ALERT Protective Services

3.9 · 53 reviews
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Stacey Greenhill
Reviews 1
2020-09-23 06:48

I was a loyal Alert Protective customer for many y...

I was a loyal Alert Protective customer for many years and this was a great alarm company under their original ownership. The business was sold and all but one of the people that I worked with left the organization.
That should have been my first clue there were issues. Last year it was time to u...

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Stefan L
Reviews 1
2020-09-21 04:39

Very professional and quick installment. Clear ins...

Very professional and quick installment. Clear instructions on how to use the user-friendly panel and app. Our motion sensor set off the alarm while we were away and I got a phone call from Alert. Great to know they are ready to help 24/7. Would highly recommend

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Marc Tovar
Reviews 1
2020-09-04 17:47

Overall very satisfied! Competent staff In all asp...

Overall very satisfied! Competent staff In all aspects; from initial quote, through install and service. Salesman gave me several options for service and the technician walked me through the system. Using the mobile app allows me to keep track of people coming and going (worth the upgrade). Very co...

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Viviana Kabbabe-Thompson
Reviews 1
2020-08-23 04:12

We recently purchased our home which had an old al...

We recently purchased our home which had an old alarm system I was hoping to get connected. I contacted a few local companies, trying to see if I can get a better deal than the large national companies. Alert Protective Services were the first to respond (with both voicemail and email). Justyna came...

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Jessica Janicki
Reviews 1
2020-07-22 04:47

We have used Alert Protective Services since we mo...

We have used Alert Protective Services since we moved to the Chicago area in 2007. It is easy to speak to someone on the phone and they are immediately responsive in any event that the alarm is triggered. Representatives who come out to service the system are always professional and friendly. The...

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Michelle Buchecker
Reviews 1
2020-07-02 15:47

Been using Alert for home alarm since 1996. I don'...

Been using Alert for home alarm since 1996. I don't think they've had a price increase in all that time. (It's currently 2016). Our recent house has a sump pump and they even have put in a device in the sump pump pit that once the water reaches a certain level, they call us letting us know our pump ...

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Frank S
Reviews 1
2020-07-02 01:56

Alert is a thorough, professional company run loca...

Alert is a thorough, professional company run locally. A "real person" answers the phone and is knowledgable and interested in helping you solve your problem. This is true for every day questions - "I think my touchpad isn't working, how can I test it?" - to much deeper technical issues. When I want...

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Jessica Stone
Reviews 1
2020-06-24 17:41

I have been with this company for over 5 years but...

I have been with this company for over 5 years but I suspect they switched management., The current management has been nothing but an arrogant nightmare. I have had so many issues with their competence vs previous years and their disrespect of women business owners riles me up. No company has ever ...

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Jen Daniel
Reviews 1
2020-06-04 06:23

We just started service with Alert and so far it h...

We just started service with Alert and so far it has been great. The person we first spoke with on the phone was very knowledgeable and friendly, then a representative came to our apartment to help us pick a package that was best for us. The system they installed only took an hour to install and i...

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Calin Day
Reviews 1
2020-05-23 20:51

Avoid Alert Protective Services. If I could get ou...

Avoid Alert Protective Services. If I could get out of my contract with them today, I would, and happily at that.

Here's why:

A drunk driver hit a car on Thursday night in front of my home. We pressed the doorbell to record the incident, and it failed to record. Thankfully, no one was badly hu...

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Noel Shaw
Reviews 1
2020-05-18 23:55

I was with another service provider who was bought...

I was with another service provider who was bought out by Alert. They had my address wrong (wrong apt. number) and actually called to report an alarm but it was for the wrong address. They had our names wrong on the account. I finally got those issues settled. I had a problem with my system and ...

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Daniel Edgerton
Reviews 1
2020-05-12 18:26

Used to be great. Echoing another commenter, these...

Used to be great. Echoing another commenter, these guys were once awesome but maybe something has changed? The technicians that come to the house are great but we can NEVER get anyone on the phone and no one calls us back for days if at all. If we have a problem it takes a week to even speak to some...

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Tamara Tolliver
Reviews 1
2020-05-02 12:46

I recently met with the salesman to get a bid on a...

I recently met with the salesman to get a bid on a security system with cameras, and other features. The salesman was very nice, and took a look at my current alarm system, and gave me and my husband some recommendations. So at the end of the appointment we were told that a quote would be sent via e...

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Ben
Reviews 1
2020-05-01 05:04

Run from this company. We moved in mid August of 2...

Run from this company. We moved in mid August of 2018. We called to cancel all utilities including our alarm service. Alert Protective kept charging us! We just got charged again and when we called to dispute the customer service agent said they don t take cancellations over phone! Almost a year l...

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Jennifer Coles
Reviews 1
2020-04-17 15:01

Look elsewhere, my company currently is. Credit ca...

Look elsewhere, my company currently is. Credit cards used for one time payment on our account were charged without authorization. When I called, the women blatantly lied and told me they were all set up for auto pay, however, logging into my account there is a clear No for auto pay on our account. ...

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Craig Feder
Reviews 1
2020-04-16 16:19

I would definitely recommend this company.

I would definitely recommend this company.
They installed an alarm and keypad in my house. They showed up on time, were very professional and cleaned up before they left.
We're very happy with their service.

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Danny Raskin
Reviews 1
2020-04-10 09:27

I've had numerous issues with service after I purc...

I've had numerous issues with service after I purchase the product. Today I needed immediate service for a handicapped person to use the remote and I was told by Howard they don't have anyone availability this weekend. By 11:00 am the service tech went home for the day. I was told they had weekend ...

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Chris B.
Reviews 1
2020-03-06 23:18

These guys will collect your installation fees and...

These guys will collect your installation fees and disappear. I have had to email them, call them, text them, etc. over and over. They collected the install payment 4 months ago for a job that was supposed to take two days. Utterly unprofessional. The job still isn't done and I paid them in July. Al...

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Hugh Balsam
Reviews 1
2020-02-28 20:23

We have always used Alert and are always pleased w...

We have always used Alert and are always pleased with their service.
When we moved recently we had them install a wireless alarm system and outdoor security cameras in our new home. They could not have been more responsive and professional. Highly recommended.

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Laura Ann Spencer
Reviews 1
2020-02-22 04:26

Alert Protective Services was referred to us by ou...

Alert Protective Services was referred to us by our builder for our home alarm system. They offered several monitoring packages, were professional and responsive, and did what they said they were going to do. They had a few issues with installation due to some things that were out of their control...

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James Wolford
Reviews 1
2020-01-26 15:27

I previously was frustrated with APS for overcharg...

I previously was frustrated with APS for overcharging me to get my older system operational again and then billing me extra for having an older system.

I ve now been a customer for 6 years and after 3 phone calls and 2 online submissions of a disconnection request, I ve still been unsuccessful in...

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FunkyBassBlues
Reviews 1
2020-01-05 18:04

My experience with alert has been good, the instal...

My experience with alert has been good, the installation didn't take long & was simple for my home, what you need to watch out for is, you could be looked into a long contract that could cost you, if for some reason you need to get out of it early.

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