.
We did have technical issues (but that was clearly my email ...
Speedy replacement. Brand new phone!
Thanks!
No idea what they're doing
Ex employee that knows how call they are
Endsleigh and their partner company BeValued!!! I called to report my phone as broken and a collection was arranged.. It took them 2 weeks to collect my phone - 2 weeks to deem it repairable, 2 days to say actually we'll send you a new phone and when they did send a new one they've sent a broken one...
Well what a joke, it has now been just short of 6 weeks since my home was broken into and just about everything was taken, I thought having home insurance was there to help you get over this traumatic experience with assistance in putting things back to how they were as soon as possible and with the...
Had a claim for a laptop, insurance co. contacted them and in one week a replacement laptop is sitting on my lap, thank you for all your hard work.
Great service, brilliant comms, prompt and incredibly quick screen replacement for a MacBook Pro. I can't rate them highly enough. Thanks, guys.
I can only back up all the worst experiences that have been documented here: an appalling company, delivering the most basic service as slowly as possible, staffed by lazy people who don't treat their customers as human beings and aren't even willing to try and extend basic courtesies.
Absolute disgrace, were is my claim? I cancelled. My insurance were not informed now next year has doubled and I didn't even claim, what's going on? Asked to contact , WAITING!!
I had complications with my claim which led to the process being dragged out for ages but Sam was so amazing and helpful during the process. Always kept me updated and was really friendly and helpful. I initially panicked because the reviews on here are quite bad but I feel completely at ease now an...
Hand on heart the worst company I have ever had to deal with. Staff are either completely incompetent or just thick. Had the laptop for over a week before even looking at it. Told us it would be 5 days and ended up being 30.
Do not under any circumstances let these people have your belongings!!
Terrible! Nearly two months now and they haven't repaired my Samsung. Lying that they were trying to contact me. They cannot do anything right. They were quick with sending me a new phone when I had lost one (which was the wrong colour), but they are terrible when it comes to repairing and will have...