Wow! Love the new facility! I've been a loyal customer since 2003 and they've earned my continued patronage year after year. Excellent service, text updates on repair/maintenance statuses. They value my time and that means a lot as a business owner myself. Love these folks...special shout out to Eric, my go-to associate who always gives me VIP treatment that pushes my customer service experience over and above my expectations
I will never come to this Toyota again, and I've been going there for years. They seem to can't get a wheel balance, nor alignment correct. Then I when I came back up there for the 4th time within a month in a half, I have super bad rear brakes, which they said it was fine by the way the whole time. Then I'm looking all the advisors laughing and staring at me because they think I'm crazy because they couldn't fix my wheel balancing issue. Per my last visit, I was told not to bring my own brakes and only use Toyota brakes. Talk about commission much?????
I bought my car from this dealership and I had the best car buying experience. Thanks to John, Lisa and Jeff who provided us with the best customer service! I would recommend this dealership to anyone!
Because of an accident I was forced to get a ride and I heard great things about World Toyota from a friend at work and they are next door to my workplace so I tried them.
That decision turned out to be a great one as Selam and George took care of me from the first day until completion. I was always kept informed about availability of both finance and car and the only reason it took a few days was my waiting on the final settlement from the insurance company.
Thank you Selam. Thank you George. You both did a phenomenal job for me and you both have made World Toyota my new Toyota home.
I cannot recoomend Mark Lawson enough. He made the car buying experience very easy and pleasant. He made sure that all issues with the pre-owned vehicle that we purchased were attended to above and beyond. The incredible service continued thanks to the care and attention afforded us by Finance Manager Jason Strong. Thank you both for all the care and attention received!
First time I came it went great. The second time i came in, due for my regular service, I was charged $600! His excuse was something along the lines off its a big service and alot has to be checked Yes it was a 30k mile service check up but to be charged $600 is just stupid. Went to another toyota dealership and payed $86! DONT TRUST THIS PLACE!
Great and service. After many years with them, they continue to make the experience painless
Every one is always so nice. I have never had a bad experience. I'm always informed if there are any issues with my vehicle and whether additional time will be needed to complete maintenance.
Noi is one of the best advisors at World Toyota. Timely, great attitude, and goes the extra mile to ensure wonderful service!
Merry Christmas Ladies don't buy here Do Not!!! I was sold a car with a key that wasn't cut for my Nissan Maxima.. so yes I had a key fob I still can't get in..bad motor, radiator problem all this...I was told that the car had been serviced and LETS GET YOU FINANCED first they lied..met another lady that they told her the same way Do not buy here! I Can't go home for Christmas while World Toyata enjoy family, Do not conduct business,
Unsatisfied customer
My first experience at World Toyota was truly exceptional! Korunn made it a very smooth process for me. As a walk in on a Saturday I literally was in and out no problem! Thanks for wonderful customer service! Please ask for Korunn she s the best !
My wife was just in for some minor repairs, when she arrived at home she noted that the floor mat's in the front were not the ones she arrived at the dealership with; the ones she came out were soiled , faded , and had RAV4 embossed on the mat (her originals did not). She went to the dealership to complain ;John the manager did not want to talk to here initially but later relented and also spoke with me on the telephone. He would not believe that the mats had been switched and would take no responsibility since the car had left the dealership premises. Mats cost $72 for 4, he could have easily replaced the mats but instead offered a "free oil change". After this experience why would she ever allow World Toyota to do service? I plan on filing a theft report with the police department.
Great shuttle service. Handled recall quickly and effectively. They did try to upsell, but were friendly when I declined.
I ve had some negative experiences here before but never felt compelled enough to leave a review.
Today I waited 3 hours to learn they had not even touched my vehicle for service. This was after being told it would take 90 minutes total. Then once I finally started to make some noise I had to wait another half hour to get my vehicle even started.
At this point I watched the service tech perform my 10 thousand mile service in which he failed to perform the included tire rotation. I had to stop a manager and tell them to rotate my tires.
All in all this will be my last time visiting this dealer/service center. And I m certain this is not the level of service that Toyota would put their name on.
I will give credit to my service advisor Daenzel for doing the best he could to get me taken care of, both stars were for him. I d give 0 stars to this dealer if I could. Absolute neglect for the customer.
Excellent service! Eric was very helpful and provided great information for me to decide on what service I need and when it can be done. Highly recommend.
My service technician Amanda was very courteous, prompt, and informative.
I went for a maintenance service an Amanda approach me very nice and friendly, and help me in everything I need. The work was done fast, I will come back to World Toyota, again.
I had a great experience at this dealership. I was able to get great service deals for my 4Runner.
I got my car serviced today and it was a great experience. Orin made sure I understood everything that my car needed and didn t pressure me into getting things that I didn t need. I ll definitely continue servicing my car here
I really like World Toyota for service for my car. I feel like I can trust them and they do not try to upsell me which I really appreciate. This time due to social distancing I used the valet service where they pick up my car take it in and bring it back to me. They performed all the service and brought it back to me all clean from the car wash. I highly recommend them
World Toyota took care of me quickly and with great care! Very appreciative of their exceptional service!
Chris Terrell was awesome! He was very helpful and nice. I felt like he had my best interest in mind. I am a forever customer of world Toyota and Chris.
I have been servicing my car and my spouses ar at this location and I ve always been well taken care of . For as long as I own a Toyota, I ll always bring it to them to service it ;)
Thanks again for your help!
I showed up on a busy Wednesday morning with no appointment, yet everyone was very helpful, and quite fast! I personally was assisted by Jesse Smith, and he was very helpful and informative. Excellent service, I highly recommend!
It was my first service appointment for a used, but new to our household 4Runner. My service rep, Amanda, was a great communicator and took great care of both the car and me throughout the experience. Thanks Amanda!
Had my 120,000 mile service done at World Toyota and I was very pleased with the work. Alen did an excellent job with ensuring the job was done right and that we were truly satisfied.
Be careful friendly, but very clever and check the vehicle completely before signing any papers.
The worst customer service ever. Especially the sales manager Richard Wong and the general manager Mark Palozzi. They served people with rudeness, disrespect, racist. Would not recommend or referred anyone to go there.. The worst place ever!!!
Great and efficient service. Glen Knox was very informative and kept me informed about my car.
Shelton was the Man!!!!! He got me in and out in under 2 hours... he was honest he gave me what I wanted and he is a man of his word! The environment is great and clean and diverse!!! Thank you to the entire staff from greeting me to detailing my vehicle!!!!
Andrew was professional, knowledgeable and detailed in providing information about the work for a 2019 Camry 20,000 miles maintenance. The work was done in a reasonable time. I have no complaint.
I'm satisfied. Thank you.
I came in an hour before closing and I was assisted by Matthew. He was very professional and ensured I was taken care of even though I came in after the cut of my time. That was my only time I could make it in and I was glad they could help me.
Went with my childhood best friend while she was looking for a new car and she was completely satisfied with choosing a Toyota Hugh was great and they even offered to take my 2016 Chevy Cruze and trade it in for 2018 Corolla GREAT STAFF HERE
Always a good experience. I get in and out quickly with everything i need
The service at this place is the worst. The employees there are very unprofessional and unethical! I brought my car for a issue I knew needed fix and they were trying to get me to get something else. Yes I understand all shops do this but this was very different. The car sat in the shop for a week and no service done to it all. And I had to keep calling for am update on my car and no one would answer the phone and the guy Chris Terrell would avoid me any time I called. When ever he did pick up the phone he would talk to me like one of his friends. For example uninterested and very dry. Also he had an attitude when I told him that I was going to pick up my car. This is by far the worst service I have ever had. I will never spend a dime with them.
Lane Garriott was my service person today. He was great! Very efficient, friendly and helped me with the issues that were a concern to me and everything was taken care of in a timely manner. I will request him again. Thank you Lane Garriott and World Toyota for great service!
I want to give big thanks to Hugh Larsen. Best sales consultant ever, this is my second time buying a car at world Toyota if you need to buy a car I highly recommend you to come see Hugh.
Toyota is always a great experience. Communication throughout the entire process was excellent. I will always use them.
Never had an issue at World Toyota- agents are courteous & respectful of your time. The service is quick & they offer a courtesy wash every time.
Worked with an internet sales person. Tried to get as much done as possible Saturday so all I had to do was come in and deal with financing. She said it would all be ready. Well of course it wasn t. She also said she would clean and fill the car up. Terrible job cleaning and only filled the truck up half way. Not impressed. Got the truck home and the radio has an error that comes on every time I start it. Took it in and they said it isn t covered. Ok not covered but you sold me a truck that was to be fully functioning and it wasn t. Never felt like I was wanted at the dealer. Love my truck other than the radio. Doubt I will go back to world Toyota.
As usual, very polite staff, and thanks to Michael for making sure my vehicle was ready to travel along with the skilled technicians.
Sales team is nice, selection is soso. We found comparable vehicles at other dealerships for 10-12k less. I think this dealership likes to negotiate... or prey on consumers that dont do their homework....
World Toyota is thorough and honest. Have taken all my and husband's cars there for ages. I love World Toyota
Shelton Belin was great with customer service. I had a ton of questions about a used car on their lot, and he was patient and quick to respond. Unfortunately I was not in position to buy the car in question, but I was very grateful for the help--so I want to commend Shelton and this dealership for their quality customer care.
Very prompt service. I was greeted as soon as I pulled up. The service advisor, Alen had me in and out in no time.
Sales person very knowledgeable. Price was great; Sportage in great shape.
Very prompt assessment + Eric took a quick road trip with me and asked helpful questions extra mile.
I first took my car to Rick Hendricks in sandy springs and asked the to look the vehicle over. They told me everything was fine except for a 60000 mile check up. My husband looked at the report and determined that my car had been checked like we were told. We took the car to David Ray and he immediately saw that the report was wrong just from looking at my tires.
Once his team fixed my car, it was the smoothest ride I have had in a while. David explained everything to me and even reimbursed me for my uber ride. I truly appreciate the level of care and how quickly they fixed my car. The customer service was amazing!!!
I really hate shopping for cars. However, Montez was easy to work with without all the catch phrases. George handled all the paperwork. Both nice, professional men. I would shop at World Toyota again.
Very friendly service. Damion was great and helped me find a great deal on tires. A little on the slow side, which is not usually the case. Can't wait for the new service center renovations to be complete. Even the temporary setup is well done and comfortable. Was able to get some work done while waiting. They take pretty good care of you!
Came in to look at two vehicles I had in mind and upon entering the showroom was completely dead. There were two sales reps who were assisting customers. I test drove the vehicle I had in mind but wasn t sold on it only because they only had one model of the CHR and their inventory was limited. I drove to the Toyota dealership on Thornton Road and the experience was much more pleasant. Sales reps were everywhere to assist and the show room had a much wider selection of vehicles to look at. Not to mention they have a huge inventory and the manager introduced himself to me as well as offering refreshments. My sales rep was very helpful and accommodating to my needs. I d definitely recommend going to Toyota on Thornton Road if you want to experience quality service.
Updated August 2020: Back up to 5 solid stars!
Well, it's time to change the review back to 5 stars!
I want to give World Toyota some good press. They definitely listen to customers. They have some fantastic service specials on their website right now. Check there and get a great deal. They took wonderful care of my Avalon and I was in and out very quickly.
It's great to see them aggressively seeking customer business again by offering some great deals and prices. I must say that service was great and customer service was great as well.
I really liked World Toyota. I rarely go to a dealer for service. But after this experience here, I think I'm going definitely be going back again. Apparently, not all dealerships are created equal.
Excellent service ! Matthew Baily is always a pleasure to work with!
Ryan was my supervisor and he showed great customer service!
Luis was our car salesman and he was great!!!
He helped us get our Rav4!
My experience was very good and I I'm very happy I'm and satisfy thank you by now Monica
Ryan Napier Great, amazing customer services... 5 for this guys are cool workers congratulations!!!
Called on a Saturday and the lady was eager to help, which was great, made an appointment for Sunday still going good. Called before I drove an hour an a half to be sure the truck was there and was told yes but first come first served so I asked, call me if it gets sold before I arrive so I won't drive all that way. I walk in and what do you know, it's in the process of being sold. So then I wait and wait on the lady to bring another truck around to the front to look at, which must have been miles away by how long it took, so I check back in front and was told oh I'm going to get it now, well she didn't. As I waited outside again a young man came out who was the sales lady's co sales partner, didn't know one was needed but okay. Then after asking about the other truck I originally came to see and expressing my disappointment in it not being available he unknowingly divulged the info that the truck was sold the day before, well at least till I said that I was told it was there this morning then the backpedaling started. But other than having to drive all that way for no truck and feel as the sales team I dealt with was full of it and had other things to deal with besides me, the receptionist in front was very nice and helpful so that deserves at least two stars.
Today was my 15,000 maintenance check up and Chad, my service advisor took great care of me as always! Thank you
Andrew Yi has been our Toyota service advisor for years. He is an expert in his field and we trust him explicitly. He lets us know what is most important to have done on our cars now and which items can wait until next time. He is also very personable and is always a pleasure to work with.
Haley was fabulous!! She was friendly, personable and attentive and kept me abreast of what was happening with my car.
Attention was fast, everyone was very nice and they had free unlimited popcorn :)
Easily the worst Toyota service department in Atlanta. They absolutely do not care about their customers. I've used them to service my last four Toyota vehicles but no more. The last straw was a warranty repair they weasiled their way out of doing by refusing to recognize the problem existed until 6 days after the warranty period was over...then they said the warranty had expired. The service manager just smiles at you while his minions find new ways to screw you over. Take my advice and go to ANY other Toyota dealership in the state but these priggs.
Great service , from the making at appointment to the payment, they also call me to let me know there was a recall on my air bag and fix it , my car was done on the time they told me .They shuttle me home and pick me up without a hassle. .I totally recommend Toyota at Peachtree industrial for all your services need.
Glen is the best. Professional, friendly and helpful.
Great service and so easy to schedule an online appointment.
Glen called to let me know of a couple of additional services that were recommended. He made my trip to World Toyota a very nice experience.
World Toyota service getting worse day by day. I used to go since 2008 . From beginning of the 2019 to today Every single time I had a very bad experience.
The Staff and technicians are not good at all . They all always do mistake.. over all I would rate them zero.
today Is my last day..-----------------
My Prius battery died. Research all your options before just taking it to the dealership. Dealerships and some mechanics are going to charge you 3-4000$ or more. If you have a late model car no longer under warranty, please research your options before paying this price. The labor does not take 4-5 hours, and the part can actually be refurbished. Try a battery repair place first. Try all of your options first. The people who work there are bending over backwards to get me a better deal, but what I needed from them was to tell me my options, but they were not going to do that. 3 stars for the employees. 00 stars for being an inherent rip off.
2 hours for an oil change, and it wasn't busy when I arrived (told that by service person). People who arrived after left before me. I think my car was ready sooner because when I inquired about the status, my key was on the service writer's desk.
Amanda was amazing and made the experience easy and simple. Love this place!!
After a return flight, I realized I was having engine issues. I arrived at World Toyota at 5:30. Matt's (service advisor) prompt attention had my vehicle's problem diagnosed within 30 minutes. Unfortunately, the part was not in stock, but Matt was kind enough to help me get a ride to my hotel. The next morning the part came in, my vehicle was repaired and I was back on the road. My situation was handled professionally and efficiently and for that I am grateful
Awesome service-- even though they were crazy busy this morning and couldn't find my appointment information, I got great customer service. Everyone took time to explain to me what was going on with my car and they serviced it in a timely fashion! Thanks Shane for the awesome customer service!
Matthew Bailey provides excellent customer service. Super fast and efficient. I will return.
Shout out to Anthony Ewing for his excellent service and help. He is someone who goes above and beyond. Honestly you don't get many people like him which makes the World Toyota experience wonderful
Service is always quick. Work items are clearly explained.
Recommend
Amir Tawfik was my salesman. He was nice and very helpful, and I am glad to be able to do business with World again. This is the third vehicle purchase from them in my household.
I have a great experienced here at World Toyota. The service is great and my advisor promised exactly the time my SUV will be done.
Great service, friendly employees, be prepared to haggle as you'd expect at a dealership.
Had an odd problem (check engine light coming on for just a second on sharp turn and short stops) that they took seriously and diagnosed and repaired pretty quickly (something in the trunk was actually getting stuck in the latch, which made the trunk close just loose enough that the sensor was picking up a problem). Well done, folks.
Had problem with passenger and rear doors not unlocking with electronic key. Took it to another dealer near where I was living at the time (Conyers Toyota). Took it to them twice. They misdiagnosed the problem. Did about $2,000 worth of work and the problem persisted. The last time I took it to them, they tried to convince me that I didn't know how to unlock a car I've had for six years. Recently moved to senior housing in Decatur and decided to take it to World Toyota. They diagnosed and fixed the problem first time around. Luckily, I had an extended warranty contract. So financially, it wasn't that bad for me. Kali took care of everything with the warranty. She was professional and caring. I am very pleased with the service I received at World Toyota.
Amanda is an awesome Service Manager! She took care of all my niggly issues and got me back in my Prius pronto.
Great service! Took my car in for routine service and got out in an hour without an appointment.
Amanda was great, she made my 1st experience the 1st if many!. Thanks Kimberly
We worked with Miriam Davis and she was absolutely amazing! Worked with me and my boyfriend to make sure we got exactly what we wanted! Great experience working with Miriam and World Toyota!
Chad J. Is the best advisor I ve had here! Very professional and efficient. I was in and out very quickly.
I ve been coming here for years but recently the service here has slowly gone downhill. You have to wait at least 10 mins to have a service representative attend to you and the wait time for the actual service is ridiculous. (Almost 3 hours for an oil change and an alignment). Definitely my last time coming here unless I just have to have to.
Scam artists at their best! Mine is an unfortunate experience and would like save my fellow friends and buyers. I bought a car after my friend referred me to this location but sadly I met a guy who was not customer centric, we agreed on a price and even made a contract, but I was forced to sign a different one on the day of delivery, that increased my total cost by $2771.48 as some coverages were added. And when I realized that and went back to get it corrected, I was turned down and told to come back on multiple occasions, but all that in vain as now I am being harassed though I legally have 30 days to cancel those coverages. I seek justice.
This is my second time and the service was excellent. The staff made sure my needs were met. Thank you!
Matt was great. Thorough and it was the fastest I have ever gotten through a service appointment, ever!
Last month my mother came in for her first service in her brand new Camry and the vallet totaled her car at the dealership. It s been a long month waiting on the dealership to resolve this... they have been less than helpful considering she bought the car from them...
Haley was my service manager. She is great and the service was excellent!! I'm so glad to be leasing a vehicle from World Toyota!
Great service
I come here for last 7 years
Well run dealership. Professional sales and finance staff. Good selection of vehicles.
My car has been coming to get serviced at Toyota for 3 years (since I bought it). This unfortunately was my least favorite Toyota I ve ever been to. It seemed super unorganized, there was what seemed to be managers yelling at employees in front of everyone. It made things really uncomfortable. Oil changes are ridiculously expensive, and the staff is not very friendly. It also took me telling them three times what kind of car my car was, model and color and 20 minutes before they could pull my car around for me to take.
I don t think Toyota will be my go to for services anymore.
We worked with Frank and had a great experience! He was attentive and sold us the car we really needed without pushing for extras we didn't want. The whole process went smoothly from start to finish.
Bought a car there but regret it now. They promised me one price then added extras at the end like expensive floor mats and helium in the tires. Really jacked up the price. Now I get monthly spam calls trying to sell me an extended warranty. I should have bought a used car and saved myself money and aggravation. The car is okay - it s a nice, reliable Toyota. The problem is the dealership.
I ve been to this dealership s service department on three occasions since purchasing my 4 Runner. Very clean
& comfortable, very timely and very professional service standards on all visits. Thankful for the good people they hire, as their standard is not easy to find in auto service category. Keep up the good work.
worldtoyota.com
