Noel Shaw

Review of ALERT Protective Services

I was with another service provider who was bought...

I was with another service provider who was bought out by Alert. They had my address wrong (wrong apt. number) and actually called to report an alarm but it was for the wrong address. They had our names wrong on the account. I finally got those issues settled. I had a problem with my system and they said they needed to come out since it seemed I needed a new battery. The guy they sent couldn't find the problem and told me he was new and needed help. He called another tech in the neighborhood who came over and said I that it wasn't the battery and that I would not be charged for the appointment or the battery which I didn't need. He said the problem was that my system was old and a salesman would call and come out to assess my needs. He told me a new "mother board" would likely be less than $400.00. No-one called or came out. I called them and someone told me it would likely be about twice that amount. Then they started billing me for the work that they said I didn't owe. On three occasions they rebilled me after telling me it would be taken off. Now they have taken the money by unauthorized use of my credit card which they have for monthly billing. Their left hand doesn't seem to know what their right hand is doing. Again they said I would be contacted by a salesman to reassess my needs...no one called. Pretty disorganized and I didn't like them using my credit card for something I didn't owe. Beware!