Westlake Financial Services Reviews

Luis walked me through all of my options. I was really worried about losing my car. Now I have nothing to worry about. Thanks Luis

I have personally been impacted by COVID and lost my job. There was a heavy weight on my shoulders about my monthly car payment. I called to find out available options about a payment deferment. Although they don't currently offer payment deferments the representatives that I spoke with were more than helpful. They provided me information about other options available and what would save me money in the end. Thank you to both Lorena and Lourie for your advice and knowledge.

I hate calling Westlake because 97 percent of the time the person I speak to is not very nice or care to look into what I'm talking about. But Jean Paul was absolutely amazing! That guy deserves a promotion!

i have been trying to set up an online account for months for automatic payment for my car, but I never succeeded. Mark Paredes has helped me and he was pretty great. As a matter of fact, all the agents that I have talked to are very nice.

Had to speak to a representative. However she was sweet and she was understanding and I love the service

I am currently financing my 01 Mustang GT through Westlake and have had nothing but great experiences. When I first got my car we were never late or if we were we would call to let them know. Recently, I was two almost three payments behind due to financial hardships with medical issues in my household and Westlake not once has threatened to take my vehicle or got rude with us. Every person I talked to was extremely helpful and caring. I cannot explain how grateful we have been for Westlake's patience with us and for their understanding of "life happens" basically. I recommend them to anyone looking to finance.

I recieved excellent customer service every time, thank you to Paul!

very good and respectfully information about my question. Thanks.

Elizalyn Fajardo was awesome! She was super patient and really took the time to make sure I comprehended the answers she was giving me to my questions. She assisted me with setting up auto pay as well as making sure I was able to have the extra payment amount too. She also made the experience more personal when we started talking about where we live and her visiting the states soon. If she and her customer service represents this company, I would highly recommend them! Thanks for your help Elizalyn!

They did try to help me on my truck I just don't have a . Enough money to pay for my truck thanks

Thank you Marcus Scruggs! I was involved in a car accident and there was a lot of difficulty getting the insurance department to contact my insurance and Marcus was assigned to follow up on my regular payment. He went above and beyond to stay on the line with me and made sure that I was taken care of! Great Job!

I had issues with the online and phone system and just spoke with Angela Ahloura and she was really good about helping me make a payment over the phone. Very funny and personable. Thanks Angela.

Westlake Financial services representative was very understanding of my position with my finances. I spoke with a gentlemen by the name of Pedro who offered me a solution to resolve my situation and keep my account in good standing. After our conversation i felt such a big relief and was able to put some focus on another area and rested very well that night. Would recommend Westlake to any one looking to finance a car. Westlake Financial services is to shelf when it comes to my financial needs. Thank you westlake.

If I could give this company 0 stars I would. First off their customer service is awful. No one will help or address concerns and there doesn t seem to be a supervisor to speak to. I have worked in a customer oriented job for the last 12 years and I would have been fired for the way these people speak to their customers. They are not customer oriented in any way so do yourself a favor and steer clear of this horrid company. You don t need a loan that bad, trust me!

I pay my payments every month on time, and have not had a problem. I have never received a phone call or letter. I appreciate the chance to be financed when no one else would finance me. I am hoping that the complaints on here about title release is not true. I guess I will see when my car is paid in full.

WORST PLACE TO GET A LOAN AND TERRIBLE SERVICE WHEN PAYING YOUR CAR OFF.

My car was paid off more then a month about they say they mailed out my title, then 2 weeks later not here, call in again and they said it was returned to them...they never actually sent it out. Now here I sit unable to get an answer from anyone other then they can try to mail it out again and I will have to wait another 2 weeks for it to get here. ARE YOU KIDDING ME!

This is a great company and would give 10 stars if i could. They are willing to work with you no matter the situation. I got behind because my wife lost her job due to a extended hospital stay and westlake really relieved a lot of stress on us by working with a payment plan. Thank you

Well,my husband was trying to deal with a payment Issue.First the lady name Brenda told him he was going to pay $1,000.00 one thousand dollars because he was late on his payments.He didn't even received a statement from them regarding his balance due or anyrhing.She couldn't hear him well over the phone .So I call and spoke with a English guy and he say he needs to pay $1,700.00 to remove him from the Repossession .So I don't understand why each Rep have different amounts and how come their system is different from one to another .
He can not afford over one thousand dollars.
If this company can help him out with that will be Great ...Hope to hear soon....

First phone call to customer service was not the best. Couldn't understand the guy and he was no help. I called right back, got customer service rep Brian. Very helpful! He had to get his manager Sophia to help with my request. Made my first transaction with the company much better!

I have bought 2 cars from this company, one is "Westlake financial services" and the other is "wilshire consumer credit" I don't know why people are having trouble with them, they have been very helpful with me. the interest rates and monthly payments are high but other than that it's been great..I am a little concerned after reading all these negative comments and i wonder if they have been reporting my on time payments.

Meryl Rachel was so helpful. She got right to the point and helped me 100%

I called in after my payment was 11days late I was trying to figure out what to do about this the agent offered me a deal that would extend my payment due date I was was so relieved I thought he would say pay up in a week or something he offered me enough time to get my life in order then I could resume payment the weight that he had lift off of me was a godsend thank you so much

Paul was great. Very helpful and understanding. Thank you Paul for your help.

Pedro was amazing! For his 2nd day on the job he was very knowledgeable. By talking to him I would of never known it was his 2nd day. One of the best customer service experiences I ve had! Thank you Pedro for making my experience easy!

A joke of a financial institution. Payments for my vehicle are continuously rejected and all there representatives have no idea what they are doing nor do they attempt to correct anything. Had to speak with multiple different people telling me my account information was incorrect while I'm at my bank confirming everything is correct. Finally after demanding a supervisor he determins first payments are to be made during a welcome call that I never received and now I must wait for my payment to be rejected again so I can call them for a first payment. Avoid this circus like the plague. Extreamly nervouse they will have anything to do with my vehicle ownership.

The supervisor I spoke with the other day now refuses to answer his line. A representative called me earlier today speaking gibberish demanding to speak to myself. After telling him multiple times I cant understand you and asking for information as to who is calling me and why, this man could only repeat his first name and demand to speak to me in a very aggressive and rude demeanor. Not once did he identify as west lake or give a reason for calling. And after reading your response on here to my review I absolutely feel like I am just being harrassed by incompetent crack heads. This entire situation is absolutely pathetic. Would have never agreed to this contract if I would have know how horrendously incompetent the this place is.

Top of the Class in Automotive Financial services. Great experience with qualified customer service support. 200 percent satisfied.

This company is a joke! No one knows what the other person is doing for three weeks I have been waiting for my title and every day I call I get told a different answer sayings it's a paper title and then then the next day it's a electronic title . They do not talk to one another or they are all just liers! I was once again told 100% I would have my title today . Guess what they still have not release the lean they keep lieing to me !

Always a pleasure with speaking with Westlake Financial Team. Excellent customer service.

Thank you Francisco.

Not sure why there are so many complaints. This is a sub-prime lender, which means, your credit sucked, as did mine, and they took a chance on us for financing. For what they do and the extent of my contact thus far, I feel they are fair and courteous in every respect . Keep making your payments and your credit may get better people.

Daniel Hernandez, a manager of the bank told me he was going to refuse to assist me with my state to state title change. I moved to another state last year and I have sent them two official letters from my state DMV. Now I cannot get my registration for the next year unless I go through a third party vendor and pay three times the price. This is the worst form of customer service I have ever seen.

I'm Terry Young in Dallas Texas & I don't work for Westlake but I use to be a Special Finance Director in the Car Business for 8 years & used them as a Lender as well as still have to call them for payoffs for current customers because I'm still in the business. I looked up the phone number to get a Pay Off for Westlake and I see all these negative comments all about getting "Grace", "Leniency", and "Forgiveness" when paying your bills late. Ummm... Is this the a Joke? Pay your Mother Efen Bills when they are due and you won't have these issues. Pay your bills on time and have credit for Prime Lenders. Stay in your lane and stop living outside your means. Westlake is a Great Company when the Approved your bad credit tails, but now they are the devil because they want their money from you non-responsible jerks because you signed 8+ pieces of paper to say you would pay them by a certain date? Man grow the fugg up and pay your bills and you won't need Westlake. These people help bad credit people like you all when nobody else will. SHUT YOUR PIE HOLES AND GROW UP AS ADULTS TO PAY YOUR BILLS ON TIME & STOP BLAMING OTHER PEOPLE BECAUSE YOU ARE IRRESPONSIBLE. Amazinnnngggggggggggg... FIXING YOUR CREDIT STARTS WITH THE MINDSET OF CHANGING YOUR FINANCIAL HABITS. Credit conscious people buy what their buying power provides them to get, BAD CREDIT people always say the same SLOGAN "IF I'M GOING TO PAY FOR I'M GOING TO GET WHAT I WANT...". Disaster of the mindset difference. GO WESTLAKE!!! I HOPE YOU CHARGE THESE LOW LIFES 700,000% INTEREST...

I appreciate the time and experience from this call thank you for your help.

Never had a issue with them great company great customer service been with them for afew years now ...

They work great for sub prime financing for cars under $10k and even do prime credit and all bureaus in-between with a lower or Zero discount. Their F&I software is great for am independent dealer. It does everything and is user friendly. Fast funding. They can provide a top notch website cheap and they pull credit in their F&I system. I used all those features for 5 years while I owned a dealership.

This company is a joke, i have been paying my car for 18 months on time and no missing one payment, due to covid19 i call them 15 days earlier so they can put april payment at the end of the loan, juan carlos told me that k can do it but i have to call back on the 14, thats my payment date, i call today and they said that i cant do it, the only payment plan and the end the supervisor told me that if i paid 50 dollars they let me put april payment at the end of the loan, its crazy they dont help loyal customer's during this situation......

I dread having to contact anyone who works for Westlake they never know what is going on,they are rude and simply make it difficult to resolve any issue. I waited 4 month to get a check back to fix the damage on my car. They lost the first check and I had to constantly check up with them to see how the process was going because they just dont care about their customers. I get called every month for 2 days straight starting at 8am all the way to 10pm when my bill is due even though I have an automatic withdrawal. The list of complaints goes on and on. I have honestly never delt with a company that has so little regard for their customers. Once my car is payed off I never want to deal with them again

I called in furious as to what was going on with my account and the payout I had made to my account. I spoke with Marvin Rodriquez who was able to assure me that it will take about 7 days for me to get all the paperwork for my payout and at that time, I can go file for a new title through my local DMV ( department of Motor Vehicle ) or I could just wait till they send it to me. He made sure I fully understood the process and I thank you Westlake for hiring someone like him who takes the time out to really listen to customers and go above and beyond to figure things out. Because of him I will pass on this experience and the car buying experience with you guys have been awesome. I will keep you all in mind when I choose to purchase another vehicle. Awesome is what Marvin and you guy are!!!! #happycustomer

THE WORST!.. 0 stars.. Only putting 1 star because you have to to post a review.. I was in a car accident and my insurance company paid this company and they continued to report negatively to the credit bureaus and reflect a balance. I would speak to manager after manager to try and clear up the matter but it got worse and worse as late charges and interest reflected on my acct daily.. Then I get a letter for them to settle my for $795 that would reflect negatively on my acct. Meaning it would show me as not paying $16883 when they already received money from the insurance company. I have had several cars and have paid them off and worked very well with other car lenders but Westlake is by far the worse! Customer service is so unprofessional and rude it's ridiculous and my situation still has not resolved.. THESE PPL ARE FRAUDS I WOULD NOT RECOMMEND. PLEASE RUN FROM THIS COMPANY..

Ryan was wonderful in assisting me with an issue. I really appreciate the time he took to help me through my options and what would work best for me and my situation. Thank you Ryan!

This company has given me a headache. I don't normally leave reviews and I don't want to sound like a Karen. I call so many times and always hear different things from all of the reps I talk to. On my recent payments. I'm getting charged an extra NSF fee even when I make my payments on time, somehow the payments get returned but my bank account information is all correct. I've contacted my bank for these issues but everything is fine on their side. When I talked to a westlake rep about this issue, they told me "its just $25" that even though its not my fault I still have to pay the NSF fee, this is the second time its happened. I know $25 isnt that much but why am I getting charged extra for no reason?

Thank you Tanika from WFS , She was patient and resourceful in resolving my account. She is excellent and exceptonal.

Meryl Lopez was nice & helped me get my account information quickly.

Great people! Out standing customer service they really there to help.! Just let them know what's up and they can assist you. Thanks

I advise no one dealing with them If i can give them 0star i will i had a problem with the paymen and i called the customer service and after I explained to him the issue he hang up on my face 3 times and i was keep calling and they hang up again on my face and finally they answer the call after i called from different number and they told me the refund will go to ur account after 2 days and 2 weeks passed and I didn t receive any thing , worse company i ever dealed with in us

I have had problems communicating with them in Spanish because sometimes they answer in English and ask them that you want to speak to someone in Spanish and they immediately hang up on you. They really need to have more accessible, attentive and educated people.

I've had nothing but great experiences with this company since the beginning. Right now times are hard and I've looking for work. Westlake has been helpful and understanding. Thanks Ryan, you were awesome.

Very professional, understanding, and willing to assist customers in meeting their needs

I called with a concern about my bill, Billy Ray took his time. He listen to me and did all his best to resolve my issues. He was very respectful and patience on the phone. Thank you Billy for your help. Keep up the good work.

Today I was help by Van N.

We all know talking to our loan people can be frustrating but he helped the most! Thanks again, Van N!

I m very confused how a bank can repo your vehicle, but years later decide they want payment. Just received a letter from a collection agency over a vehicle I haven t had in two years. What the hell is this? If I m gonna start paying something, y all better just send the car back.

Adriana mendoza
She was very helpful and very respectful and listen to everything I had to say and answered all my questions

I see alot of ppl complying but they are late on payment or don't look in documents, I had hard time finding bank that will give me loan till weastlake agrey to borrow me money I always make my payments on time and I have no problem with them idk why did you expect with bad credit! A 3% interest rate...SMH those 1 star review are same review ppl do on Amazon "because box was demage"...

Westlake Financial do their best to help you out.
Ernesto Hurtado was of great help.

So I definitely have not had even the slightest good experience with Westlake Financial over the years, on which I won't disclose here. It's been a struggle through this whole pandemic, but this lady I spoke with Amelia, was an absolute joy. If every employee was like her I would have a perfect experience.

EXTREMELY pleased with the services provided to me by Mr. Oscar De La Pena. He was very helpful, spoke (ENGLISH) very clearly (VERY IMPORTANT IN MY OPINION), easy to understand, explained all information in detail and took the time to find more than one option to offer in my current situation. I would hope to speak with Oscar if I would ever have to call back in the future.

I LOVE THEM THEY BUY EVERY DEAD BEAT ON THE PLANET AND THEY ARE THE BAD GUYS

Would give zero stars if I could, hands down worst finance company I have ever dealt with. Extremely unprofessional and uncaring. They will pay attention to what you "owe" them. F**k Westlake finacial

This Company has the worst costumer service the worst insurance department I regret ever having to deal with them I ve been waiting for a check I had to get indorse by them it is Day 22 still no check have reported them to BBB

Appreciated the services of a lady named Melissa she was a really big help she updated some important information for me that I ve been trying to update for a while appreciated it

Honestly, giving them one star is being SUPER nice.
I was on time for ALL of my payments over the past 2 years. When I became pregnant, lost my job, and had to rely on my husband to make my payments, and we were a week late, they informed me that this was the third time I was late and they were going to take my car. (Never mind that I had ALL of my confirmation numbers and could prove them wrong.)
Horrid business, horrid people, JUST. PLAIN HORRID!

Thank you for helping me out on my car loan ... always trying to work on my payments

You got to appreciate the professionalism and great support of Westlake Financial customer service. Big thank you to Christopher Escobar for assisting me today over the phone. All my questions were answered and he provided all the help I needed. Keep up the great work you're doing.

This 5 stars is for Juan. His kindness and patience were truly amazing. He doesn t make you feel like a bad person or less than. While I wish the company as a whole was like that, count yourself lucky to work with someone so kind when dealing with a bank loan.

After having a very difficult experience with an individual over the phone regarding a repeated payment, De Angelo was incredibly helpful, compassionate and knowledgeable on the steps toward fixing the issue. I left the phone call with a smile, and because of De Angelo I m happy to still be a customer with Westlake!! Thank you!!

Very unprofessional customer services. I m working on trying to pay off my vehicle or have it refinanced by my bank. I work in customer service myself, and never have I ever heard someone call from a financial institution to answer the phone Hello first off. The phone reps will cut you off and they are extremely rude. They don t listen. No introduction when they first call. They just ask for the last 4 of your social. My previous financial institution, Honor Finance went out of business, and my account was transferred over to Westlake. Unfortunately, I had a unforeseen circumstance in the month of September, and now trying to get caught up, and I haven t received a formal introduction from westlake. Not via mail or email. As of now, nothing good I can say about the customer service dept. I m highly sure that the company as a whole is a great company, and all companies grow through leaps and bounds, but the customer service dept...not at all. Not helpful at all.

The people below are just complaining to be complaining.

These are good people, and it's a good service. I've had no problems with them.

I Would Give negative 10,000 Stars If That Were Possible!!!

I wish I had heeded the warnings before dealing with these "people".
I could type a novel on why and how horrible this "company" is.

I have been a customer for almost 3 years and this is by far the absolute WORST lender I've ever had. Advice to all who are considering Westlake Financial: Don't! There are too many other lenders to choose from who won't harass and abuse you and who will treat you like a human being.

ASK what lenders are available for you to CHOOSE from. If Westlake Financial comes up, do NOT select them. You WILL be sorry.

Westlake has been very helpful and understanding and I thank you for all your help

Worst place ever to do business with, they're rude and disrespectful.

Adriana Mendoza was very helpful, kind and knowledgeable...!

Great service Edgar Cervantes Pineda help me a lot.

Ive never had problems with westlake , when i know things are going bad i call them and the work with me amazing people thanks again

I have never in my life had a horrible experience like this...I got a approval for my car...took my car home and turned in all my requested info and was told I turned in a fake bank statement and they gonna deny my app...I have lived at my home over 2 years...I have as many statements as they could have asked for...I have tax records and utility bills...I never seen nothing like that before ever! now I have to start over and I was not even given a chance to provide any other documents. I mean my ID...check stubs and statements have the same address... that is just pure bs and they know it and it is completely wrong theres in right in it period.

Best bank ever they are number one bank Westlake awesome they work with you I promise you

We currently are paying on a vehicle, we pay on time every month we made a cash down payment to purchase the vehicle so no collateral was needed and recently we learned that Westlake financial services placed an illegal lien on our vehicle. We had excellent credit when we purchased the vehicle from Shawns motor credit and Westlake handles the vehicles purchased at that dealership. Now our credit is tarnished because of this illegal lien. In the state of Texas it is against the law to place a lien on property without the owners knowledge. And legal action can will taken.

If there was a lower rating than 1-star, I d use it. Westlake Financial Services customer service is horrible. Every single customer service rep I ve spoken to is beyond rude and acts like you re a second-rate citizen. It gets worse if you dare ask questions. It s gotten so bad, I will be looking into any and all possible options to take my business elsewhere as soon as possible. No matter how desperate you are, steer clear of this company at all costs.

Thank you very much Anthony Gonzales helped me a lot sincerely thanks

These guys are snakes. Multiple instances of charging excessive fees and abusive repossessions.

Christopher was very customer service oriented, very polite and did his best to help me. He was very sympathetic to my situation and showed concern.

I had to add a star only so I could comment. Absolutely in no kind of way would I ever recommend nor could I remain a customer of WEST LAKE FINANCIAL. More then distort. It took them over 1 year to put my car on credit reporting. Never received a phone call or email regarding that situation. And then. .... I was saved by MISSION FEDERAL CREDIT UNION. Yes!!!

Nicola was very helpful in my stressful moment. thank you

IF I COULD GIVE THEM NO STARS, I WOULD HAVE!!! This company is absolutely the worst company with whom to do business! I have been trying, unsuccessfully, for 27 days to get them to update my client's credit report, from their inaccurate reporting 11 months ago. This error is preventing us from closing on a mortgage loan...which, we have already extended the contract on twice. Now, after pulling a new credit report, to determine if they had updated it as they said they would (they DID NOT CORRECT THEIR ERROR), they tell me it could take "up to 30 days"....after we have already waited 27 days. Terrible customer service! Every time I was told we would have resolution, it never happened, and had to start completely over. DO NOT USE THIS COMPANY!!!

This was the occasion of our first payment, and we had many questions about the procedure. I had read that Westlake was very "literal", to put it charitably, about how payments were to be received. Daniel was patient and helpful, and took the time to answer all of our questions. The transaction took about 25 minutes, but we got all of our questions answered.

Van is the rep I spoke with and he helped we quickly and amazingly!!

Everytime I've had to call customer service for anything I always ALWAYS get bad customer service. They are rude and quick to hang up on you without even handling what you need taken care of.

I had sebastian assist me today and was so RUDE he said "what do you want" when I was calling for an extension then continues to say yeah you qualify... like clearly I make my car PAYMENT ON TIME EVERY MONTH FOR THE LAST TWO YEARS. He didn't bother to ask for how long.. he just assumed for the month of April and I said yes because clearly he was in a rush to get off the phone.. not even a min later and he goes ok thanks for calling my name is sebastian good bye and hung up without even confirming what was done...

Mr. Basobas was very helpful and took care of what I needed with full care and importance. Thank YOU!!

Continuously affected my credit negatively by reporting missed payments after being paid $154 over my loan amount.Although my vehicle was deemed a total lost a week after I got it, not to mention that my payments were not due until a month later. I ve also been calling everyday to get the account resolved and so far No one has been of any help and the customer serous way below satisfactory. I definitely would NOT recommend this company to ANYONE they are SCAMMERS!

EXTREMELY RUDE PEOPLE and will LIE to you. I was lied to nurmous times. I fell a little behind and when i brought the account current. I asked multiple times if my account was current and my next payment was not due till the next month. Only to find out that i missed a payment some how. Try an talk only to be talked over, you are always wrong even if you have recites to prove that you are current. You magicaly are still behind. This company is a joke and there is no customer service. Talk to them and still call you. At one time they called me 27 times in one day.

Good customer service , no long wait time, and always open to help you when needed.

They are very good about reporting to credit bureau's. I have paid early every month for 5/6 months and I just found out my credit jumper 32 points because they reported my payments. Very happy with them so far; great customer service.

I really lucked out with these guys. Norienne specifically helped me avoid a scam that could have cost me a lot of money. I really appreciate it.