I would of rated these higher but after my finding...

I would of rated these higher but after my findings today I couldn't rate them any higher. They replaced two items for me in July last year like for like replacement and brand new. I got a voucher for one and the other was provided by buy it direct. Fast forward to today after my new phone went caput. Took a trip to Samsung repair centre to be told my phone was a refurbished handset and was originally issued outside this country and is not covered by warranty as it was not issued by Samsung... spoke to a lady today at be valued and she said that a replacement or refund would be given to me and someone would be in contact later today. It's now end of play today and still not resolved... I have been a week without my phone due to no fault of my own.. communication is a major let down with this firm and BUY IT DIRECT have let them down big time.