Bought their windows through a company called Window World in February of 2018. First, the company damaged my siding during installation, none of the trim around the outside of my windows line up and looks so bad. Then, one window lost its seal, when I questioned whether or not we had the low e argo...
Not happy with the product or the service. Had all windows in my house replaced with their products in 2002. Three windows have failed due to seals leaking (two in the past 12 months). The warranty repair experience has been the same i.e. send documentation and payment info, wait, call, wait, cal...
Condo was built in 2006/2007, one of the windows installed has a leaky seal. Called them about the warranty, filled out and sent all paperwork with pictures only to find out somehow the window is not covered for the second homeowner (I bought it from the original in November 2015). Nowhere on the pa...
Disorganized mess. Went to pick up a load they booked. Sat 5 hours then they cancelled load. Hope to never go back.
3 hours after appointment time and they still haven't started unloading. 4 trucks here and they haven't touched any of them yet. Pretty upfront that they don't care
One of the worst businesses I have ever dealt with in my entire life. Their triple pane windows (Sovereign) are absolute junk. I have 43 individual windows in my house (yes, it is a larger house) and so far I have replaced 18 of them in the first 4 years due to seal failure, cracked window panes o...
Used to work here as a temp. They use cheap labor means to turn profit. A bunch of illegals and their families work here.
This company is truly bad. For over year I am trying to replace couple of windows at my house and nothing is done. Windows are under their warranty. I made about 30 phone calls for last year and every time I hear from them just a promises. The only last option is to obtain legal advice and hire ...
This is by far the worst customer service I have ever received. I called their line for a product quality issue with our window and they could not help or send me to anyone who could help. The representative told me I needed to "google" providers in my area to fix the issue. They could not provid...
AKA Alside Windows and Doors. My builder used these windows in my new construction 2005 home. I have had 10 windows seal fail and mold has grown between the panes. They have replaced the all free of charge but it has cost me over a $1000 to have them replaced and now I have filed a third claim the...
They have no desire to work. Been here 3 hours waiting for freight to be unloaded and it seems as if more glass is going in the dumpsters than into inventory. The owners might want to check on their profit and loss from this location
Terrible company. We purchased our home brand new from the builder 5 years ago with a "lifetime" warranty on the triple pane windows. When we had a window that lost the gas seal, we sent all the info to Associated and they claimed we were not the original owners so the warranty was void. They sai...
We love our replacement windows. Window World in Frederick Maryland are great.
Terrible Customer Service. I have had several windows fail in my new home and it took 9 month's for the first 2 to be replaced . Now I have 2 more that need replaced and it has been 6 month's trying to get these replaced. What a joke!
I went to fill out an application it was an awesome experience. Ms Solomon was very nice and polite.
A total scam. Windows and doors in value of 20K with lifetime waranty? A hoax. The door lets water and ants inside. I sent all docs , they refuse to look at it. The business will have to be shut down. I am filing a BBB claim , cot file and writE a letter to Trump. Stop ripping off hard working pEopl...
Truck 231 swerving and speeding down i-40 near Burlington. Hire better/safer drivers.
Absolutely the worst! I filed a claim online and after calling back several times to get an ETA after submitting all necessary paperwork, I finally got someone to confirm that the claim was all set, approved and would be processed ASAP. BTW, According to THEIR website, "You must be the first or se...
Company makes junk, hires illegals. Spend the money
I have been waiting on a warranty replacement of the siding on my house for over a year. Their customer service is terrible - we will have to look into the issue and call you back weeks go by without a response until I call back. We are still looking into the issue. So Very frustrated. I would a...
My friend and I worked for your company and we had no set time to get off and everyone is in your business I don't appreciate people going around and be littling other people on how they work. Thank you for your time but I will find something else