Dufresne

I've purchased furniture from both Ashley HomeStor...

I've purchased furniture from both Ashley HomeStore and Dufresne here in Winnipeg (this company owns both of them) and was pleased with what I received.

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Awesome

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TDG is the best!

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Two part review.

Two part review.

Part 1: The original purchase.

I purchased my very first memory foam mattress from the Ashley Home Store in Red Deer, AB. It was a very positive experience, I'd rate it a 5/5.

Part 2: The warranty claim.

Now onto why I'm actually taking the time to write a review. I foun...

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Kept telling me a time my product would be in, and...

Kept telling me a time my product would be in, and they kept changing it. Even promised me in writing it would be delayed anymore...and it was

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Excellent furniture store. A bit more expensive bu...

Excellent furniture store. A bit more expensive but very good quality. Also their social media account is on point!

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I find the Dufresne stores to be very customer fre...

I find the Dufresne stores to be very customer freindly...I find this family owned business really cares about their name on the building...they will take care of any reasonable request.

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STAY AWAY IF YOU WANT GOOD SERVICE......If I could...

STAY AWAY IF YOU WANT GOOD SERVICE......If I could give a negative rating I would. My experience trying to get service for my warranty has been deplorable. They took 3 months to service my bed and then they came with the wrong parts and now I have to wait another month or more to have my bed fixed. ...

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I have just 2 simple question-

I have just 2 simple question-
How many services are needed to get the unit replaced? Technician has done service on the fridge more than 5 times in a year and still I cannot get my unit replaced.
Why do we buy an extended warranty and spend more money?

I wish there was a 0 star as well for ra...

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I purchased a table and server. With three months ...

I purchased a table and server. With three months it started to discolour and formed scratches which later started peeling and chipping. I was told I had a one year Ashley warranty and I also purchased a four year warranty. Ashley claims warranty only covers defects. What I saw at 90 days was cosm...

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Had purchased bedroom set and mattress - had origi...

Had purchased bedroom set and mattress - had originally went to polo park store and then to Nairn store to find a set. A saleswoman at Nairn store a friend of a friend and offered an additional 5% discount. What a way to get commission on another persons work. Of course we bought thru her. In th...

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This is the worst of the worst experience we have ...

This is the worst of the worst experience we have ever had. The lie continually. I have a leather couch that the seams don t line up. Call and call but nobody answers and not call back. I should take out ad in paper. I will report them to Better Business Bureau. Do not buy here.

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I am having real problems with one of the Ashly f...

I am having real problems with one of the Ashly furniture stores (Edwardsville, Illinois) under this company's control in the U.S. I spent $3000 on furniture that will not fit in the room and the store and the corporate office out of TN. will not make an exchange even though the sales man at the s...

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Absolutely awful service.

Absolutely awful service.

Apparently home delivery means your front yard, sign here and go away. I couldn t believe when Dufresne left me with a 2-piece couch in front of my house, with no way of getting it in.

That is not HOME delivery.

Go somewhere else and avoid this pathetic excuse for ...

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Great company to buy furniture from!

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This has been one of the worst experiences we have...

This has been one of the worst experiences we have ever had. I cannot complain about the chap in guest care or the sales agent or the delivery men, but for our delivery to be postponed again and again and again, is ridiculous. Delivery to be December 15th, finally got partial delivery on the 21st ...

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Unreal. I purchased a warranty on my washer and dr...

Unreal. I purchased a warranty on my washer and dryer. My washer is leaking, so I called for warranty work. The tech came out and deemed it to NOT be warranty work, that there was debris that was causing the leak and he couldn't find a tear or rip in the seal. My washer continues to leak. Today it...

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