Absolutely disgraceful service. Tracking not working, extremely unhelpful and rude customer service. They try very hard to avoid any responsibility for any issues and offer no solution. Avoid at all costs!!!
I have been using wnDirect since 2013, 7 years of cheap fast delivery all around EU, USA and Australia. Even with a pandemic going on they are fast to inform customers of problems that are out of their control. My company name is Trade Sports if you want to check this review out to see if it's legit.
I reckon my parcel is lost. Almost 2 weeks which is the worst delivery compared to others and tracking numbers don't work/exist.
0 stars
If you want to know the location of your parcel don't use WnDirect. It will always be lost in a transit. One more thing to be aware when i buy stuff from ebay.
Trash delivery courier. Said item has been delivered to but i havent received a thing.
DO NOT USE WN DIRECT. It's a false economy if you think you're saving money by choosing them as a courier. They lost an important high value package, they were "unable" to track what's happened to it (they just told me it's lost and I have to deal with it). There's no accountability about losing it, it's clearly been taken by someone along it's delivery journey. Both myself and retailer out of pocket. They wouldn't even have informed me or the retailer that it's been lost, we had to follow up ourselves. Zero customer service. Hilarious their tag line is "offers fresh thinking and international logistics solutions". what's the fresh thinking? Don't deliver??
a company of thieves he is aptly named he wins every time
2 packages emptied of are content
i will never buy from sportdirect again as long as it uses this company for shipping
ZERO STARS! this company needs to be shut down asap absolutely useless and blames the receiver for their own incompetence. parcel from UK to ireland and its been two weeks waiting. the tracking the retailer received is stating my package has been delivered since last week and wndirect is refusing to give me a contact number for the depot that is holding the package because of a number of failed attempts at delivering so i cant even go and collect my parcel myself.. the CEO of this company should be ashamed and embarrassed at this attempt at running a business.. ye are a joke
What a bunch of crooks they told me a pack of lies
and then totally contradicted themselves
been waiting since February 11TH FOR A Parcel that still has not turned up its now 1st June 18 and have not received it yet
Egregious. Doesn t know what they re doing, issued two tracking numbers with two different ETAs for the same parcel. Received multiple emails from them on different days claiming it should arrive the day after (not acknowledging it was already 3 days late) - which, no it didn t.
Absolute frauds. Claimed my address was incorrect and the parcel was returned even though it wasn't. DO NOT USE THEM. You also can't contact them if there is some sort of issue
Impossible to track international shipment, as they refer you straight to a local courier who doesn't operate outside the country of destination. They are also impossible to contact. Possibly only an agent rather than a shipping company. Don't use them
parcel arrives heathrow from america then you ship it out to 13ten then they ship it out to yodel 3 websites trying to track a parcel over a week to get from heathrow to swansea and attitude is terrible if i ran my buissnes like this and spoke to my clients thet would walk.
One of the worst shipping companies I have come a crossed. Parcels are not delivered, unable to contact, no response. Tracking numbers are not updated for weeks. eBay should discontinue any dealings with this company as part of GSP. Never again!!
Have the difficult job of being the middleman between an excellent US supplier and Hermes Germany whose performance can be a tad 'variable' at times.
ZERO STARS If it was possible to give negative, then it would be negative 5. NEVER EVER TRUST them. Staff don't care, rude and pass the buck. I'm surprised they are not on Rouge Traders.
After waiting several weeks for my parcel, and after sending two emails that remain unanswered I phoned to find out where my parcel is. My phone call was taken by a rude person who constantly talked over me. The result was the following email from WnDirect:
Unfortunately after a full investigation the item has been confirmed as lost in transit. The next step is to open an 'item not received' case. You can do this online through the eBay resolution website. This will prompt into raising an internal investigation. They will then provide the full cost of any potential refund. All orders are secure as they are covered by the eBay Global Shipping programme which protects the buyer and the seller.
I can only state that I will NEVER use this company and advise others to find an alternative company who are able to do the job properly.
Allowed only 2 days for me to receive an international package as they delivered while I was away. The item has been returned to sender, nonsensical service
We used them for a while a rule, their tracking once in the UK is very slow, their customer care is little to none, they use 3rd party couiers (like parcel force, myhermes etc) so the outcome for delivery various significantly. Paclages arrive but it takes a lot longer than most other services i've used. There are better solutions outt here. Now using DPD and got no more issues. I cannot say "stay away" packages arrive but its slow, poor tracking and rubbish customer service - this isn't good for large business who need something delovered there and then.
Same as other reviews. Had a parcel come from the US , arrived in UK then lost in the abyss that is known as wnDirect. As people say dont know why gsp uses this carrier
0 Star I try many time not answers ,I send Quarry still any any update, Try to Tracking But not Traking Very worst company
Horrible service.
I am still waiting for the parcel.
If you need the parcel quickly do not use them.
One of the worst tracking system. No updates, unclear and confusing. I can barely know where my parcel is??? I just pray that it's going to the right place.
Absolutely disgusted with the slow delivery, non-existent tracking information from the website and lack of customer empathy...
My parcel is still in the UK, one week after it was collected for delivery to Germany.
The tracking system doesn't work either.
I contacted them via email and they couldn't tell me where my parcel was. I contacted Interparcel, whom I booked the service through and they told me exactly where it was... in WN Directs Depot!
...and with no estimate of when my customer will receive their goods.
Shocking. Avoid.
TO FLEE!!! I will make them a bad ad on all networks! How can a store like SportDirect work with a delivery person like this ??? Now that I know them, I will see if they are not the ones who deliver before making a purchase on the net.
AGAIN! Tracking says parcel was "left as authorised" and it was not authorised or left. Probably in a hedge somewhere. Why do couriers employ cretins and/or liars?
This company is a complete joke. I ordered something from a village in Africa using local mail. It delivered already. I am still waiting for my wndirect package and now, the tracking has disappeared. You guys should be ashamed of yourselves.
Unlawfully stole my parcel, no response, tracking numbers are fraudulent. They're nothing but thieves.
Total Disregard for YOUR Property - Disgraceful!
The following is a copy of an email sent to eBay, regarding the Global Shipping Programme, which appears to be "operated" - and I use the term loosely, by WnDirect - The Final Mile, once your parcel is in the U.K.
All the information referred to is of course (due to eBay's own procedures), verifiable:-
eBay item number: (withheld for this review)
Hello eBay Customer Services
I feel that I need to make you aware of a serious issue, connected with the Global Shipping Programme.
It is an issue that needs to be looked into, both for the sake of eBay and for it's sellers and buyers.
Sensibly, it was originally sent by the seller, via USPS using a tracked and insured service.
It was "delivered" buy a courier WnDirect - it was left on our doorstep - we have no porch.
It was clearly visible to anybody passing by, but luckily it was not stolen.
During the previous week we had experienced both rain and snow.
Luckily the weekend had remained dry.
It was left there on a Friday and remained there Friday, Saturday and most of Sunday - until we returned home.
There had been no prior notification of when to expect delivery. Alternative arrangements could have been made.
This item is an expensive watch - just left on a doorstep!!!
There is the "WnDirect- Final Mile", courier name on the package and a number of labels with reference numbers, for the parcel's onward journey, in the U.K.
The "top label" for delivery, from Stoke On Trent, has written on it - in a very small font, "Leave in a Safe Place if Nobody Available" - presumably, this is printed on ALL these labels?
It CERTAINLY does not refer to any prior arrangements made by the courier, with either the seller or the buyer!
An exposed doorstep is a safe place ?????
When the seller goes to the trouble of packaging the item well and providing a premium delivery service, it is ludicrous, that once in the U.K. it is treated with such disrespect.
U.K. couriers have, for a long time, had a reputation of "not giving a damn" and it is a reputation that they have earned through behaviour like this.
What person, with an ounce of common sense, would leave a valuable parcel exposed to the elements and for all to see?
I do hope that you, eBay, are able to trace the source of the problem because such neglect and disrespect of other people's property is unacceptable.
My item was in custom cut polystyrene with extra packing and they still managed to shatter it.
Parcell delivery date due 10 days and still no delivery. Very poor customer service.
due to this company passing my parcel to third party couriers 13ten then the other useless courier myHermes my parcel has been stolen or lost.
You can not contact some of these useless couriers via a phone or email.what a joke. Ebay should make people aware that when buying using the Global Postage Service that these clowns are the ones that more than likely will lose or steal your items. So avoid if you can or you might be out of pocket
Very very bad company. Sportsdirect uses this company and several times my parcel got "lost". Customer service doesn't care. Even Chinese logistics is better solution. Avoid them if you can...
Worse than "Russian Post"... No tracking. Repetitive data requests. No customer support. If your seller uses this company, do not order from him.
I worked for a business who used this outfit and we signed up with WNDirect the first quarter of 2015. We used them for around 12 months. I have got to say that this was by far the worst carrier we have ever used. They lost a LOT of shipments of ours. Took responsibility for none of it until we literally forced them to by with-holding payment. The even bigger issue we had with them was the totally incorrect charging of duties as the delivery service to our end customer was DDP. They were literally charging us twice and three times +++ over and above the rate of duty for the relevant commodity code. They were charging us multiple times for the same shipment. In the end, we decided we had no choice but to stop using them as they were destroying our international business. They are the most unprofessional and useless outfit ever. Their customer services dont care and will dismiss your enquiry at any given opportunity. They deliberately make your life extremely difficult. I urge any retailer who is even thinking of considering WN Direct to stay well away. WN Direct threatened to take us to court at the end but we settled with them outside of court as i just could not be bothered to put up a fight with these bullies. Save your business, save your reputation, use a proper courier.
my parcel finally arrived 2 days late and after contact customer service but still it's so many courier company's much better
Lost (or stole) my parcel from the USA. Falsified documents to show on eBay that the item was actually delivered - so that eBay would not reimburse me. This is an eBay scam - BEWARE.
Disgusting delivery driver, was banging on door and windows, I don't answer after 6pm due to being disabled and alone , when I did after him saying he was delivering a parcel his attitude stank, so I called him on it, told him I don't answer after 6, got told I should get parcels delivered to different address then, I said no and why not knock a couple of times then put a card through the door, he then started on about they deliver till 9pm and he's got 30 other parcels to drop off, told him, don't like your job mate then get a new one!! Got told I wouldn't get my parcel next time, told him to sod off!!
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