BMC Switzerland Review

The stuff is made abroad and then beautifully Swissmade written on it.
Because of fully automatic production in CH.
Cheap handicrafts, that's BMC

Awesome Bicycle-fantastic service.
Superb Brand.
I dealt with HP Kuhner and he was a consummate professional and
I am sincerely impressed by his all round knowledge and his superb customer care skills.

BMC ,indeed,
shows how it should be done.

An absolutely superb all round bicycle experience.

My BMC bicycle is of the highest quality with attention to every little detail. The price is appropriate for the purchase. The pleasure of pedaling this bike is as great as looking at it every day with admiration

Do not expect any post sales support. There isn't any.

Note on 28.05.2020: Finally I got the desired information on the headset bearings to be replaced on a Team Elite TE01 from BMC. Fairness also requires to report about positive things. BTW: The TE01 is a great bike, in terms of quality and overall performance. Please excuse my late addendum.

A satisfied customer with my mountain bike for years. The device has been working for years without a significant problem ... Top ... Swiss quality.

Satisfied customer with my mountain bike for years. The device has been working for years without a problem worth mentioning ... Top ... Swiss-Quality.

BMC is unfortunately unable to respond to an email request via the homepage within one month. It is a shame if you have just spent so much money on a bike and would like to have a few things clarified. A negative example of Swiss quality

Do not buy BMC bikes!!! In my view they offer the worst value for money ever (and I have enough bikes to compare with). The quality of the painting on their top Alpinechallenge 01 bike for 2,5 thousand franks is comparable to the cheapest no-name bikes: it could not sustain normal city use for even a day, the paint was severely damaged in several places down to the aluminium frame (yes, including the base layer of paint) after I left the bike for few hours under the sun in the city. And it becomes worse every day. After few months of sending claims to BMC and the seller, BMC replied that I should be more careful and avoid any impact on the paint...:))

Not to mention the strange choice of components, for example, the pedals they use for citi bike are the cheapest possible and will damage your office shoes by sharp metal parts. Their so called easy removable fenders in fact can t be separated without first being severely scratched.

And after 200 km the bike starts making noises that my Kona doesn t after 8 years of tough usage (by the way, Kona has no single issue with paint alike BMC got in an hours).

And yes, I forgot to mention their famous BMC customer service (meaning it compete absence).

They are not willing to deal with quality issues. They prefer to accuse customer of being reckless.

In my opinion BMC should ether stop doing citi bikes or to make it appropriate for the intended purpose.

For me their Alpinchallenge is one big misrepresentation.

Extremely friendly employees in the showroom at the headquarters with a high level of advisory skills.

I currently own a 2020 BMC Timemachine Road 01 One, a 2020 BMC Timemachine 01 DISC ONE and a 2016 BMC Timemachine TMR01 as a rain bike. Due to a self-inflicted accident I had to replace my 2020 BMC Timemachine Road 01 One with the 2021 model. Lately, the handlebar tape and the saddle are no longer included in the frame set - ridiculous. BMC doesn't even want to tell me the manufacturer of the handlebar tape - for a bike with a total cost of approx. 14,000. Even my dealer is stunned. BTW: Just wanted two simple pieces of information from BMC in recent years. But the employees are incredibly ignorant, even e-mails to superiors and the CEO go unanswered.

Worst customer service on the planet!!!!!!!!!!!!!!!!

I bought a team machine SLR01 DISC in 2018. I had a lot of fun with it until the call back in autumn regarding the incorrect production of the fork. Such an event is a little shameful for a Swiss Made bike. It is even more shameful that a company like BMC does not even consider it necessary to apologize to its customers. Just stop Swiss made in cheap wage countries