Westlake Financial Services Reviews

these guys were fantastic and the customer service are so helpful if any problems arise...

Gentleman was well trained and nice. He made sure that I understood my acct and what to pay.

I purchased a car through them and a couple months later I got into an accident and my car was totaled. My car payments were due on the 26th and I got into my accident the next day on the 27th. I filed my claim with insurance and was told my car was worth 10,000$ and my insurance was covering 8,500$ So I had that gap, BUT I purchased gap insurance with my vehicle and when the next month came around, I didn t pay my car payment because my car has been totaled for a month so why would I pay it?? But I did continue to make my payments to my insurance just to be on the safe side and to make sure everything was covered. Well I talked fo westlake and they tell me to get in touch with GAP insurance and I guess it s something you can t just google and find??? So they said they d email me a copy of my contract and it should have GAPs contact info, but it didn t. But it did show that I paid an extra 400$ for the GAP insurance, it s basically a receipt and I m sorry but I m not paying that 1500$ gap when I paid an extra 400$ for GAP insurance for that reason and my car payment was paid the DAY BEFORE my accident so it was definitely active. But I still have westlake blowing up my phone all day long!!!!!!!!

Always paid on time and still had issues. Westlake Financial made me wait for an average of 20 min per call to talk to an attendant, some of them are hard to understand on the phone and there is no chat online. Also, the company filled out wrong information to the credit institutions, despite the fact that I asked them to fix my name for several times, they ignored it and screwed up my name to the credit reports. As a result I paid 2 times more the Kbb price of my car for nothing, the information does not exist in my credit report!

I have make my payments on time every time for the past 42 moths, and the payment for one time that it didn t post that same due date they re calling and calling, that s harassment. Wait at least 24 hrs before you guys keep calling your customers, and after we talk and told them the payment is made that maybe is processing, they still keep calling.
At least look at the customers payment history before calling to see if we made any late payments.

Westlake financial. Total scam. I have someone investigating them right now. Honestly I call about a bill and the customer rep on the other side of the other side of the phone had a very threatening sub par attitude. Would never recommend them. I could go into details for days but it s not even worth it.

Bottom line. I have NEVER missed one payment with them in over a year until being laid off from the pandemic ( New Jersey) Westlake is willing to come take your car in the the middle of a pandemic. That really just sums them up

Great company to deal with! Always friendly and knowledgeable awesome experience. Highly recommend this company for financing.

Christopher Escobar was amazing. He took time to give me options and treated me with the utmost respect. I'm so glad I was able to work with him.

Nothing but problems with this place westlake you suck

My loan was recently transferred to this company. Meryl Lopez was the representative who walked me through the process and provided me with the information I needed. Very helpful.

These people are always very helpful and they work with you no matter the situation. I appreciate they're patience.

The WORST financial services company ever! None of the representatives have any customer service skills and none of them seem to understand English. I had a car financed with them for 10 months and always paid on time, traded the vehicle in and they are now harassing me for the payoff when I have already verified that the dealership mailed the pay off to them LAST MONTH!! Terrible representation of a financial services company. When I called to speak to a supervisor, I was placed on hold for well over 20 minutes. I ALWAYS PAID ON TIME OR BEFORE TIME AND TO BE TREATED SO RUDELY IS ABSOLUTELY INSANE!! It took numerous calls to get a "supervisor" who, like many other complaints have shown, was uncooperative, unprofessional and rude. I will never, ever finance with Westlake again. Like another complainant stated, I'd rather be DENIED than to get financing through Westlake. And on top of that, they NEVER REPORTED MY GREAT PAYMENT HISTORY TO THE CREDIT BUREAUS - so much for helping me re-establish credit as it was claimed. RIP-OFF!!!!!

LaJuanMajor a true blessing in disguise I appreciate everything she has done for me and my family ABOVE AND BEYOND I felt at my lowest point they took my car I was behind on payment and she took the time to help me and gave me 2 options and I just want to say she is MANAGEMENT material the fact that she is extraordinarily wouldn t even describe her I m just lost for words I can t stop crying just thank you me MAJOR

Michael was polite, supportive, and showed urgency in taking care of my concerns. I really appreciate his assistance. I am happy to suggest Westlake Financial Services to my friends and family.

This representative was informative in a timely manner of my account and she was very helpful on my payment arrangements.I give her five stars for her job performance.

They are amazing! Helped me through out the process of getting my car back! They were always reminding me and constantly made sure that I was doing my best in keeping up with my payments! This is my first loan that is under my name and I highly recommend Westlake Financial to all those young people who are wanting to get their first car financed! Westlake financial gave me options and just been helpful in every possible way! Thank you for helping me WestlakeFinancial, your employees bring honor to this great company s name forsure!

If I were able to not check a star, I would. Worse finance company I have ever dealt with. They had my car taken from my job over $86 measly dollars. Then told me in order to have my vehicle returned to me, I had to pay $1, 174.48. Ridiculous people. Paid the money the same day, a Tuesday, but could not get my vehicle until Friday. Then the tow company went through all of my belongings and threw it all into a garbage bag. Will be refinancing with someone else real soon. STAY AWAY FROM THIS COMPANY!!! AVOID @ ALL COSTS...

They have no idea what's going on around there !!! I bought a Jeep from a place in Missouri that is being shut down and I have heard in court that it is no longer there anymore !! Just left because the paperwork of court was piling up on them !! But ha ha ha ha those idiots sent me my title in the mail .. so they actually can I come get my vehicle .. they have stolen over $15,000 from me and my father !!

They are nothing but Scammers and bench of irresponsible and unprofessionals. I wish, I would never work with them. I will not advise anyone to use their services, if you don't want to end up in disappointment and headache.

They never answer their calls even if they do, do not expect anything good from them.

Bad for business, give you the run arounds after you have paid off your loan..tell you one thing about title but is the straight opposite. Have no problems calling you , but can't call them .. never again ..

An extremely Anti-Military Organization. They do not honor service members benefits. They customer service was horrible, they contacted me 24/7 when my account went past due, but never gave me a follow up call on information I requested. The representative are uninformed and made up stories to satisfy my concerns over issues I had, even when they possessed no knowledge of what I was referring to. There was no standards from my experience, like everyone I spoke with had varying information except the few honest ones who told me they had no idea what I was referring to. Then there were those who disconnected my call on three occassions after placing me on hold to get a supervisor, coincidence you might say. It was just a horrifying experience with Westlake.

Thank you Anthony Gonzales for all your help! Smooth easy transaction great attitude and customer service! Appreciated

A team of great individuals who are always willing to go that extra mile for their customers. Special thanks for all the great customer service to Jon Eyraud and Elizabeth Davalos for always helping Torresdey Motors.

Dont even deserve a 1 star, worst customer service i have ever experienced

This place is a joke I've been dealing with this place for over a month now. I am financing my vehicle and I never got anything to register my car. I called several times. Seems like they don't know what to do. First its go to the dmv, I did that then it's well go on to my title support and see what they can do. Again I did that the lady at my title support said there was nothing she could do because I didn't move out of state or change my name. I have been getting the run around with company for a very long time. I finally said forget it and called a district attorney. Nothing has or had been done with westlake financial. Do not go through this company. They do not know what they are doing.

I just purchased a 2019 Nissan Sentra from Clay Cooley Nissan in Irving, TX and used Westlake Financial Svcs as my lender. Westlake Financial Svcs has been wonderful in answering all of my questions and concerns. They also gave me a really good interest rate too. Thank you for your professionalism and kindness.

well I don't know for the other people, but I am giving it 5 stars because they are so nice to work with. customer service is great so far. I'm happy that they took me in so I can finally get a new car for a good price. even if you are 5 days late or 10 days late, no problem with them. unless if you are 30 days late, it will affect your credit score and your vehicle will be towed... duhh!! obviously they are helping people with bad credit so the rules are more strict for us than those who has a better credit scorer. take in mind this that if you have a bad record, you will always have to be on time with your payments no matter what. I have never been harassed by them and they are always very helpful over the phone. they are very good. that's all I can say.

I have never had more trouble, worse customer service, or a worse experience with a finance company. We have had NOTHING but problems. They are rude, unorganized and very incompetent at resolving issues. I am refinancing my vehicle just so I don t have to deal with this ridiculous company ever again.

If I could give a zero I would... The customer service representative was extremely rude and hung up on me! I simply called to see if they could help me out during this pandemic because I have been laid off for 2 months and am unable to make my payment. The answer they gave me was a big fat " sorry we are unable to help" I have great payment history and I really needed them to stand by my side and help. I would NOT recommend this company to anyone! It saddens me that I am stuck making payments to them for the next two years!

Lius Gonzalez, employee ID 06014893 WAS VERY HELPFUL. Excellent customer service.

I've been a customer with them for 2 and a half years and I've paid my bill on time every month with a very high interest rate and all the through covid up in till now.. That being said I asked for a payment deferral because at the end of covid lock down I needed a little relief this month so i could financially breath and not fall behind on anything but was told that they suspended deferrals during the covid-19 pandemic and they could only give you the regular 12 days before late fees. Basically westlake financial is taking advantage of covid-19 to collect late fees, put you behind on your lease or even repo your vehicle. THIS IS HOW THEY DO BUISNESS AND ITS SHAMEFUL

Anthony Gonzalez great guy, helped me out. Could refused the opportunity he offered and help me in a drastic way.

I bought a pickup and financed it through Westlake and never missed a payment and was always on time after paying it off I verified my address with them for my title and they sent it to the wrong address and when I called to correct it they sent me to a third party to resend it and it costed me 30 dollars , there lack of communication skills with there representatives and inability to make it right with me is why I recommend not to use this company at all for financing!

They are the worst people to have finance your car. They are money hungry, over charging people. I will never do business with them again. All they care about is money, money, money.

Nyesha is the bomb diggity :) :) :) I love you guys

I enjoy all the payment options and customer dervice Westlake provides. The representatives are proffessional and helpful.

Westlake reps have always been helpful, ive even been late with a payment and have always talked with people who were professionals...thank you!!

Today, I had the pleasure of speaking to Alvin. He turned a bad situation into a positive one. Many times I have received calls from a representative named Desiree (very rude by the way) about my late car payments. I informed her that I was going to make a payment to cover the previous month. She begin to get irate by saying, I m looking at your account. You re lucky that you re not on my caseload because I would have repossessed your car. What s the reason as to why you weren t able to make your payment? I told her, I was helping out my family who were victims of the hurricanes recently. She said, That s not a valid reason, and you need to pay the car note (which wasn t due until the 21st).

By this time, I m getting upset and asked to speak to her Supervisor. She told me she wasn t available. Her and I went back and forth and got nowhere. She told me that she would give me until the end of the month and that was it. We ended the call.

Today, I called Alvin and explained my situation. He was very understanding, apologetic,and patient. He resolved my issue. If you need assistance from a professional contact Alvin.

If I could give negative stars I would. This company is by far the worst financing company. I went through them to finance my first car and lesson learned they are crooks and look out for their own benefit instead of their customers...glad to be out of my contract

If i could give 0 stars I would. Awful place, and extremely rude customer service. Don't finance your car thru them. Can't even speak to a supervisor because they just so happen to be busy, probably speaking to another customer about their terrible service. And when you finally get them to address the issue, they continue calling you for days, multiple times a day, and the excuse they use is "our system takes days to update" Im tired of the calls and the rude employees. Glad I refinanced, now please stop calling me and get a new computer system!!

I was on the verge of losing it all. Almost 2 months behind. Nearly homeless. But they didn t give up on me.

My car was a total loss and the gap insurance in my contract don't want to pay I let someone use my car that had a valid DL and they was in a wreck now they don't want to pay

It was a pleasure speaking to devin very nice and energetic very helpful had good attitude and did everything i wanted to do in a timely manner

My husband and I lost everything in Hurricane Harvey, we tried to get Westlake to push out 1 payment so that we could rebuild our home. They proceeded to tell my husband that they would push it out. BUT they would be adding 20%interest to the payment over a 4 year and we would owe a balloon payment at the end. Don't deal with these people, they are CROOKS!!!

Miguel was quick and efficient. I appreciate his excellent service!

this company is away to build your credit when your credit is bad but they approve a lot of people and I give them 5stars

Jose was the representative that assisted me and he did a wonderful job helping me to receive an electronic transfer and expedite the process between them and the D.M.V. so I can receive my actual title in about half of the time the normal process would take. Thank you Jose for all your help.

Great company!

Have been working with Westlake for well over 12 years. Like all companies they go thru changes but have remained loyal to us (FEAS). Over the years we have built a very strong relationship with many departments that make my job a lot easier when we have issues. The Dealer Compliance dept (Susan, Cynthia), the Title Dept (Erica M), the Insurance Dept (Ralph ), our rep Daniel is a huge help and even the CEO is always happy to assist with anything that we need.

All in all I have had a good experience with west lake through my time using them. Only have I had one mishap how ever no one or place is prefect. The staff was very helpful with my pay off process!

Shanisha W opened the call like a true professional. Her tonality and warmth set the mood for a pleasant and productive call! I'm so grateful to her for being so upbeat. She even looked into my personal contract for information specific to my questions.

Thanks again, Shanisha. Keep up the amazing work!

The person I just spoke to on the phone was wonderful! So helpful and reassuring on the phone! Much appreciated!!!

It was a pleasure working with Mike Barreras. I got behind on my car payments and he worked with me and gave me a affordable car payment. I made my monthly payments on time and was able to pay my car off. I'm so happy.

I was happy with the ease of the loan took half a day and required minimal paperwork, interest I got was 6% and I haven't had any trouble at all. Then again, I pay my bills on time and knew what i was getting into when I committed to buy. I hate having to buy a vehicle on finance, but I got an okay deal on the vehicle I really wanted so it was worth it in the end. I'm not saying they are the best company on earth, but if you pay your bills on time there is little they can do to repo, or harass you.

Initially gave them the details of the issue, they then transfered us to another department. Once transfered we then again gave them the details to the issue and once again we were transferred. This continued 5 more times transferring us back and forth from the same departments. Not including the ridiculous wait time we spent on hold. After 2 hours of being transferred around and giving the same deal information over and over repeatedly we were told that we would have to call back in an hour. This service is beyond unprofessional, Westlake needs to train their employees correctly after this 2 hour ridiculous mishap nothing was done to make any progress on the issue.

Westlake REALLY took care of us. We got in a financial bind. They were very considerate and understanding.

This is based on my experience with Jana'e the customer service representative at Westlake Financial Services. She was able to anticipate my needs and the reason for my call before I had to even get into. She resolved my problem thoroughly, professionally, and with kindness. If wish every customer service representative would be able to follow Jana'e's example. This was literally my forth call in a hand-full of days (the third got disconnected after being placed on hold) So by my call today, I was beyond angry. But like I said Jana'e jumped into action and stayed on the phone with me until the entire situation was taken care of. She definitely is a star employee that takes the sting out of phone calls like that.

Nicole was very lovely and friendly . She helped me get though the transactions and answered every question i asked . Thank you for such a great service !

I currently hold a loan through Westlake Financial. I have very poor credit and Westlake took a chance on me and my husband. I'm shocked at all the whiny poor me reviews on here. I've gotten behind more than once on my car loan. Each and every time, Westlake has worked with us. You can't get mad at a financial institution if you don't make payments. They owe you nothing. In fact, they were probably the only ones willing to finance you. So, yes, while their rates are very high. ..I'm the only one to blame. Had I taken care of my credit. ..I would have been able to go with my local credit union. People just don't take responsibility for their actions. I too have medical issues that requires me to travel out of state. Every time, Westlake has been helpful. Now, why a 4 star? There's always room for improvement. But to everyone else. ..pay yer bills!

Worse company to deal with. As a dealer, they will give you a hard time to fund your deal, they will charge enormous lender fees, if you do a little entry mistake on application, they will take forever to resolve it, if you want to talk to someone it will take you forever to reach the person, even though they will keep transfer you from one to another

Thank you Van for your support and the extension approval!!!! I really appreciate it!!!

bad experiece. they always seem to loose all the paperwork i send. so they tell me again and again to send thing. omg horrible experience

I always has the best experience when I call, they're VERY helpful and understanding.... I definitely recommend them.. I've never had a company so willing to help a family out.. Lizette definitely took the time to help my family and help me keep my car..

i had a loan from them and i want one month behind and they repo the car i had i would never go thought them again.

Westlake financial services just recommended me to break the shutdown rules and go ahead and take fines and do my business anywa.Westlake financial services

does not care abou7t the hardships of the covid-19 shut down in the state of California and putting extreme pressure on their clients

The personal always takes cares of me promptly and clear in their communicating. Superb People!

Ruthless horrible upper management and owners refuse to help out even an inch dealing with people who lost there job due to Covid -19 will not allow even 1 deferred payment ! Horrible company do not finance your vehicle with this ruthless company!!!!!!!!!!!!!!! Despicable and sick!

Employee 06015893 was very professional and helpful when assisting me with my account issues will highly recommend this employee to any of my friends using this company.

Amina Floyd is an amazing customer service representative. She really made sure to answer all of my questions and was so kind. I will always try to request her in the future.

Very good experience, kind explained to me and resolved all my doubts Angel T. Thank you very much agent.

Reported to better business Bureau worst company ever

The worst financial company is this one. They only want you to pay. But when you need they respond for a situation they only said they can t do anything more. No recommended.

Easy to deal with.
Excellent personal customer service.

Called and spoke with Ernest. He quickly addressed my issue and offered a resolution. He was very friendly, personable and knowledgeable. His personality made the call very pleasant. I hope if I need to call again that I reach someone like Ernest.

Would rate a zero if I could, they repossessed my truck when I only owed $90. Will not deal with them again!!!

The customer service representative Anthony Gonzalez has been wonderful to work with. He has helped out tremendously when I had medical issues and was unable to make my payment on time. He made a difficult time a little easier.
Sincerely
Carina Raub

Jairus was very helpful and knowledgeable. His customers service skills are top notch. He really took the time to listen to me. I really appreciate him for helping me in my time of need. Thanks again Jairus!

Justin was very pleasant and professional. He didn't waste any time and was very understanding!

The worst financial that you can choose they give you the highest percentage of the market after you pay your car on time without any delay and having given them 5 thousand dollars to enter they were not able to help me with a car fee in the covid crisis 19 they have no Ethics moral all companies helped their customers this did nothing backwards all they want is to put more interests find companies with a history do not make these people richer

My car was repossessed and when I called west lake they had no idea who repoed my vehicle. I told them that I was willing to pay in full whatever amount it was that I owed them. But In order for me to make the payment I would need to get my wallet out of the vehicle! They had no idea where my vehicle was! I was on hold for 4 hours! The customer service agent was rude and aggressive. They will be hearing from my lawyer.

Terrible to deal with. Scheduled the first two payments on their automatic system and neither have worked. They then call and harass you saying you are late. I even have the emails from them saying that the payment has been made. Asked to speak to a supervisor and a supervisor never calls back. Poor customer service. Going to take my financing to another lender.

My payment is do today and im trying to make a payment today... Google says this company is open on Saturdays and closes at 2pm California time zone. That means here in Florida it would be 5pm for us being (3hr Ahead). Its 3:30 right now in FL so that means this company should be open when i call but when i call its saying there closed..? So that means my credit going to drop because i couldn't make a payment on time due to not able to get ahold of them when i called 4 times. Phone line says there closed and google says there open till 2pm. Doesn't make sense which one is it? Not very happy right about now, i worked hard to get my credit where it is and now its going to drop due to there faulty phone line or google false information. Ether way its my credit why should Westlake Financial Services care they just want there money right? Right!

Would do 0 stars. Wife n I just bought a vehicle n our financing is through west lake. But now my wife n I are not working because of the covid virus. I called n it s hard to understand anyone that works there because they barely speak English but what they told me was either pay or we take the vehicle. Well I m f ed. Thanks for nothing n I ll be calling the news and letting them know your taking people s vehicles in this hard time. GO ANYWHERE BUT WESTLAKE. CROOKS IS ALL THEY ARE.

Thank you again Ryan B! Your help assisting me during this extremely difficult time is greatly appreciated. You provided a solution and worked with me as best you could.

Report this company to the Better Business Bureau. The more people report them the better it will get. And then start a class action lawsuit against Westlake Financial Services. File a online petition against this company. I guarantee we will win as customers. I even went to a bank to refinance my loan before I could fill out paperwork to run my credit she ask me what was the name of the company that I have my loan with I told her West Lake Financial the lady went to get the bank manager and when the manager came over she told me sorry but we don t refinance loans from West Lake Financial. I asked her why and she said that west lake was on there company list of not to refinance it was the company policy. This company is horrible. The are stealing from us vulnerable people they know they are price gouging with the interest rate. I pay more then what is due every month never missed a payment and they still apply more to the interest then my principal. And when I call they always come with a excuse of daily interest. How can it be daily interest when I pay the amount that is due plus extra money on time. This company doesn t care about us they only care about our money. If we all get together and boycott this company then they will feel what we feel and maybe then they will change for the better of their customers. Because we as customers is why they are still in business and the employees are getting paid. BECAUSE IF IT WASN T FOR US GIVING THEM OUR BUSINESS WEST LAKE FINANCIAL WOULDN T EXIST. I really would like to speak with the owner of this Conpany the CEO.

Shadiest finance company on the market. Always willing to give you a loan at absolutely astronomical RATES, and trying to get in touch with them through their automated system is like going back in time to the 1960s. Very disappointing !

Stephanie H. was very helpful! I hope to hear her every time I call! She was kind and knew what she was doing! She made the process simple and stress free! I will always recommend anyone to ask for her when they call!

Worst financial institution to deal with thought they were good ,I never been late on payments then covid 19 hit I asked for at least 2 month

for no pay they would not do it ,I worked from 5 days to 2 days and they would not help I didnt send them a dime for one month cause I couldn't now I recieved a little hours more paid the following month and will be good from here out but those freaken calls just keep coming , worst company ever

Been with them a few years have had no problems. Got another year or 2 left, I guess we'll see

The customer service is VERY rude!! I understand that you cannot talk to anyone that is not on the loan. BUT you keep calling MY phone and hanging up on me! Every time I tell you my husband is at work all you say is ok *click. My husband works 60+ hours a week and has a very dangerous job. Therefore, he cannot talk on the phone.

Very accessible company when resolving issues with customers. Customer service is always friendly and knowledgeable. Thank you Westlake.

We are Not happy with the some people that talked to on phone.

I have been with this company for two years,and have no reason not to let others know about you.

Leticia Guivas (Texas) worst unprofessional representative. -Used Auto Dealer Owner

Ruden Cordero is a great customer service Rep he helped me with all of my issues and explained everything perfectly.

The customer Service that I received from Ernest was exceptional, not only did he assist me with my problem but he also gave me some valuable advice to help me in the future and I really appreciated that. It s hard to find genuine people like Ernest and I want it to be known that he is a great asset for the company. Big thank you to westflake financial for working with their customers like myself, ultimately helping better my situation and a bigger thank you to Ernest because he made my experience today very easy and stressless.

one of the worst financial companyes I have ever worked with in hole US..NOT RECOMMENDED THEM TO ANY ONE!!!