If I could rate this company a -5 stars I would. V...

If I could rate this company a -5 stars I would. Vile, disgusting and horrid customer service. They should call themselves DeValued!!!
The engineer who called me to schedule an appointment(Alan) was horrendous. He refuse to give me a time frame saying that jobs can be conducted at 8pm or 10pm- they happens when they happen. Apparently the company doesn t have an end time! He then hung up the phone because I said I required a range I.e. 12-4 or 12-6! I called back and spoke with another diabolical engineer (Steve) who offered me a different service time and gave a time range however was extremely rude when I advised I would like to make a complaint about Alan and then Steve was condescending when I wanted to confirm the time options. How my insurance company has chosen to use this unprofessional organisation, who do not value customers and seem inadequate to construct a simple phone call is beyond me! STEER CLEAR!!!