3 years ago
I began the process of ordering my veneers; my min...
I began the process of ordering my veneers; my mind was set and I wanted to make the purchase. I had a few options, pay in full, quad pay, or pay over time. The information for the pay in full and quad pay was pretty straight forward. I tried to look at the pay over time option, so that I could compare the 3 options and make an educated decision on what the best option for me was. I was having an awful time trying to find information on the website for the pay over time option. I was directed to another site where I had to fill out an application and pay a small deposit of $149 (I was told the deposit could be applied to any payment option), only then could I begin to see the pricing information for the pay over time option, in the form of a contract. The price difference between the pay over time option and the pay in full option was more than double. I began emailing the financing company with my questions (email is the only way you can communicate with them...red flag), as I was trying to make an informed decision which way to go before I signed a contract. First I was told that the pay over time option could be paid off early, that I could enjoy the convenience of low payments and a low deposit if needed, pay off early and only pay slightly more than if I had originally paid in full. Okay, that sounds great. They then sent me a chart which stated a principle balance and early payoff figures. The only problem was that there was almost a $450 difference between the figure in the chart and the total of my what my payments would be. I questioned this difference. The company claims upfront pricing, but their third party financer must not know that, because I'm still waiting. I sent email after email with the same concern. If I got a reply, it was short and made no sense, only creating more questions. I could have just said forget it, and paid in full, but now I was frustrated and felt like they were hiding something. The financing company claimed they didn't charge interest, so any discounts are forfeited, which was why the veneers would be more than double the cost...fine, I understood that, but why was there a $450 difference between the price I was quoted and the price I would be paying...THAT'S ALL I WANTED TO KNOW. We will probably never know, because they quit responding to my emails. I gave up, asked for them to refund my deposit, and ordered from a different company. Thank God I didn't just trust them and sign the contract, because who knows what the real terms and conditions are. I sent one last email to client services, along with the string of emails between myself and the financer, just so they were aware that...hey, I really wanted to order from you, but this is why I didn't. No apology, no explanation ever came. The response from client services was " It looks like the financing company responded to you." What? Seriously? I can understand this treatment if I had been ill tempered in any way, but that wasn't the case. I opted to go with Instasmile. The information on their website is upfront and easy to obtain. The price was much better and customer service has been tremendous. It remains to be seen if I will even get my deposit back from brighter image lab. The whole thing just seemed shady to me, for a lack of a better word. Be weary and ask questions before you hand them money, and do not sign that contract until you get ACCURATE information.
One last thing...I wondered why I was being treated so badly while all these great reviews are on this page. Turns out, in order to get a free veneer cleaner and other "gifts", you must first become friends with "Bill" and leave a positive review smh