Woburn Toyota Reviews

The dealership it self was nice and I was content with the price of the car. The seller was a little nice when he was making the sale after we signed the papers gave us horrible attitude and not much hospitality. He took one week to give us our car without the inspection that they re supposed to do, on top of everything When finally they gave me the car that it s supposed to be brand new it had a 3 dents/scratches in the front bumper. In addition to that the car has a vibration when im driving. Now I have to come 3 different days, one to try to fix the vibration, another for the inspection and another the see what it s going to happen with the dent. They sold me a protective coating on the paint and to be honest my husband's suv paint is better than mine. When I bought the suv they told me that I could take it the same day and I did not have to return. I have a new born which is the reason we purchased new cars, this has been extremely inconvenient. My maternity leave is supposed to be spent at home with the baby, not at the dealership for weeks. This experience has been stormy and I'm still waiting to be told when the front of the my BRAND NEW SUV will be fixed. and if the vibration has repair, can t believe it!

Just to clarify my husband also bought a brand new 2020 car. So they made Two purchases off of us and yet I m experiencing all of this. His car was fine at least. But still ridiculous and frustrating.

My service was amazing and I felt being treated as a king. Although my service was taking the whole day, they offered me a couple of vouchers and a rental for the day. I highly recommend them!

These guys like to negotiate on price a lot and are strong in doing that, but I like their service.

Michael wa so professional and accommodating to my request of a Rapid response . Rest if the staff are friendly and orofessionsal.

My experience at Woburn Toyota was simply amazing!
The sales consultants, Alex Chuprakov and Leon Boole, we're outstanding and the upper management likewise was outstanding!!
Alex continued to go above and beyond throughout the entire process making me feel comfortable.
I highly recommend Woburn Toyota!

Had a great day at Woburn Toyota thanks to Wally Sabet Sales Manager and sales person Manale. Highly recommend.

***Buyer Beware***
Woburn Toyota has very deceptive sales tactics. They started off well to drive me into the dealership by beating another dealership's quote by a few hundred dollars. They had the car I wanted, it was expeditiously brought from the overflow lot that was a few miles away, I test drove it, and I wanted it. They then low-balled me on my trade, but the overall deal still made sense, so I proceeded. Now, the finance manager comes along and hard sells an extended warranty to me. He made it sound like a great deal at the time but I regretted purchasing it hours after especially given the reliability of Toyotas. Though, the paperwork clearly states that I have 30 days to cancel it, and after then I can still cancel it but the refund is prorated.

Now, when I picked my registration up, there was a 1.5 hour wait for an inspection sticker. I then at the time said that I wanted to cancel the extended warranty. The finance manager asked me for some time to clean his desk. Well, that desk cleaning took 1.5 hours. Next time I saw him, he was in the sales manager's cubicle and the sales manager was trash talking about me regarding my decision to cancel the extended warranty.

Needless to say, I took a closer look at the sales slip after I purchased it and noticed that there was an additional $695 charge for elite protection which was explained by the finance manager as being included in the price of the vehicle and another $395 for paint protection which was never mentioned.

Very tricky folks to work with for sure! But frankly, I will not be servicing the vehicle that I bought from them as they are not to be trusted!

My 70 year old mother went in for assistance because her key with remote broke. Her purse fell over and her keys hit the floor and it crumbled. Her car is not even a year old. You would think it would be made of more durable materials. The wonderful associate there was rude and completely insensitive and tod her it was her fault and it would be $500 for a replacement. I have had my car for almost 10 years. The images on my key are completely rubbed off and I've never had an issue. I highly not recommend going to this particular Honda. They will blame you if anything breaks on your car.

To be fair, they're undergoing renovations. But the sales staff appeared unmotivated and annoyed. The only bright spot: they let us test drive a Highlander on our own.

Recently bought a used car at Woburn Toyota and was pleased with my experience. It's a beautiful facility and a well oiled machine. Worked with salesman Leon Boole, who was very respectful of my time, my process, and didn't pressure me to make one purchase or another. We both played our parts and arrived at a fair price that I thought was very reasonable. Look, at the end of the day, they're all workers at a dealership and they need to close sales to make money, so what do you really expect? Cars to be given away? Do your research, come up with a fair and reasonable price where you save some money and where the salesman/dealer makes a decent profit and no one needs to feel ripped off and everybody wins! Love my 2013 Toyota Venza by the way!!!

I swear, I've never had such a GREAT EXPERIENCE ! I stepped foot in several Toyota dealerships the Same Day and NOT one of those places gave me the same feeling I got here. From the minute I drove into the lot, I was so kindly greeted by my new friend/ lifetime salesman PRINCE AMADI. Wow, when I tell you , this guy knows what he's doing . He doesn't beat around the bush. He simply GETS THINGS DONE! I had an Incredible experience and if your looking for there RIGHT guy and the RIGHT dealer, visit PRINCE AMADI @ Woburn Toyota !!!! You won't regret it - sincerely

Woburn Toyota...What Service!! They do it right, from the receptionist waiting at the bottom of the hill (rain, sleet, snow, ice, 100+ degrees) to greet and direct to the warm reception by the service station staff, the coffee, the pastry, the clean rest rooms. The ability of the staff to converse and connect. Super company. Thanks WFM ! Thanks Albrecht Group

This place obsess about money. Got a noise coming through the back of my car from the inside. They asked me $135 to drive the car and see what is it exactly, other charge will apply to fix it. This is insane!!!

I went to Woburn Toyota and sold my car back with the help of CJ who was very kind, courteous, and professional, thank you to him!!

Brunell st pierre is one of the best salesman I have ever seen when it comes to satisfaction work with him if you ever get the chance to stop by

The price of services/time spent for services is sometimes questionable but they have a really ice waiting area and try to make you as comfortable as possible. They really try their best to put the customer first. I only go here for service.

Very reliable great customer service Franco was great explained everything in details!!

The service person who assisted me took very good care of me!

He is an excellent Diler, I bought my car there and it was a good experience, they gave me a very cordial treatment. and I felt like family. I believe that Hispanics have a place there where they can help us obtain excellent offers. I recommend it

Ralph went above and beyond make sure I got everything I needed! Great Customer service

Smooth buying process and great employees. Ray Beasley was especially great in working with me through the process

I am currently at this dealership with Sales Consultant Weston Paglia. He is a true professional with 42 yrs of car sale experience. He would do whatever he could to find the car which meets your needs. Regardless I end up buying or not buying a car from him today, I strongly recommend you to meet him. I also met their Sales Manager Wally Sabet. He is a very nice guy. Wally offered me a very reasonable price on the new 2020 Camry. I eventually bought the car today because of their Great Service and Great Price.

Thank you so much to Manale for helping me buy my first car!

Worked with CJ to buy two cars over the past 3 months. He works hard and shoots straight. Positive overall experience

Overall a great experience with Appo as my salesperson. It was a long day of working out which car would be best but he was very knowledgeable. Service team got me an inspection sticker in short notice as well.

Before the entire COVID-19 nightmare started, getting a new car was on the todo-list, but we did not get around it anymore. As Mass started to open up, I reached out to several dealerships that claimed to offer the entire buying process online. After the initial contact, I either never heard back or the request came to come to the dealership. Otherwise the deal would fail. Then I reached out to Toyota Woburn. The entire deal was online. I never left my office and the car was delivered to my driveway without even any need for social distancing. The deal could not have been easier. It almost felt like amazon. Special thanks to Kal who handled everything. I can only recommend.

So I came in not knowing anything about buying cars. The facilities are beautiful. Everything is pristine and up to date. I was greeted so warmly the moment I walked in. I had been reccomended to go to Keith and let me just say that he was spectacular. He was patient and open and told me exactly what I needed to hear. He showed me the car of my dreams and made it possible for me to get it. Thanks to him and everything he did, I now have my dream car in the most perfect color. This is where I'm coming for all of my investments and check ups.

I have bought three vehicles from Woburn Toyota. I have always been treated professionally. My last visit was with my brand new Tacoma that had a squeak in the front area of my dash. I thought it was funny trying to explain there's a noise but I had no idea where it was. They told me no problem they would take a look at it and see if they could solve problem. there was nothing better when they told me my truck was all set no more squeak like i said earlier, bought three cars there always treated professionally

Always a good experience working with Franco and others at Woburn Toyota. Been going to them for every major repair for about 10 years. I really feel like a valued customer. Keep up the good work.

Don't take your car there. They are a bunch of liars and thieves. They will charge you for services that they dont even provide and they will charge you for parts that they don't even replace

The truck I had an appointment to test drive was broken. Manual transmission that wouldn't go into neutral. Stick shift moved in big circles. Very broken. Not impressed.

Chris O. assisted me in purchasing a new RAV4 Hybrid last week. He provided excellent service throughout the process. Thank you Chris O. and Woburn Toyota!

Woburn Toyota - CJ was awesome to deal with! Knowledgeable and Courteous! Great Experience!

I had an amazing experience purchasing a car at Woburn Toyota. After considering other options, this dealer gave me the best service and the best deal. The customer service was outstanding - I was helped by sales manager Wally Sabet. I would recommend this dealer and customer service experience at Woburn Toyota to anyone! Everyone was helpful in answering my questions and getting me the best deal possible.

I tried to buy toyota camry. i paid 1000$ down payment CASH but they couldnt get finance to buy a car for me. Then i asked them to refund my 1000$, they told me to came after 3 days friday(but theirs manager didnt tell that it will take so long, this is CASH it doesnt take more days! ) When i came on friday they told me to come after 3pm when i said i cant they told me to come tomorrow. The next day they told me to come on monday and i am still waiting. MY ADVICE TO EVERYONE DONT GIVE DOWN PAYMENT UNLESS TOU ARE APPROVED FOR FINANCING!!!

Definitely so disappointed, mediocre customer service at the service desk. My 2nd time here. First time they over charged me for a tire rotation which wasn't done plus I didn't ask for it. Today I had my ticket to go talk to a service clerk, waited almost 15 min without getting noticed by the device agents, 6 of them were just chatting.
I brought out my bill to show them the over charged service, I was told it was to late to talk about it.
I would rather go to Herb Chambers Toyota of Boston better service, faster,free car wash, free food, pay less plus they don't cheat you.
Anyways this is my last time here also all my friends and family.
I was wondering why your rating is 3.5 out of 5.

Randy and Wally make car buying an easy experience. Thank you

Great service here I bought a brand new car today and had a very smooth transaction! Shout out to Victor Chaves for the awesome customer service

The manager and our salesperson Malcolm were both really accommodating and made my first-ever car buying experience amazing! I truly did walk out of there happy I still have to pick my car up, but I m super excited! If you re looking for a great price on your car, I definitely recommend going to this dealership!

Victor Chaves was by far extremely helpful & forth coming with all the information that was needed... Most definitely would recommend to all... God Bless & stay safe

We could not be happier with our purchase and the service at Woburn Toyota . We worked with Jamon Caswell JC and Christopher Gagnon CJ and they both were great. They answered our questions whether we contacted them via phone, email or in person. Great local service, which is how we try to shop...Locally! We will continue to buy from Woburn toyota. We would highly recommend JC to people We know.and we will be return customers, for sure!

My experience at Woburn Toyota was very good. The salesman that helped me, Amine Ramdani, was very respectful and professional. He accomodated to everything that we asked for and gave us a great deal.

Not good. The initial Toyota care process was swift, then I agreed to an alignment, and have been waiting 2 hours, well past the 40-minute estimated wait time. I will go back to Toyota Norwood next time, where they are quick and organized.

The short version of my story regarding this dealership but the detailed version can be provided, if requested. My experience with this dealership was horrible. They couldn't find the problem with my car. They called stating the problem had been rectified which it wasn't. I filed a complaint and the service department was going to call me to schedule an appointment. Three weeks later after waiting patiently, I called them to inquiry and they had no clue. The interior of my vehicle is beige and they had oil stain on it. Now I have more problems with noises in the dashboard then I started out with. I bought my vehicle from them and they can't even help. Customer service sucks for this dealership. They are too big and too many change of employees and managers don't return phone calls. I regret the day I dealt with them. This is the short version...

The service we received from John Russo and his crew was par excellence. It actually began when we were away on vacation. Uncertain if an unfinished road had done damage to my car, I called John Russo in the Service Dept. After patiently listening to my concerns, he gave me expert advice that may have saved me hundreds of dollars in service fees from a less scrupulous mechanic.

When we returned, we brought the car in to be serviced. As always, we were treated with patience, kindness and respect. John's "service with a sense of humor" really takes the stress out of getting your car fixed. He showed my "car guy" exactly what needed to be done and explained all of our options before any work was done. And he made every effort to help us not spend more than we could afford. The work was completed with their usual efficiency and we were kept informed of the progress throughout.

Not to be overlooked is the greeter at the gate when you first arrive. With all of the new construction going on, he provides a valuable service, his directions always helpful and delivered with pleasant attitude and cheerful smile.

Thanks again, to all the guys at Woburn Toyota for making servicing our car a pleasant experience.

I bought my Camry at Woburn Toyota three years ago. After doing a ton of research and visiting other dealerships, I found the dealership, Woburn Toyota, and the salesperson,Robert Fahey, that made my buying experience enjoyable. They made the process easy and pleasant. They met my price without haggling or going back and forth with the manager. I would recommend Woburn Toyota and Robert Fahey if you are interested in purchasing a new car.

Slow, chaotic, old-school, shake-down-style car buying experience in a bad location. Pile on a huge construction project, flaky phone system, and limited inventory...shop elsewhere. I've purchased 3 Toyota's in 20 yrs from Woburn. The first 2 ('97, '04) were super easy. My 2017 will be my last.

Ended up buying from another dealership because the used car I wanted wasn't in stock but had a great experience. Sebastian was a great salesman. He was not at all pushy and it truly felt as though he was working with me.

Do not bother going here to buy a car. I went to the dealership and asked for a quote on my trade. Of course I had done my research before going so I knew what they were going to sell my car for. I had also gotten quotes from other dealerships prior. They appraised my car for $10,000 below comparable cars. Talk about trying to take advantage of someone. Good thing I had done my research first. Needless to say I walked out after I had to ask for my keys TWICE. Try another dealership...

Keith Svenson was absolutely fantastic.
Definitely made the experience as enjoyable as possible.
I can't recommend him enough!

So far the service has been terrible.
Brought my Genesis last year used from Woburn and every time I take it to be serviced even for a oil change it becomes a process of 2 or three days.
Took a month to get my brakes right and then I'm told that they don't always have parts for my vehicle which then needs to be kept and I'm out the pocket for a rental.. Crazy...
If you sell the car then you should know how to service the vehicle properly which it seems is a problem.
So unhappy with this dealership

Bought a new Prius here after having good experience with the service department for the past several months. It was a good experience. It was my first time buying a new car and also my first time since moving to Massachusetts. They made the process easy to understand and didn't try to pressure me into anything.

hany made everything so easy
honest and straight to the point
well done building

The service team at Woburn Toyota always does a great job. While under construction they still manage to give great service. And their tire prices are in line with others but you should buy them from Woburn Toyota because the rotation is no charge.

Nice place to buy a car for my nephew
From jamon caswell know as j c

Great place to buy and service your car. Edwin was friendly and very attentive!

The employees were welcoming and strives to give me the best service possible. Lurgy Ramos, my sales consultant, put forth her best effort in order to provide me with the best sale. Go to Lurgy if you are interested in acquiring a car immediately.

State of the Art facilities! Really impressed with their inventory as well.

Professional Service! Technicians were knowledgeable and explained in detail on the multipoint check outcomes and necessary services required for my Car.
Happy with the service and the follow up courtesy call! Will visit again.

A bit crazy during construction. Salesman was great though.

My family & I have leased many cars through Woburn Toyota and have exclusively delt with sales representative Ernest Memminger. Ernest is friendly, honest & extremely knowledgeable. He is a great asset to Woburn Toyota & has always made the process of leasing/buying a new car enjoyable!

This was my first time here and Gabriel Zorrilla was very helpful. He explained the process of everything to me even when I asked about 5 times. I recommend him!!!

CJ was wonderful... very fun... a great sales guy... a true American/Brazilian ... ;)

I purchased a truck from here 3 yrs ago and was showed a carfax report indicating that there were no accidents. Yesterday I go to trade in my truck for a work van and after telling the dealership that my truck had no accidents I find out that there were 2 car accidents right before I purchased it. Only one conclusion...I was shown a wrong carfax report!!! I am furious and there is nothing I can do about it. Learned my lesson. Make sure you take a close look at the carfax report.

Easiest car buying experience I've ever had. Then getting the car registered, inspected, etc was completely screwed up. The right had has no idea what the left is doing here.

Hands down, the best dealership in New England. I wanted the brand new Taco TRD Pro in army green and no other dealer had one yet. Somehow Gary and Mike managed to get me one and I was the first to drive that car in that color. Gary Clark and Mike Quevillon, you guys are a class act. I can't thank you enough, especially for your help with turning my lease in.

Everyone worked hard to make sure I walked out with a great deal. Appo made sure I had The Car.

CJ is the best! Honest guy, would highly recommend doing business with him!

Great service from the parts department but still a nightmare to get in and out of the place.

The worst dealership experience ever. I purchased my Prius in 2016 from these guys and I had to service the back camera today. It took them 3 hours only to diagnose it and was informed I had to pay for $1400 to fix which was not what I had been told when I purchased this certified car. Extremely slow and rude service. I could not stand to wait there anymore. I just had to leave. Not only I am not going to fix my camera with them I am not coming back there ever again and I will advise anyone not to go there. Everyone deserves a better service and treatment that this dealership has to offer. It s just terrible to feel so unwelcomed. I might not even buy another Toyota ever again because this horrible experience.

Took in Highlander purchased from them for factory maintenance n complained about hesitation shifting. Took an extra day to reset Onboard Computer n waited til rush hour to call about minimal diagnostic, lost track of car and had no paperwork completed. Kathy Kidik - Service manager promised to mail the paperwork describing the service performed but two days later we have received no documentation.

Great experience, I got a great truck at a great price. Amine was excellent, he answered all my questions and was extremely professional.

Horrible experience. The salesman was so rude. I think his name is Gesse. After he showed me the cars, he asked "do you have money to buy the car today?" I said yes. He rolled his eyes and shaked his head. I went in there because the price on the internet was good, but the price he gave me was $1,000 higher with an extra 10,000 miles. With that attitude, I took my business elsewhere and bought a really nice car the next day.

Had a great experience at this dealership- came in a few days ago and was nicely greeted and attended by Amine Ramdani. I was looking into financing an SUV but did not understand the whole process. Mr. Ramdani did a great job at explaining everything regarding the financing of a car. I appreciated his help and will definitely recommend everyone to speak with him upon entering the dealership.

I recently bought a vehicle from Woburn Toyota. I was fortunate enough to have Ernest Memminger as my sales associate. Ernest has a friendly disposition and a willingness to listen to the needs of his customers. He was not only knowledgeable about the cars on his lot but was able to accurately compare those vehicles to the top running competitors. He spent time going over the pros and cons of each of those vehicles. With his help, I felt enabled and sure that I was making the right decisions for my family and I. I am very big on not being "sold" a car but instead being given the necessary information it takes to "purchase" a car and he did just that. I would recommend Woburn Toyota to anyone interested in buying... when you get there be sure to ask for Ernest.

I worked with Randy at Woburn Toyota today. Randy was polite, courteous and did NOT PRESSURE us. My wife and I have now bought our third vehicle from this dealership dispite a very bad experience with our last vehicle purchase. We are very happy we came back to Woburn Toyota.

Excellent customer service in the service center on a busy Friday night and I have to shoutout Mike Marino who was my service advisor. This was my first time going to Woburn Toyota for my service appointment and they didn t miss a beat and was able to work with my budget when I expressed concerns. Would highly recommend - I felt like I was in great hands. Thank you!

Sales experience was flawless. I received a great deal and Samantha went out of her way to make the experience pleasant and professional. Everything was communicated clearly and she followed up with me after the sale.

The customer service at Woburn Toyota is always excellent. I trust them completely with my car.

I came in on May 11, 2018 to trade in my car for a used car; they have my title and deposit; they said they will give me a call on the next business day, they did but kept postponed several times and didn t call me back until yesterday. So today May 16, 2018, I decided to go up there and pick up my title and cash of deposit. I won t ever recommend anyone , my friends, my family to go that Woburn Toyota. They re a rip off, they need to be on time and more faster . Tomorrow will be exact one week waiting for the respond ; something is wrong and again, I m going up there to pick up my title for trade in and my deposit !

So I bought my car and came in to pick it up. I got there as close to opening in the morning. So you would think picking up a car would not take all day, but it did. So they had phone problems and they seemed to just forget I was there. The waiting area the TV was not working. They had contacted my insurance agent and they fax over what was needed it sat un touched on their fax for over a hour. So I waited for over 6 hours, at the end when they were finished and I had places to be they wanted to explain the features of the car. This should have been done hours ago when I was sitting waiting with nothing to do. They did not care as they had made the sale. Go somewhere else.

Manale was very helpful and walked me through the lease of a new vehicle. She answered all of my questions and made the process easy. Would highly recommend discussing a new vehicle with her.

I bought my car from Robert a few years ago and he made the process painless. He stuck with me through the process even after I bought the car. Best of all, he gave me the information I needed without the high pressure sales tactics. I'd recommend buying a car from him.

I have bought four cars from Woburn Toyota (three of them new) for my family and found
my experience to be first rate and very professional. When I buy a car I do not want a salesman to be my friend, I want him to be honest and TELL ME WHAT I AM PAYING FOR.
Rob Fahey is just that he puts it all out there for YOU TO DECIDE.
In the near future I will be looking to purchase another Toyota (oh by the way the cars are great!) and I will be calling Rob.

Very unwelcoming and rude dealership. Very disrespectful and pushy sales agents.
Don t expect any common sense.
If you can, use other Toyota dealership

I went to Woburn Toyota to buy new highlander The sales person CJ was the best person to deal. I wii buy a car from him any day... Thank you CJ.

Thanks
jama

Bought a used Toyota Avalon...was told the shake in the front end would be repaired before I took it...After they told me it was "fixed' I took it to my mechanic to check it out..power steering rack was leaking badly , and would have failed at a cost of over $1,000 withing 6 months - but after their 90 day coverage.

my advise is NEVER buy a used car at this sleazy dealership without having it checked out independently first .

I will never buy any care from this dealership because I don't trust their service people.

Sales gut Edwin was the only bright spot in this mess

We had a great experience buying our Highlander at Woburn Toyota! We would recommend Robert Fahey!