Omar Chacon

Review of Associated Materials Inc.

Not happy with the product or the service. Had al...

Not happy with the product or the service. Had all windows in my house replaced with their products in 2002. Three windows have failed due to seals leaking (two in the past 12 months). The warranty repair experience has been the same i.e. send documentation and payment info, wait, call, wait, call, finally action after weeks of silence.
My latest experience began in Feb this year with another seal failure in a double pane window - I sent warranty repair docs in early March and did not hear back. Called in April 4 and was told the item would ship soon - complete silence since. Called today (May 5) and was told the window had shipped to their partner company on April 28 - but nobody bothered to tell me.
Hopefully, this is my last experience with Associated Materials.