Westlake Financial Services Reviews

Really great customer service
Very understanding
Very quick and knows that they are doing
Imma have to give it a 5 star rating
Keep up the great guys I really appreciate y all

Horrible customer service, I'll never ever used this company for anything. I'll never give a referral. I'm in awe about how this company is even still in business. I can't believe the way the treat there customers. There's not enough room to say what I want to say about this place. My best advice is make sure you look somewhere else. Me, personally never ever again I would rather go without than take a loan from this company. They have absolutely 0 consiciounes. Boo hisss!!!!!!! Never ever ever ever ever

Customer rep this time was very nice. But overall they are nagging and obnoxious. Even when surgery and rehab was told to them they still threatened me with reposition

I had no problems with them until I paid off my loan I have been given nothing but attitude sarcasm and hold please ever since. I just want the title to my car and now I have yo pay more money because they lost it. Beyond the lack of compassion its unfair that after paying all the interest they require that I am basically getting a middle finger and the cold shoulder.

Edited to include additional information- Recieved a call from Westlake stating they were looking for my spouse. I let them know they had called the wrong number but asked what I could help them with. They told me, even though THEY called ME, that they couldn't share any information with me. Then why call me? Why have all of my information on the account as well? This company feels so so scammy. If they're suggested to you as a loan provider RUN.

I tried to call in to make a payment on our auto loan since the direct payment form we had filled out wouldn't take effect until the second payment. The line disconnected every time I selected the option to make a payment over the phone. After finally getting through to a "customer service" agent, they wouldn't allow me to make a payment. I verified all the information on the account, but since I didn't have the paperwork directly in front of me with the exact payment amount down to the cent, they wouldn't allow me to pay it and would not tell me what the amount should be. We've not even made our first payment with them yet, and I'm already looking for other options to move our loan to. Severely disappointed.

Absolutely horrible! Their customer service is the worst I have ever had. I bought a new car and used my old one as a trade-in. I had my loan on my previous car with them. I called because it showed that I had a past due balance. I called in and explained the situation and asked for a late fee to be removed, I had never been late before. They refused, the account was overdue by a day. I requested to speak with a supervisor who also refused to reverse the fee and to add insult to injury, told me that if I didn't pay the balance they were going to repo my car, I laughed at him and wished him good luck! I have never been so insulted in my life. Their reps are the stupidest individuals that I have ever dealt with and I never paid the late fee. If you have a loan with these people, they charge an outrageous amount of interest, I recommend getting rid of them as quickly as possible and NEVER do business with them again. RIDICULOUS!

Excellent
Thanks Fernando

I have not really had any concerns with them up until this point. We have had our loan with them for almost a year. The only thing they are willing to offer during the covid-19 crisis is a payment arrangement. They are not willing to take off late fees or defer payments. Every other place I have talked to is willing to do a deferment. Honestly this has made me rethink me thoughts on them. The whole world is in the same position. I am not real happy....

Mr. Jose was very attentive, supportive and friendly which equals professional. Keep serving customers in EXCELLENCE!

Papers getting lost in the mail, never doing what they say they will. RUDE customer service reps. Messed my credit up & now it will take 3 months to fix because of their mistake! I could go on & on! Beware of Westlake financial!!

I been hung up on 4 times which lead me to surveys which were not good. Then I was told I could have a defferment and then when I called I pay that. They said I was no longer able for it. So now im waiting on a new supervisor to call!

Juan Carlos was an excellent customer service representative and serviced all my needs.

This bank was very quick to aquire my car loan. Since Jan. 2020 they have yet to satisfy my automatic payment request.

ATTN: Harvey Alvarado-
I ve never had a negative experience with Westlake regarding Customer Service until today, then when I called back and Harvey answered me, he completely turned my experience around by being not only extremely helpful, but honest and reassuring during such an unpredictable time. For that I thank you and hope you continue to provide this type of service for all who will call in a time of need and understanding.

I am very satisfied with the attention that Mrs. Maria Rebecca gave me, we were able to solve everything as I expected, on the part of the Financier I did not like that they never notified me what was happening with my account, I understand that when you fill out the application they take all the personal and necessary data to contact the client, but it did not happen with me ... they should pay more attention when a client signs as sign. Because just as it affects the credit of the main person in the loan, the second signing person to respond for the loan is also affected and the most important thing is that both parties are informed of what is happening

Today I had the chance to speak with Triana Prince and she is the very meaning, of the epitomy of excellent customer service. She offered me just that! She has a pleasant attitude and displayed an upbeat positive demeanor throughout our entire call. She had a solution that benefitted me and made sure I understood all it entailed to the fullest before our call ended and I felt valued as a customer as well as reassured. She is The Best!!

I recently refinance my car and I called Westlake to try to speak with the accounting department to verify that they put the check into the right account and all I get is the run around saying that there is nothing that they can do to help me what kind of company doesn't try to help the customer out bad customer service

I was pleased to refinance my car with westlake as my interest rate was considerably lower. I was told through the refinance process I could change my due date once my first refinanced loan payment goes through. I prefer to have certain bills come out on certain days. As it turns out they will change your due date but charge you additional interest for doing so. So basically a late fee. That's not changing a due date that is saying yeah you can pay us on the date you choose but we are going to make more money off of you for doing so. Thanks for nothing, now I have to adjust my whole bill pay calendar. Not a good start in doing business with Westlake.

Ernesto was very professional and caring he went above and beyond to resolve my stressful issue. He is what customer service is all about
thanks Ernesto and Westlake

Mark is cool and awesome! He did a great job helping me out today. If you get mark on the phone just know you re speaking to a competent agent who will help

Big thanks to Anthony Gonzalez for his assistance this evening!! He made my experience with Westlake Financial a positive one and I would recommend their services highly.
Amy Williams

Friendly people, easy to work with, Oscar is a life saver

Anthony Gonzalez in the collections department was very helpful and friendly

I called Westlake on 2/26/20202and had the pleasure of speaking with Mr. Fernando Ramos, to resolve an old acct, Mr. Ramos, was extremely patient in explaining the process, very respectful. He answered every question I asked, in a very professional manner. He was awesome
Thank you

Your representative Latoya was just absolutely the most amazing person I have ever come in contact with at westlake She was sincere and so professional. Thank you Latoya and thank you Westlake financial.

Just wanted to say thank you to the excellent customer service I received today from Miguel Ramirez im glad to see that Westlake financial has employees who do care -
about their customers he listened patiently and was very helpful. Thank you

TERRIBLE TERRIBLE TERRIBLE. The only reason I had an auto loan with them is because it was my only option at the time. The customer service is non-existent. When I finally tried to re-finance through another company it became a huge pain. NONE of the customer service numbers for Westlake worked and their website wouldn't work either.

This company is a JOKE. Had a fender bender over 2 months ago. The collision company called and got the address to send the insurance check to have it signed and mailed back but instead they applied the payment to our principal balance and now when you call in they never have a supervisor available and I ve yet to receive a call back even after sending them my estimate via email (to the email I was provided) I would not recommend this finance company to anyone looking for a new or used car. I live in Texas but I am not above calling the Los Angeles police depot and filing a theft report on the company because that s exactly what they ve done. And I will not be making another payment until I have a call from someone with some power because if you ask to speak to a supervisor nothing happens but a survey and they hang up on you! Good luck getting the car from the repair shop when the put a mechanical lien on my car!! I would have put 0 stars but it wouldn t let me leave a review otherwise!!

DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL TRY TO SCAM YOU. Tried to make payoff and the bank information was incorrect first time. Mother-in-law called again with print out from bank and they processed payment, she called a few days later after seeing money still hadn't come out and was told PAYMENT WAS SUCCESSFUL. That was a lie, Called back after seeing money was still not taken out and then told her the bank information was incorrect and not only did she have to make the payment but had to pay late fee (even after attempting to pay it multiple times), and a processing fee (even though she was told it was successful). Talked to supervisor who demeaned her and essentially blamed the situation on her and told her she wasn't doing her part checking her account. WORST CUSTOMER SERVICE EVER FROM SUPERVISOR. Don't blame someone when THEY are admitting fault for it the first time, but shame on you for talking down to someone who was actively calling after seeing money hadn't came out of the account. DON'T USE THIS COMPANY.

They suck in so many ways. They lie and deceive people.

Eliana was very helpful! Great customer service She helped me solve a issue I have been dealing with for more then 6 months

The customer service rep named Ryan was great. Ryan Bessie? is a very friendly, professional, and helpful guy.

Want to thank Brenda Ramos for assisting me with my car note took the time and patience to work with me. I know it s not easy but she made it seem easy. Great person and great employee.

Like everyone else has stated, tbis is probably THE WORST company to get a car loan through. Due to the pandemic, I lost my job at the end of May. I have been blessed to be able to continue making my payments on time up until rhis month. Thankfully I just received a job offer but dont start until the end of the month. All I asked of them was for a 1 month extension due to the pandemic situation. They told me they weren't doing any more extensions. The fact that they are the ONLY finance company that won't work with their customers while America is hurting bad, is so disgusting. As soon as I start my new job I will immediately start looking to refinance. I don't even care if I have to pay more on my monthly payments. I just don't want to do business with a company that can't even work with their customers during a pandemic. I gues they will.have a ton of repos to try to get rid of when it's all said and done. I would stay far away from this company. You are better off dealing with a buy here pay here financing situation. That's exactly how they operate here... with zero compassion or grace.

I called just to move my payment date for the first time ever on this loan. I was told that the date could not be moved because this company has blocked date of 17-the end the month. If you are purchasing anything do not us this company, its not worth it or the hassel try another company. I had already made my payment when the rep told me that a payment was due. I told him my payment was already made and guess what!!!! he gave me my confimation. I said that to say he saw the payment. I will score this company a 1 over all.

I have been working with DeNell Maxwell and I must say he has been an absolute pleasure to work with!!! It s very refreshing to work with someone so knowledgeable and client focused. As long as I can continue to work with him or employees that share his same values Westlake will definitely have my business.

Van N was great , he helped me alot. He answered everything honestly and did everything he could to assist me. I wish i could speak with him every time i call! Thank you van!

Mr. Van Nguyen. Was very helpful and willing to assist what ever I need. Truly a God sent

Dealt with Westlake Financial concerning the repayment of a loan for a vehicle I had purchased earlier this year --- the experience was painless, efficient and totally professional from the signing of the original document, through the month to month payments and finally to the final payment and disabling of the auto-pay feature when the account was closed. I would like to specifically put in a good word for the help desk staff member Leonardo Rodriguez who was extremely helpful and pleasant in answering all of the questions I had concerning the final payment and closing of the account. Overall the experience was a good one and greatly appreciated.

I have been working with WestLake for about 5 months now and i am very disappointed with the way i have been treated and cared for thus far. They are constantly making mistakes with my automated payment as i am frequently charged twice in a single month. Also i have spoken with multiple customer service representatives and they hardly speak English and are very difficult to understand. I will not ever go through these guys again if i even finish this loan with them. And the reps are liars and do not take care of any of the issues i have called about

The young customer service lady I spoke this morning was one wonderful young lady. She was extremely kind and compassionate and I cannot thank her enough. We should have more people like her in this world to make this world kind and beautiful. Many many thanks to Crystal and thanks to Westlake Finance for having such a wonderful person like Crystal. Thank you. - Mohammed Raza

Aloha,
I just wanted to give my feedback on the company and the Representative DeNell Maxwell. He was more than patient on the phone with me and his phone etiquette was very professional. Even when I wasn't as nice on the phone for our first call, due to my own confusion, he remained calm, empathetic and understanding. Westlake you have yourself an great employee.

Norienne was very helpful regarding the email confirmation of my car payment. Thank you!

I always get the best representatives on the line each time. Today I got Raul Marquez and he was great. Was very respectful and spoke very clear. He gave me great information and help me set up a payment agreement for my payment as well as ensuring that I was comfortable with the date set. Thank you so much and keep providing great customer service. Honestly need more reps like him. He is the reason for the 5 stars.

Marcus did an absolutely wonderful job! He was very patient and informative.
I would like to see if Westlake will respond to the COVID-19 crisis realistically and with compassion for its affected customers who are unable to make payments due to job loss from the pandemic.

In the middle of a very tough divorce, both of my vehicles stopped working. During this period, I financed a SUV with Westlake. They were wonderful to work with. My overall experience was excellent. They are HIGHLY recommended.

This company is amazing! They always try to meet me in the middle and are very polite!

Anthony gonzalez really went above and beyond to assist my parents with their loan they had fallen behind and Anthony was able to provide a plan that eliminated their monthly bill and paid off the loan for a lesser amount . My mother Juanita Cerda sincerely thanks you and westlake

Rosarie Atienza helped me this evening with my car payment, she reassured me not to worry, that my payment wasn t due until the 5th.
She was very kind, very helpful and answered all my questions!

Jose Julian was AMAZING! He helped me pay off my car with ease! He was able to walk me through all the processes and made me feel more than comfortable with everything! Thank you so much.

Worst experience ever, I will not recommend anyone to use this company as a customer and also as a Car Dealer.

The best agent and support for my questions and payments

Great service. Willing to help you out. Informative!

Brandi helped me with my needs and was extremely courteous too.

Mark Babaos was the NICEST person I've talked to there! He totally eased my mind and gave me great pointers on how to save!!!

I honestly wish I could give negative stars!! Bloodsuckers!!! DON'T USE THEM!!! RUN AWAY!!! I would have rather rode a skateboard then have dealt with them!! Rude beyond rude!! Once you make your last payment takes forever to get them to send clearance letter!!!

I've always been very happy with this company. I am always treated respectfully and they really go the extra mile to make sure their customers are satisfied and taken care of. Anthony G., has been awesome and has taken the time to really handle my situations and requests. I would highly recommend this financial institution, and plan to do business with them in the future because they truly make you feel like a VALUED customer.

I am grateful to them:) They sold me a car when noone else would. I may run late with the payment but they seem to know they will get it and THEY COLLECTING THE LATE FEES The interest rate is outrageous but refinancing is always a future option. At least, for today.... I got the cutest little red car to get my kids to school and back safely (and anywhere else they need to go). AND That alone is worth far more than any ridiculous interest I may be charged! BTW payment will be there shortly!!!!!!!!

Has got to be the worst finance company there could possibly be. Wouldn t even rate them half a star. I called their customer service and the guy was extremely rude, didn t even provide his name when I asked him. They definitely take advantage of people.

My name is Anton green I would like to thank Mr. shell he did a outstanding job help me be a patient help me understand give me the right information being patient with all my phone calls he didn t outstanding job I haven t had a representative make this in a long long time and I think he needs to be acknowledged for his outstanding work thank you you need more people like him On your team

I absolutely hate and despise Westlake financial. But I have to say that the young lady I spoke to today..Mandana..is absolutely awesome. Westlake should have her train and instruct all of the customer service people. I understand they gave me a chance and financed my truck, but goddam...be a day late cause of the way payday falls and the phone is blowing up with rude snotty millennials that have no aspiration of a future. So to the woman who help me today...YOU ROCK, 5 Stars... overall for Westlake unfortunately they dont offer half a star so you get one..

Christopher E. helped in so many ways. He took the time to listen and understood what I needed. Thank you so much for your help.

Great customer service! A representative by the name of Ryan was very helpful and went above and beyond to give us the best experience. I would definitely recommend doing business with Westlake Financial.

Your customer service representive (Christopher Conejo) was very helpful and courteous. Your company has an asset in him. Westlake company in itself has tried to work with me for that my thanks.

THESE GUYS ARE LOAN SHARKS DO NOT ACCEPT MONEY FROM THEM!

This financial sucks these people don't have customer service, each one handles different information confuses the customer, and they hang up the call or leave you on hold. The worst financial company.

Worst customer service ever!!! I was only with them for 3 months before I realized that I had made a mistake. Paid my car off on full a month later. They send the title to the wrong address and tell me it nothing they can do. Won't even pay the fee for their on mess up. Wish I could rate them less than one star.

I was having some issues making my payment and was denied for a deferment I spoke with Ms Stephanie Hulsey, she was my angel and got it approved for me she is amazing and made me very happy for helping me I was very worried until I spoke with her. She should get employee of the month, year and decade!

These customer service representative are great! They helped answer all my questions with great service. I will always recommend you thank you so much !

This is truly a Horrible Company. No respect of the people they've financed.

Excellent customer service throughout. Everyone you talk to has an excellent demeanor, and always willing to help.

DeNell Maxwell was excellent and provided great customer service. He made what would be an unpleasant experience as pleasant as possible, and was wonderful to work with. Westlake is lucky to have him. Although, I will say all employees have been pleasant.

Nicola assisted me and she was extremely helpful to my needs. She set me up with an agreement for me and went above and beyond to help me with my account. She was super helpful. She truly saved the day by offering me assistance that I never knew existed. By far a very caring place to finance a vehicle. Thank you Nicola for your assistance.

Great company they will help you if you fall behind. In the end they just want there money which is understandable.

I mean do you guys even follow the appropriate identity verification process? I assume NO you DONT this company is a Fraud !!

Worst service ever I don t believe they are trained. They never update their notes everytime I call it s the Same thing. I always pay with a live operator I don t trust the automated system.. second month In a row that I gave them a routing and tracking number which they entered incorrectly and they charged me an additional $46 instead of checking the calls they blame me and say I used a automated system!

Van N was very informative and helpful, he made the payment process very smooth and easy for me. Thank you for your patience Van!

Great Service !! I love Carina, always so professional !!! They will work with you !!!

I love Westlake financial! Just paid off my car today and they worked with me between my job losses. Thank you so much for your excellence in customer satisfaction!

Christian had answered my call and all my concerns and questions professionally and swiftly. He made talking and staying on track with my contract informative and helpful. Love every experience with west lake financial and will gladly do more business with them in the years to come!

First timer with westlake financial and look forward to doing business with the company. Telephone conversation has been friendly and professional.

Today I Had The Best Customer Service Experience In The World With Kennetta..She Was Thoughtful, Kind, & Had A Human Touch. I Am So Glad I Got To Speak With Her Today! She Resolved All Of My Issues :)

My experience with this company for the past 4yrs was horrible I would not recommend this company to anyone.

I had to put off my payment due to financial hardship caused by COVID19. I was so scared of losing my car or getting farther behind and Crystal put my mind at ease. Crystal was so helpful I would put 10 stars if I was able because of her outstanding service!

Excellent customer service! Had a deal gone bad..they listened and worked with me against dealer. I won in court and now dealer owes ME! Thanks so much Westlake!!

Today i settled my account and it was a real easy process thanks to Anthony Gonzalez who helped me out. He made the whole process real quick and i could tell he really wanted to help. Thanks again Anthony.