3 years ago
Extremely disappointed in this dealer and had a ho...
Extremely disappointed in this dealer and had a horrible experience. In my opinion they lack integrity and failed to honor their offer. We drove a great distance for a specific deal offered on a specific car (they promised to beat another dealer by $750, so we were up for the drive). We were told two such cars were to be delivered in a few weeks, that the deal was for one such car, and we just needed to sign the deal. We told our sales person we were coming for that specific car, and she informed us she would let the manager know we were in route, repeatedly assuring us they would honor their offer for that specific car. Once we got there, we advised the manager we wanted to get the deal done, and we then waited for nearly an hour only to have that manager appear and tell us the car had been sold (suggesting both cars, which had not been delivered, were actually sold), and even though the same car would be delivered a month later they would no longer sell that car at that price. Rather than apologizing to us for not having the vehicle and price represented to us not one hour before we got there, or honoring their same offer for the next vehicle to be delivered, the manager instead actually blamed us for not buying the car days earlier (at a higher price and under what I felt were high pressure sales tactics). The manger proceeded to then try and up-sell more expensive options to us for the specific colors we requested. When we refused other options, we were actually told to leave and the manager said "we don't want your business." We did leave and bought a car at a different Subaru dealer, Doug Smith Subaru, where we had a great experience. I have never had such an unpleasant experience at any dealer (from management, no less) and would recommend avoiding this dealer.
UPDATE TO "RESPONSE FROM OWNER":
I called Nate Gailey based on his suggestion in his response. In case it's not clear, this was NOT a situation where the dealer "checked to see that the car was not sold, but didn t go out and physically touch the car" as Nate says in his response. These 2 cars the manager represented were available had not even been delivered yet, and when we arrived specifically for this car we were told they both somehow weren't available. Young Subaru failed to honor the deal. When I made this clear to Nate, he said he would have someone call me. That was nearly three weeks ago, and I've had zero contact. Again, Young Subaru has failed to honor its promises.