My iPhone X suffered some water damage so my insur...

My iPhone X suffered some water damage so my insurers arranged collection and for it to be sent to this company for repair, the insurers then decided I wasn't covered for accidental damage so arranged for the phone to be sent back to me, this is how I received it (see picture) from BeValued. After contacting them they said don't worry we always take pictures of items as they arrive so we can verify the condition it came to us in, I breathed a sigh of relief however a few hours later conveniently they rang me to say they can't find the pictures and have told me the phone must have arrived like that, I know for a fact it didn't and have a witness who saw the phone just before the courier collected it in an armored bespoke case. So basically no repair was carried out and they returned the phone to me with more damage than I sent it in with, worst of all they are completely denying it. Avoid this company and do not trust them with anything valuable. Awful customer service an clearly liars too.